Very helpful guidance throughout the…
Very helpful guidance throughout the initiation process and very accessible whenever there are questions.
About SurePayroll
Data updated- Website
- surepayroll.com
- Category
- Business Services
- Location
- United States · Rochester
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/31)
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Is SurePayroll legit?
SurePayroll (surepayroll.com) has a 3.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Would not recommend this service at all…
Would not recommend this service at all unless you get them at the start of your calendar year. They filed federal tax paperwork incorrectly which required a ton of work and corrections on our end. WAY too much trouble and one of the payrolls we processed didn't "go through". Just a nightmare. 6 months and we are DONE.
It's so frustrating and time consuming…
It's so frustrating and time consuming when you cannot just call up and talk to a person. I understand the need to switch to ai and automated systems but dealing with chat when it's time sensitive situation is extremely frustrating.
Good service and support
Easy set up
Easy set up. Great communication. Would definitely recommend using surepayroll.
Whenever I call everyone is helpful
Whenever I call everyone is helpful & knows there job. They are also kind.
Eric Jordan was very helpful with the…
Eric Jordan was very helpful with the process. Tks
This company is not good and they try…
This company is not good and they try to take advantage of small businesses if your not paying attention to you businesses account they just take money with out telling you and then never listen to when the customer want and there needs
Customer service was "Johnny on the…
Customer service was "Johnny on the Spot." First time running payroll in my life and she made me feel like a pro. What a great program too and at a great price!
Seems like a solid company
Seems like a solid company. Good value for the money. Response time is pretty quick for any set up questions. However, I am still waiting to get some help with my HSA. Kinda got left in limbo on the convo. Will try re-sending.
I've been happy with the service and…
I've been happy with the service and follow up. Lots of resources.
Easy to use and online help is…
Easy to use and online help is exceptional!
Great service.
No one answers emails or phone calls
Absolutely wonderful company to work…
Absolutely wonderful company to work with
I am happy with the service on time no…
I am happy with the service on time no masks and the reminder help you not to forget to pay employees on time thank you
My experience is good
Setup my payroll and other help. Cust service is great!
Easy to setup
Easy to setup , helpful and professional technical services . Shirt wait times when needing support .
Very easy to use
Very easy to use I even do have a great experience with customer service
SurePR is inexpensive, simple and great to use!
I really like using SurePR for my simpler-PR run clients. It is inexpensive, simple, they handle all PR tax pymts and filings and I have moved several clients over to use this service.