Fabulous shortbread cookies that are…
Fabulous shortbread cookies that are very delicious and very healthy for your digestive health and well being. Sweetened with natural sugars.
About The Supplant Company
Data updated- Website
- supplant.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 100% (8/8)
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Is The Supplant Company legit?
The Supplant Company (supplant.com) has a 4.2 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
great TASTE!
A diabetics dream
First of all my order was sent to me very quickly. Kinda miss the ribbon tie on each bag. BUT as diabetic these cookies are a game changer. Most low glycemic products are filled with sugar alcohols which isn’t great. I hope to some day buy your product to bake on my own! Thanks again for a high quality product!
Thank you for quick attention to…
Thank you for quick attention to replace my order. Cookies are excellent. Take care. Barbara Delia
Love the products
Love the products. My new favorite cookies and chocolate. Would love to see even more products and gift sets. Also hope to see it on store shelves in the future. A bit confusing delivery. Was told the order was rejected by the carrier and then it arrived.
Replacement cookies
I ordered two packages of shortbread, one of which was past the Best Buy Date. I asked for a replacement and today I was pleasantly surprised when I received a replacement for both shortbread.
Reply from The Supplant Company2023-08-03
Hi Maryeileen, Thank you very much for your review. We're sorry your first package wasn't as expected, but glad we could make it up to you! Thank you Harriet @ The Supplant Company
They are excellent
They are excellent. I was not home when they were delivered. Only comment I have that just about every package that I removed from the box the top shortbread in the bag were broken in 2 and sometimes 3 pieces.
Reply from The Supplant Company2023-07-06
Hi Sharon, Thank you very much for your review! We're so glad you enjoyed your cookies, and we're sorry that some were broken. Our shortbread is perfectly baked for that crumbly texture, which can be tricky to send in the post, but we know they'll taste delicious all the same! Thank you Harriet @ The Supplant Company
Too many broken cookies
Your cookies are delicious but 5 of the 10 cookie packs had broken cookies. I cannot serve these cookies! You need to improve your shipping method.
Reply from The Supplant Company2023-06-26
Hi Jane, We're so sorry to hear that your cookies arrived broken. I'll raise this with our delivery team, but as our shortbread cookies are baked for that crumbly texture, this can happen quite easily. Glad to hear you enjoyed our cookies though, and I'd like to send you an email with a little 'thank you' gift for your feedback. Thanks, Harriet @ The Supplant Company
Best cookies ever!
Reply from The Supplant Company2023-07-06
So glad you love our cookies as much as we do!
Well in response to my earlier review…
Well in response to my earlier review they said they would send the product to the different address where I have relocated for the summer, but I still haven't received it! When I "preordered" this product 6 or 8 weeks ago I had no idea it would take so long for it to be delivered.
Reply from The Supplant Company2023-05-15
Dear Nancy, Thank you for reaching out to The Supplant Company again. I will be emailing you personally to give you an update on your order. Harriet @ The Supplant Company
Five stars for helpful communication
I wrote my first review & gave the company only one star, as I still had not received my order and thought it way too early for a review. However, I have since heard from the company several times. They listened to my criticisms and have already corrected the email and website issues. I am impressed and appreciative. I still don’t t have the products but they will be arriving in a day or too. And I’ll be happy to review them after I taste them! My interactions with Supplant so far have been very satisfactory and I look forward to the products. As an aside, it has been very gratifying to correspond with an actual human who responded to me so promptly. Five stars.
Reply from The Supplant Company2023-05-05
Hi Linda, I have checked on your order which included a pre-order for Supplant Grain & Stalk Pasta. Our pre-orders were set to start shipping on May 1st, so orders are going out this week. Your delivery will be with your shortly. We're sorry that no one replied to your emails, please may you tell me which email address it was so I can look into this for you. Thanks Harriet from The Supplant Company
Service was just fine
Service was just fine.
Reply from The Supplant Company2023-05-02
Thank you for your review Max, we appreciate it a lot! From, Harriet
Where are my products?
Reply from The Supplant Company2023-05-02
Hi Valerie, I've checked your order and you have pre-ordered our Grain & Stalk Pasta. Your pre-order is nearly ready and expected to ship this week. Thank you Harriet at The Supplant Company.
Never received my order
Reply from The Supplant Company2023-04-27
Hi Anne, I've checked your order and you have pre-ordered our Grain & Stalk Pasta which is expected to ship from May 1st. Thanks Harriet
its been 3 weeks and still has not shipped
I have yet to receive anything from your company. I wrote last week to ask for an update, and got nothing back. I would like to cancel.
Reply from The Supplant Company2023-04-25
Hi Michelle, I'm very sorry no one replied to your email. Please could you let me know which email address you wrote to. I have looked into your order which includes a pre-order for our Grain & Stalk pasta which is expected to ship next week (May 1st). Would you still like your order cancelled? Thanks Harriet.
I didn't receive my package
I didn't receive my package. I emailed your company and no response.
Reply from The Supplant Company2023-04-24
Hi Linda, I've looked into your order which includes our Grain & Stalk Pasta which is on pre-order. All orders including our Grain & Stalk Pasta are expected to ship from May 1st. Thank you, Harriet
Timeliness in receiving package
Timeliness in receiving package. Most of all the excellent packaging to prevent damage to the contents.
Reply from The Supplant Company2023-04-24
Thank you very much for your review Sonya! We hope you enjoy your Supplant goodies
Order still not shipped after 3 weeks
I was asked to give a review but my order hasn’t even shipped yet even though I placed it 3 weeks ago. Hopefully the products are better than their timing.
Reply from The Supplant Company2023-04-21
Hi Lisa, We've looked into your order which includes a pre-order for our Supplant Grain & Stalk Pasta which is expected to ship on May 1st, which is why you haven't received it yet. Thank you Harriet
Looking forward to trying this product.
Will look forward to reviewing once I receive.
Reply from The Supplant Company2023-04-20
Hi Carol, Your most recent order included our Grain & Stalk Pasta that is on pre-order and expected to ship on May 1st, which is why you haven't received your order yet. We hope you enjoy your order when it does arrive. Thanks, Harriet at The Supplant Company
Love this product and the ingredients
Love this product and the ingredients. Have had good customer service also
Reply from The Supplant Company2023-04-20
Thank you so much for your review! We're very glad that you love our products as much as we do. Harriet at The Supplant Company