C
Cheryl Menckowski · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
About Successories
Data updated- Website
- successories.com
- Category
- Events & Entertainment
- Location
- United States · Boca Raton
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (6/6)
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Is Successories legit?
Successories (successories.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Good quality
The product was very good as always and…
The product was very good as always and delivery was quick.
I asked for tax exempt
I asked for tax exempt, I spoke with customer service, no one asked for anything and since I was ordering for the USPS using the company card it appeared to not be a problem until the bill changed from $229.99 to $241.99 without anyone contacting me. This needs to be fixed and my card credited.
Reply from Successories2026-08-04
Thank you, Alice, for your feedback. We’re sorry for the confusion with the tax-exempt status on your order. During checkout, there is a section to submit tax-exempt documentation so our team can verify and apply the exemption before billing. It sounds like that step may not have been completed or clearly understood, and we apologize for the frustration. Of course, we will credit back any taxes due once the exemption is confirmed. Our customer service team will be in touch to help get this corrected promptly.
Great Customer Service
My item arrived dented and customer service fixed the problem by sending out a replacement immediately.
Excellent service and personal…
Excellent service and personal response. Very quick and professional.
The customer service has been great
The customer service has been great. You all are very responsive. However, the product I received was broken. The communication to resolve this issue hasn’t been great.
Reply from Successories2026-08-03
Thank you for your feedback. We’re glad to hear our team has been responsive, but we’re very sorry the product arrived damaged and that the resolution communication has not met expectations. That is not the experience we want for our customers. After reviewing the order, we confirmed that payment was not captured at the time of shipment, so there are no funds available to refund due to the damage. However, customer service is working to close out the open invoice so that $0.00 is owed. We appreciate your patience while our team finalizes this adjustment.
Didnt receive item in time
Very good customer service but quality…
Very good customer service but quality of medallions has declined compared to the 2017 purchase.
Exactly what I needed...
So easy
So easy, every step in the order process was incredible. The award i ordered was exactly what I envisioned. Thank you so much.
Excellent Customer Service & Outstanding Support!
When ordering the person I spoke to was very helpful!!! This was our first time ordering and we will order again! Customer service was fast and courteous and got back to me with my multitude of questions very fast ! Thanks!
I will not order from this company…
I will not order from this company again! The cup holder is not as pictured and much smaller than anticipated, the pen case was dented and I ordered a blue pen for a reason. I received a red pen. Three strikes! It was a gift so I had no choice but to give as received, applying profusely!
Reply from Successories2026-07-29
Thank you, Jodi, for your feedback. We’re sorry to hear this gift did not arrive as expected. The pen cup is one of our best-selling and well-reviewed items, and the dimensions are listed on the product page to help set expectations. That said, the pen case should not have arrived dented, and you should have received the correct pen color selected with your order. We did not have a prior customer service request on file, but we stand by our 100% Satisfaction Guarantee and would have been happy to make this right with a replacement or resolution. Our customer service team will be reaching out to arrange a refund and address the issue.
Online verbage was misleading
Online verbage was misleading. The item stated "engraving". The item I received was NOT engraved but instead the personalized part was printed on, probably laser printed or taped. I would NOT have ordered the item if I had not it would not be engraved.
Reply from Successories2026-07-29
Thank you, Lori, for your feedback. We’re sorry the personalization was not what you expected. To clarify, the item was laser engraved, which is a modern and widely used engraving method. It is different from traditional rotary engraving, which may be the look you were expecting, but it is still a true engraving process and not printed or taped on. That said, we understand the final appearance did not meet your expectations. Our customer service team will be reaching out, and we stand behind our 100% Satisfaction Guarantee to help make this right.
Very quick production and delivery
Very quick production and delivery, and the plague is perfect.
Perfect Work!
The Above & Beyond Award was produced perfectly and exactly as we requested. Thank you!
Prompt and Clear response
I had questions and you got back to me right away with options. Voice mail and email had clear explanations and instructions so I could proceed independently.
Really good and creative products
Really good and creative products. Good service and fast shipping.
I had the most disappointing experiece…
I had the most disappointing experiece with this company. After weeks of design I was notified the product I wanted was out of stock, then we went with the suggested replacement only to be told that they cannot meet the production date. I will never do business with Successories again.
Reply from Successories2026-07-23
Adrienne, I’m sorry we let you down. After the original product became unavailable, we recommended a replacement but the delay was in the custom metal die to be created before the foil stamping could begin. Unfortunately, that process could not be rushed enough to meet your event date. We should have confirmed the full production timeline before assuring you the order could arrive on time. We take responsibility for setting an expectation we could not fulfill.
An easy shopping experience
Everything went well and parts of the order that were missing were filled expeditiously.