SurePayroll (surepayroll.com) has a 3.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Did they do a payroll? Yeah sure. Was it easy? Not really. Not only did it not explain a few things for themselves, such as time is based on the EASTERN standard time and not YOUR standard time, they also decided to just block my account after my first payroll, while my second was loading. I got ONE email in the spam folder, which was AFTER I had set not spam for their previous emails. I didn't get a phone call, or a text, and the email wasn't even pertaining directly to my locked account it was simply asking for more information before they can continue. I had a 6 month free plan, thank god I didn't pay.
The customer service I spoke to were all great. Unfortunately the actual business isn't. It cost my employee money. They'll still get paid, but unfortunately their bank still has issues.
Payroll isn't simple -- plenty of restrictions and compliance issues. Not easy to get started. Stephani was super-patient and responsive. I'm looking forward to working with SurePayroll for many years.
I thought the payroll process will be very difficult, but when my friend Elodia Ramirez, recommended Sure Payroll, I see that is very easy to do my payroll.
I had a very disappointing experience with SurePayroll.
I stopped running payroll over a year ago and genuinely believed my account was no longer active. Unfortunately, I continued to be charged without realizing it. When I discovered the issue, I contacted customer service hoping they would work with me on a fair resolution, especially since no payrolls had been processed during that time.
Instead, I was offered only a partial refund, despite the fact that I hadn't used the service. I understand companies have policies, but there should also be room for common-sense customer service when a long-time customer makes an honest mistake and receives no benefit from the service.
The experience left me feeling like customer retention and fairness were less important than enforcing policy. I expected a company that handles payroll to stand behind its customers and show more flexibility in resolving situations like this.
Based on my experience, I would encourage others to carefully monitor their account status and billing, and to make sure they explicitly close their account if they no longer need the service.
SurePR is a great low cost solution for simple PR clients. I have moved many of my clients to SurePR for this reason. Most PRs are not complicated, so why pay a lot of money for simple PR runs?
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Tina · 1 review · Verified · Experienced 2026-06-29 ·
★★★★★
I had a great experience with your customer service team member
I had a great experience with your customer service member - she helped me a lot. This was only my second time to submit payroll info and I still needed some help
I really appreicate SurePR's simplicity and low cost, which is perfect for most of my clients with EEs. Thank you for being there, SurePR!
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Karen · 1 review · Experienced 2026-06-18 ·
★★★★★
DIDN'T GET PAID 3 SEPARATE TIMES
This is THE WORST payroll company I’ve ever used. Not only did they not pay me 3 different times on the Fridays I was supposed to be paid - their costumer service doesn’t help employees just EMPLOYERS! They NEVER verified my username so I was locked out of my account every time I tried to log in but I’m an employee so there is nothing they can do to help me??? Insane! We are switching platforms because yall are JANKY and have made me CRY from the frustration of not getting my money.
We just moved to SurePayroll from ADP and it's been a nightmare. My finance director has spent countless hours trying to work through the mistakes they made and when payroll finally did run for the first time it was full of errors. The problems are still not resolved and it's costing me money and time.
Charged me for services that I wasn't using for over a year and half. Thought I had cancelled multiple times. Left message on their site saying I wanted service cancelled, no response, talked to customer service, followed their chat instructions and came to a page that said Sorry to See you Go and had some informational numbers if you had questions or needed services in the future. Thought that took care of it, but they continued billing. Apparently there is a sentence in tiny writing that you have to press again to cancel (even though you made that choice on multiple screens before), I feel it is a misleading format at best, deceptive at worst. It is astonishing to me that I have talked to individuals on the phone to cancel, left messages on their site, talked with their chatbot, and there is conveniently NO record of any of this! It is also very puzzling why they renewed the yearly subscription when I had not used the service for over a year at that point. Instead of sending notices of renewal or service would be canceled they just kept billing. I was self pay for taxes, so there was no pending taxes they had to pay or any justifiable reason for continuing the subscription. They were very vigilant when selling the service, but they sure don't want to let you go or refund anything to you even though no services were used. They still felt just fine about keeping all the money they didn't earn. That is dishonesty to me.
Easy to set up and start processing payroll. The Sure Payroll team reached out and offered guidance right away, even though it was very intuitive and easy to get things set up on my own. I was able to process that week and get my employees paid timely and accurately.
They answer my questions and addresses my concerns on a timely basis.
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Maurio Barham · 3 reviews · Experienced 2026-05-08 ·
★★★★★
These people are crooks
These people are crooks. Somebody hacked my business account with them and rerouted my employees pay. I've tried 4 times to get my funds back and no help. They didn't even contact us as the employer to try to resolve the issue. This was the second time this happened with them. Again Noone from Sure payroll reached out. They are crooks. Run, run, 🏃♂️. Run to ADP they are far more professional and responsible. I would never recommend Sure payroll to anyone.
Quick at answering the question that I had. Very easy to do my payroll for a small business.
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Provider · 1 review · Experienced 2026-04-01 ·
★★★★★
They didn't file our federal…
They didn't file our federal taxes....we used them for only 6 months and started to notice they aren't very up to par compared to other providers. After receiving a $1k bill from the IRS they tried to tell us it was our responsibility to pay taxes.... absolutely horrendous service.
