Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Is Support Wondershare legit?
Support Wondershare (support.wondershare.com) has a 4.5 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
Software (and customer service) that always works the way I need it, and is worth the purchase price
The Uniconverter has always worked the way I needed it. Recently, after my computer died, and I was forced to buy another one, I had to re-download the software. When I had trouble getting it to work, Wondershare responded to my email quickly, instructing me how to re-install it, and it worked perfectly. It made a process that was (and for me, usually is) a stress-filled hassle a bit easier, and worth the one-time cost I paid when I purchased it. Thanks!
Reply from Support Wondershare2023-06-20
Hi Luigi. Thank you for your love of UniConverter! We are happy to hear that our customer service team did a great job for you in a prompt, sympathetic, and professional way. At our company, we take pride in providing exceptional customer support to our customers, and we believe that responsiveness and professionalism are key to achieving this. Our team is dedicated to ensuring that all our customers' inquiries and concerns are addressed promptly and accurately, and we are thrilled that our efforts have met your expectations. We appreciate your support and hope to continue exceeding your expectations in the future!
The customer support at Wondershare has consistently been a great experience. The team is quick to get you what you need as far as help, and offer solutions to your problem.
One product I needed a refund for and the team at Wondershare was able to take care of that asap! Thank you customer support!
Reply from Support Wondershare2023-06-20
Hi Austin. Thanks for sharing your experience. Wondershare value each customer's benefit and respect the customer's refund request for swapping the product purchased accidentally. We are committed to providing top-notch service and support to our customers, and your feedback motivates us to continue doing so. Thank you for choosing our company, and please do not hesitate to reach out if you need further assistance in the future.
I prefer V13 of Uniconverter for my special use, but not being the most current version it was v hard to locate on the www. One message sent to the Company resulted in a next day reply, giving me the link which was superb service
Reply from Support Wondershare2023-06-20
Hi Peter. Thanks for taking the time to write such a great review for our customer service as a loyal user for years. I completely understand how rewarding it can feel when your problem is addressed professionally and efficiently. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
I thank support.wondershare for excellent collaboration to solve my problems.
Reply from Support Wondershare2023-06-16
Hi Edwin. Thanks for taking the time to write a great review for our support team. We appreciate your recognition, and we will continue to provide you with high-quality service!
Customer service is great. They reply immediately and they try to explain and solve the issues I was facing. They have a good product range too.
Reply from Support Wondershare2023-06-19
Thanks for taking the time to write such a great review for our customer service. I completely understand how rewarding it can feel when your problem is addressed professionally and efficiently. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
I have never seen such a great support. The assistance people are trying so hard to help us. I sincerely recommend you to buy this program Wondershare Recoverit. Rest assure you will have no regrets.
Reply from Support Wondershare2023-06-19
Hi Claire. Thank you for your high recognition of our support team. We believe that prompt, patient and sympathetic service is the key to a positive customer experience, and we are committed to ensuring that all our customers are satisfied with the services we provide. Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help!
Thank you for this awesome product and support. You are the best.
Reply from Support Wondershare2023-06-16
Hi Waqas. Thanks for taking the time to write a great review for our product and customer service as well. I’ll be sharing your feedback with our team and it would encourage us a lot!
Customer Service solved in a few hours an issue with my license. Very good experience.
Reply from Support Wondershare2023-02-22
Hi Cristian. Thank you for sharing your experience. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved within minutes, and I'm glad to hear that our support team was able to accomplish that for you. Definitely, I'll relay that message to the rest of our team.
Great video editor, been using it since years now and it has all I need to create professionally look videos.
Reply from Support Wondershare2023-02-21
Hi Ahmed. We are thrilled that you enjoyed your experience with Filmora. We will be sharing your feedback with our team and it would encourage us a lot!
When I contact Wondershare whether I need technical support or support with understanding my purchase agreement, I have been more than impressed. I use email to correspond and so far Wondershare has responded in a timely manner, and have been very helpful. The technical problem was due to my error and not a problem with the software, yet the service rep was very patient with me.
