Creative Technology Ltd. is a global technology company headquartered in Jurong East, Singapore with additional offices in Silicon Valley, Dublin, Tokyo, and Shanghai.
Is Creative Labs legit?
Creative Labs (support.creative.com) has a 1.0 out of 5 rating on OK.one, based on 3 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
GARBAGE. speakers broke shortly after purchasing about 1 month. tried to return to store of purchase. I was told to get in contact with creative labs. went on their site and filled out the proper forms for refund or exchange and they never got back to me. DONT WASTE YOUR MONEY ON THEIR TRASH PRODUCTS.
The problem that I'm having is well documented with others online and they are well aware of but continue to sell the product. Then when contacted to return or replace they ignore you.
Warranty refusal on defective T100 — FTC complaint filed
I purchased a Creative T100 speaker on January 2, 2025 for $116.59. Within 4 months it completely lost power with no misuse or physical damage whatsoever. Creative Labs approved my RMA (RMAUS26L100265) but is demanding I pay return shipping out of pocket for THEIR manufacturer defect. This violates the Magnuson-Moss Warranty Act. Despite multiple emails and live chat contacts, their only response is "we will update you via email" — for days with zero resolution. I have now filed an FTC complaint (Report #200894994) and a BBB complaint.
I am warning anyone considering Creative Labs products — if something goes wrong, their warranty support is a complete runaround designed to make you give up. Buy from a brand that actually stands behind their products.
I purchased a pair of earbuds from them. I should have known I was in trouble based on the amount of time it took for them to get to me. They have a 30-day return policy, and I was unhappy with the earbuds, so I took advantage of this and asked for a return authorization which was granted. I shipped to them keeping the RMA number on the outside of the package as instructed. My problem is that after I confirmed that they had been delivered I misplaced the shipping receipt. My bad. Now they won't even talk to me except to say that RMA hasn't shown up. I have never experienced such incompetence from a company in some time.
Sharkninja
PlayersHUB
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Silversnake