Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Support Wondershare (support.wondershare.com) has a 4.5 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
Wondershare itself sells good products. However the customer support is outright HORRENDOUS. I had a very specific problem where I bought the wrong license and is unable to buy the right one then request a refund for the wrong purchase because they themselves wont let me buy the correct product. Plus, only ai agents have replied to me. No real human, absolutely outrageous.
I used the product "Dr.Fone - Full Toolkit" from this platform and it fell completely short of expectations, providing no utility whatsoever. When I requested a refund due to these performance issues, the customer support team refused to provide any proper assistance and denied my request. As a result, I paid for a service that I could not use, and my funds were retained without providing a solution. Based on this poor product quality and terrible customer service experience, I strongly advise against purchasing anything from this site. Do not risk your money.
In 2014 I purchased iSkysoft Data Recovery Pro for Mac, a legitimate perpetual licence. My installation file became corrupted and I simply needed a re-download link — nothing more. Wondershare's response was to tell me the product is "11 years old" and suggest I buy their Recoverit software instead. Here is what they conveniently omit: iSkysoft and Wondershare are not separate companies. They have always operated under the same corporate umbrella, sharing the same technology. In 2020, Wondershare formally absorbed the entire iSkysoft product line. They did not "acquire" iSkysoft — they were iSkysoft. The responsibility for honouring licences sold under that brand is entirely theirs. I was not asking for new features, updates, or ongoing technical support. I was asking to re-download software I already paid for. That is a minimal obligation to a paying customer, and they refused it. Their proposed solution: pay them again. The same company that abandoned its own customers is asking those customers to buy from them a second time. I note that other iSkysoft customers have had their issues resolved by Wondershare support — so the capability exists. They are simply choosing not to apply it in my case. I do not recommend purchasing any Wondershare product on a perpetual licence basis. Based on my experience, they consider that obligation void the moment it becomes inconvenient.
I owned Wondershare Filmora 15.5 which I use only for DVD to video file ripping. I haven't used it in a few years. I went to use it and was told I needed to PAY UPGRADE to 17 to use the product I already owned. Fine. I paid $40 to upgrade. It did not perform well. The audio conversion was scratchy and dropping out. I found a free solution online and used that instead. I immediately requested a refund. I was sent a VERY LONG response that I failed to meet their refund requirements and my REFUND WAS DENIED. I notified my bank to STOP PAYMENT on this item as well as notifying FILMORA that I would be removing the product from my computer.
Right now is not possible download YouTube videos as usual, Please return this functionality to the app
Thank you for providing feedback on this experience. We are very sorry to hear that the service did not meet your expectations and you encountered download issues. Rest assured that we are working hard to resolve this issue for you. To help resolve this issue, please let us know your email address, please follow the address [email protected], and we will take immediate steps to assist you. Thanks again for bringing this matter to our attention, we appreciate your patience as we work to resolve this issue.
Every time I have needed help there has been someone at the help desk to help me. On all occasions the responses have been effective, positive and decisive.
very prompt response to my request
Excellent and very easy to use software for recording films, classical ballets ad music video clips. With it I make DVDs and music CDs of my favorite films and music. I am very satisfied and enthusiastic about this software and the Wondershare support service
Hi Riccardo, we would like to thank you for sharing this great review of our product! We are thrilled that you enjoyed your experience with its recording and DVD/CD burning features. I'll share your feedback with our team, and it would encourage us a lot!
Very exellent software to record short clips to uppload in social pages , make DVD'S , CD music ,beside I have using your sofwares for 5 consecutives years , that's the reason I follow using your greath softwareWondershare (*.nvc) may be add up
Hi Jorge, thanks for taking the time to write a great review for us. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love this software, and our team will be thrilled to hear.
Its very user friendly to use and if we want to know any information or support which we are contacting help support. They are providing the support via mail without hesitation.. Good 👍
Hi Muthu, we are thrilled to hear that you had a great experience with our product and customer service. Our ultimate pursuit is that users can use the product friendly and enjoy our customer care happily, and it sounds like we achieved that goal with you. I’ll be sharing your feedback with our team and it would encourage us a lot!
