Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Is Support Wondershare legit?
Support Wondershare (support.wondershare.com) has a 4.5 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
I had trouble beginning with the activation code to the order number. I contacted them on each problem separately. They responded immediately. After that was solved I had trouble using the program. I contacted them yet again. They walked me through the steps even with my screen shots. The steps didn't work. I explained I was just getting over COVID and was having trouble with understanding directions. After many emails and screen shots they (Jerry and Chuchil) sent directions one by one of what to do. Problem was solved. It took almost 2 days of constant emails that the same person started helping me with.
I am using Edraw for mind mapping and creating project plans. It’s great. I had an issue saving/ retrieving files to an external source which turned out to be my misunderstanding. Support at Wondershare were very responsive and helpful.
Reply from Support Wondershare2022-08-22
Thanks for your recognition of Edraw, and glad to know that Wendy did a good job for you. If anything needs our further support, please feel free to reach back to us and we are happy to help!
I wanted a product that I didn’t have to pay continuous fees on. Jay helped me out with the issue before I was changed!
I love my Filmora software and the support is great. Thank you Jay!
Reply from Support Wondershare2022-08-19
Hi Barbara. Thanks a lot for your recognition of Filmora and our customer service. It would be the biggest driver for us to do further improvement!
I have used Wondershare Uniconverter for a few years. It is an excellent product. Their support staff (Karl) is excellent, very quick to provide solution to problem.
Many thanks.
Reply from Support Wondershare2022-07-22
Hi Hao. Thanks for your recognition of our customer service, especially for Karl, and it really encourages us a lot! If you need further support in the future, please feel free to contact us again and we will be happy to help!
I was having some problems and spoke to Karl. It didn’t take him long to resolve the issue. He was very courteous and professional. I would recommend Wondershare (and it’s great support) to anyone.
Was facing an issue. The team reverted and promised a solution. Would have given 5 stars if there was a way to contact from the app and the response was a little quicker (24 hours support). Thanks
Initially, I was unable to activate the product I purchased (Recoverit). After contacting Wondershare support several times, the problem was resolved. Thanks to the Wondershare support team!
Greeting!
Bernd
This is the only editor I use for content creation now, and there are plenty of backgrounds to use if you utilize a green or blue screen. I have issues at times after upgrades like finding where a button was relocated but I am VERY happy with Wondershare and Filmora for Mac. If it wasn’t for this program I’m sure I would still be looking for a program that’s right. Also if you want extra help when you have a writers block, check out the Filmora YouTube #madewithfilmora
Wondershare is AMAZING!!! I am a Filmora user and the editing software is great. Its cheap without the student discount and plus has a great support staff. Personally I would recommend it
Thankful for Wondershare's great products and support
I was experiencing difficulty in transferring music albums from my iTunes library to my iPhone 7. I contacted Wondershare for help and they helped me resolve my issue very quickly by recommending their programme, Wondershare Dr.Fone, to me. I'm very happy and grateful for the help and support that Wondershare provided me with and would like to thank them very much.
Kind regards,
Aran
Sorry.. But how can I give a positive review if my problem hasn't been resolved?
Reply from Support Wondershare2021-07-16
Hi there,
We are truly sorry for any inconvenience caused so far.
We would like to help you to resolve this problem, but we couldn't figure out this issue due to the limited information gathered.
To follow up with your case,could you please tell us your contact email so we can further assist?
Looking forward to hearing from you soon.
Best regards，
Wondershare Support
Wondershare products and services is phenomenal. I am using Filmora X and Mockitt and they are working flawlessly in my machine. These are simple yet very powerful tool for all the beginner and professionals. Without a doubt, I am recommending this to my friends.
I have used Wondershare for several years and have always been pleased with the support I've received. The only reason I do not give them a full 5 stars is that the support responses generally come the next day or two days later, and not the same day. But the support itself has been excellent.
I have used this product a few times and it works great !
I only had one problem, but the team at wondershare helped me very quickly to get it sorted out
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