Reply from Support Wondershare2023-02-22
Hi Susie. Thanks for sharing your experience. We are glad to hear that you enjoyed your interaction with our customer support team. I completely understand how rewarding it can be when your issue is well taken care of, and I'm happy to hear that our support team was able to do a great job for you. Of course, I will pass that information on to the rest of our team.
I applaud a company who does the right thing for its customers. The recent update to version 12 was rolled out as a "Pay to Upgrade" even to those who originally purchased a "lifetime upgrade". Wondershare realized this was the wrong way to treat their lifetime customers and changed the policy. They continue to develop and release updates to a really good piece of software and respond quickly to emails.
Reply from Support Wondershare2023-02-22
Hi James. We would like to thank you for taking the time to write a great review of our customer service. It is your feedback like this to help us constantly improve our program by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved.
I contacted Witdshare cx support twice and both times they have been very fast and helpful in answering my doubts about the product.
Reply from Support Wondershare2023-02-22
Hi Amanda. Thank you for sharing your experience. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved within minutes, and we are glad to hear that our support team was able to accomplish that for you!
Great experience, I needed some help and customer service explained me clearly on how to proceed. I was very satisfied with the help they provided
Reply from Support Wondershare2023-02-19
Hi Gabriele. We appreciate your high recognition of our customer service and it really encourages us a lot! Don't hesitate to reach out if you have any more questions or concerns.
Wondershare’s products exist out of various subscription options per software item. This could lead to login issues. I did have login issues with my obtained subscriptions from various Wondershare software items and I got really upset and angry.
I sent out an email (not the nicest one) to customer care and they responded within 48 hrs with a kind email & a solution that solved all separate issues at once.
A superb example of problem-solving customer care!
Reply from Support Wondershare2022-12-11
Hi Jordan. Thank you for sharing your experience. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved within minutes, and I'm glad to hear that our support team was able to accomplish that for you. Definitely, I'll relay that message to the rest of our team.
I had a problem and they released a new version to fix it! I am speaking of Edrawmind software!
Reply from Support Wondershare2022-11-22
Hi Peter. We are thrilled that you enjoyed your experience with EdrawMind. Our ultimate pursuit is that users can use our software fluently and happily, and it sounds like we achieved that goal. We will be sharing your feedback with our team and it would encourage us a lot!
The tech was patient and quick. I used the chat feature and the time was well worth it. I got a solution fast and it worked!
Reply from Support Wondershare2022-11-16
Hi Carl. We are delighted to hear that you had such a great experience interacting with our LiveChat support. I completely understand how rewarding it can feel when your problem is solved within minutes, and I'm glad to hear that our support team was able to accomplish that for you. We will be sharing your feedback with our team and it would encourage us a lot!
The constant update reminders were affecting me. I was not able to save documents because the only prompt when I went to share were about how I wanted to update my app. I contacted the support team and was given Jerald. He helped me get through all my issues. It was a bit confusing to understand him at times. The sentences were not very clear. At some points, while the sentence made sense, the tone was a bit off. He'd write things like "as I told you before" or use technical language that was not easy to follow for me. Eventually, all issues were resolved.
Reply from Support Wondershare2022-10-04
Hi Joel. Thanks for taking the time to write your whole experience with our customer service. Firstly, we are glad to hear that all issues are all resolved. Meanwhile, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help in a timely and efficient manner when he/she has trouble using the product. We always desire every interaction you have with us to be as smooth and as hassle-free as possible, but we are sad to hear that you didn't have a good experience with our customer service finally. Wondershare values each customer's benefit and care about their voice, and we will do our best to improve it.
Don't hesitate to reach out if you have any more questions, comments, or concerns.
Contacted support service about my uniconverter not working. Dealt with by the company in a prompt and professional manner. Most impressive. Highly recommended.
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