I am not only convinced by the various products that I use from Wondershare, the company also offers an excellent support, which has helped me a lot on several occasions. Thank You. Therefore 5 stars from me.
Hi Manfred, we are thrilled to hear that you had a great experience with our product and customer service. Our ultimate pursuit is that users can use the product friendly and enjoy our customer care happily, and it sounds like we achieved that goal with you. I’ll be sharing your feedback with our team and it would encourage us a lot!
This software is very unique, lot of possibility`s. This software can do a little to much, it`s like a universal tool. The workflow is not so intuitive. If you compare it with coreldraw then you see the difference in the handling. If you would polish a little here and there it would help. Then do a bit more in marketing. If you would advertise differently you could sell much more. I could write here a book but that go to far. Anyway it is an exiting tool, Ilike it.
Hi Peter, thanks for taking the time to write a great review about the friendliness, efficiency, and performance of EdrawMax/EdrawMind. I am so excited to hear that you love this software so much. We appreciate your support and hope to continue providing you with the best possible experience!
The products Wondershare offers are excellent and affordable! I had some account issues, and the customer care team resolved them for me. I am satisfied all around with Wondershare!
We are thrilled to hear that you had a great experience with our product and customer service. Our ultimate pursuit is that users can use the product friendly and enjoy our customer care happily, and it sounds like we achieved that goal with you. I’ll be sharing your feedback with our team and it would encourage us a lot!
Excellent.............!
Hi Xristos, thank you for sharing your experience. Your recognition is the most powerful driving force for us!
I reached out for help after my Wondershare product kept crashing and couldn't find any solutions myself. 3 weeks and many repetitive emails later their agents just keep sending me their templated responses detailing how to uninstall their product, which is poor to see but even worse their instructions are 20% text and 80% images that come through as broken URL links I can't see or access. I paid for a perpetual licence so I'm going to strongly advise you not to waste your money on this company if considering them. - and yes I have explained countless times uninstalling is not fixing my issue and that all their instructions are just broken image links that I can see. If you want to use any of their software after reading this at least buy it as a subscription so they have reason to help when issues come up. *edit - I was contacted by someone else from the support team following my review and they helped resolve my issue.
Hi Gary. Firstly, I would like to apologize for the unsatisfactory experience you had with our customer support. We understand that it must have been frustrating for you, and we are truly sorry for any inconvenience caused. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our support services. We value your business and would like to have the opportunity to make things right. If you could please provide us with your contact information (either email address or order number), our team will reach out to you to discuss your concerns and work towards a solution that meets your satisfaction. We understand you have chosen another company, but we hope you can give us a chance to resolve the issue and regain your trust. Once again, we apologize for the inconvenience and hope to hear from you soon.
Wonder share agents are professional - speedy with inquiries - and personable. The company has awesome products, and the service is excellent. I’ve had a few changes in my lap tops ,and the agents always assisted me in getting my products up and running in no time at all. I would highly advise giving them a try. They are great in many ways. Thank you Wonder-share for all the help you’ve assisted me with.
Hi Deb. Thank you for your high recognition of our support team. We believe that prompt, patient and professional service is the key to a positive customer experience, and we are committed to ensuring that all our customers are satisfied with the services we provide. We appreciate your support and hope to continue exceeding your expectations in the future!
The customer service is wonderful. The technicians were responsive and offered clear instructions to help me resolve my issue. I was impressed and would definitely use their services again.
Thanks for taking the time to write such a great review for our customer service. I completely understand how rewarding it can feel when your problem is solved professionally and efficiently. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
Super fast help when the programme I was using on my Mac crashed after update I was sorted within 15 minutes Excellent support
Hi Tyrone. Thank you for sharing your experience! We are thrilled to hear that you found our customer service team to be prompt and efficient in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
Great support! Bravo for your help!
Thanks for taking the time to write a great review for our support team. We appreciate your recognition, and we will continue to provide you with high-quality service!
Customer Service was excellent and associate seemed to care and answered my questions with a prompt reply
Hi Lee. Thank you for your high recognition of our support team. We believe that prompt, patient and sympathetic customer service is the key to a positive customer experience, and we are committed to ensuring that all our customers are satisfied with the services we provide. Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help!
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