Got my parts in a couple days
Got my parts in a couple days. And they were what I ordered.
About SuburbanRVparts/FurrionRVparts
Data updated- Website
- suburbanrvparts.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 12% (2/17)
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Is SuburbanRVparts/FurrionRVparts legit?
SuburbanRVparts/FurrionRVparts (suburbanrvparts.com) has a 3.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Had the part and fast shipping…
Had the part and fast shipping available. Thanks!
Suburban SF35-FQ furnace motor
It was easy to find the correct motor on the website. The motor shipped fast and arrived in good shape.
Received right part
Parts were correct and arrived in…
Parts were correct and arrived in record time.
Package is was open a little and the…
Package is was open a little and the threads were rusty.
Customer Service Lacking
Your website is not descriptive enough about the parts and I submitted a question that was never answered.
Ordered on line
Ordered on line. Description was correct. USPS tracking was great. Part works as it should.
Easy to order
Easy to order. Fast delivery. I’m an RV Tech and I’ve ordered several times from the Suburban site. No issues. Good communication.
I would like to see at leadt basic…
I would like to see at leadt basic installation instructions
Horrible return policy
As it turned out, the part I ordered was not needed. I wanted to return the box (which HAD NOT been opened) for a cash refund but was told that you would not do that. You only offered a store credit. I do not foresee needing parts in the near future so the credit does me no good. Thanks for nothing. Horrible customer service. I have already started spreading the word to ALL my camping friends. I want my money back. EDIT: Im sorry, I forgot that the other option was to return the part and pay a restocking fee. Another form of horrible service. I’d like all my money back.
Reply from SuburbanRVparts/FurrionRVparts2025-10-27
I don't believe you were speaking to our company as we absolutely give refunds on returned parts. In your case however, there would be a restocking fee imposed as the error was not on our end. This is a standard return policy and is outlined on our shipping and returns page. Unfortunately we can not all be Amazon as we do not have automated warehouses and our own delivery services. It costs us money to process, package and ship every order that we are not refunded on a return and pay again to restock. This is standard practice for online businesses
Super simple and I got the exact part I…
Super simple and I got the exact part I needed.
Good products, sucky website
The advantage is, the company sells high quality parts. But man! Their website has problems. Paying through PayPal proved to be impossible. PayPal popped up and that part went as usual, then the website lost the transaction. Tried several times with the same result. Finally had to use their "credit card" payment method, which worked okay. While trying to get PayPal to work, I opened the chat box, -- after which, it was impossible to close. I tried to use it to get support several times and always got the same answer: no one was available. Even worse, after opening the chat box, it wouldn't close! It just sat there, in the way of using the website to finish the credit card payment method, which I had to work around. I got an order confirmation email, but no follow up confirming shipping with a tracking number. I finally had to reach out to support (again!), to confirm shipping and get the tracking number. The good news is: I did get the parts I purchased. But not without an extraordinary amount of drama.
Very terrible customer service
Very terrible customer service. Our part came in broken. And let me say it wasn’t their fault, it was shipping. I had to email the company. I tried calling because I’m not that fluent with emailing. I couldn’t get anyone to anwser the phone and then had to wait an extra week for them to ship/ receive the part.
it would be nice to be able to make a phone call and talk to a real live person.
it would be nice to be able to make a phone call and talk to a real live person. They provide a phone number but unable to get thru without and extended wait. Tried to chat but the chat ended up wanting 5.00 to chat with a technician and seems the only way to get thru to the company is via email and the turn around is several days.
Reply from SuburbanRVparts/FurrionRVparts2025-10-23
Sorry for your misunderstanding. The number you are contacting is most likely an ad and not an actual number for us as we do not charge anything for contact. Our email response time is within 24 hours excluding weekends and is the fastest way to get in contact with us which is also stated on our voicemail.
Fast prompt service and delivery
Fast shipping
Ordering was easy fast shipping
The defective part was replaced in a…
The defective part was replaced in a timely manner.
correct part and worked perfect.
QUICK EASY ACCURATE
QUICK EASY AND ACCURATE ORDERING