For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Gary J

Australia

1 Reviews
2 Reads
2 Useful

1 review

Support Wondershare

My experience with a perpetual licence

I reached out for help after my Wondershare product kept crashing and couldn't find any solutions myself. 3 weeks and many repetitive emails later their agents just keep sending me their templated responses detailing how to uninstall their product, which is poor to see but even worse their instructions are 20% text and 80% images that come through as broken URL links I can't see or access. I paid for a perpetual licence so I'm going to strongly advise you not to waste your money on this company if considering them. - and yes I have explained countless times uninstalling is not fixing my issue and that all their instructions are just broken image links that I can see. If you want to use any of their software after reading this at least buy it as a subscription so they have reason to help when issues come up. *edit - I was contacted by someone else from the support team following my review and they helped resolve my issue.

2023-11-21Helpful 2