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Media & Publishing

Surprise Castle

64 reviews

4.764 reviews
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About Surprise Castle

Data updated
Website
surprisecastle.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
64 reviews
Replies to negative
100% (4/4)
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Is Surprise Castle legit?

Surprise Castle (surprisecastle.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

L
Las · 1 review · Experienced 2026-06-10 ·

Not Sealed

It came within a reasonable time(a week). Good condition. Price is good. My only complaint that I have is, I wish and was hoping it would came seal. Otherwise I would of given it a 5 star rating.

D
Dave C · 9 reviews · Experienced 2026-06-15 ·

Package received safely

Package received safely, nicely packed. A++ seller.

S
Susan · 7 reviews · Experienced 2026-06-11 ·

I love the book I ordered

I love the book I ordered. It came just when Surprise Castle said it would!

D
Dennis Munn · 1 review · Experienced 2026-05-14 ·

I'd Order Again

Order arrived in great time and in excellent condition. Very pleased!

R
RED WELDER · 2 reviews · Experienced 2026-05-25 ·

Great Business

CD was as described, got to me fast and packed well! Thanks

W
Wolfgang Davidson · 1 review · Experienced 2026-05-14 ·

Wasn't exactly what I expected

It turns out the book I ordered and received is actually designed to teach Chinese. When looking at the online description it seemed to indicate that it was designed to teach a Chinese speaker English. It may be usable in a reverse mode to teach English to a Chinese speaker.

I
Ian · 1 review · Experienced 2026-05-12 ·

Great product and on time

O
Orrin Potter · 3 reviews · Experienced 2026-05-07 ·

Great delivery and packaging. Perfect

Great delivery and packaging. Arrived before the stated date. Great company. Definately ordering from them again!!!

A
Al Himsworth · 1 review · Experienced 2026-05-07 ·

I thot the service was outstanding in…

I thot the service was outstanding in all respects. They kept me abreast of all the movements being done regarding my order. Upon receipt of my order, I promptly thank them via e mail for their outstanding service. I look forward to submitting future orders to Surprise Castle.

J
Jonathan Weiterman · 1 review · Experienced 2026-04-28 ·

I was initially skeptical

I was initially skeptical about placing an order because books I was interested in were the cheapest I've seen an online retailer have. I have nothing but good things to say about my order, though. I had a slight hiccup at checkout, sent a message to customer support before placing my order, and they resolved my issue almost immediately. The shipping was very fast and the items arrived much sooner than I expected and in great condition. I will absolutely be ordering from SurpriseCastle again.

v
vivian king · 2 reviews · Experienced 2026-04-28 ·

The puzzle book arrived as expected

The puzzle book arrived as expected, firmly protected from damage. We have not yet worked on any of the puzzles as we have not completed our current puzzles; however, I was very pleasantly surprised to note that the print was large enough to be clearly seen and on a white background. No more squinting!!

M
Michael Swain · 1 review · Experienced 2026-05-01 ·

Suprise Castle Card Tricks

The shipping was fast & the book I got on card tricks is Great! Easy to follow. You just need to put the work in to get the tricks down but that’s like anything practice practice. I have already got a few of them down in a short time with the practice. I would recommend Suprise Castle if you’re looking to improve or tricks or to gain knowledge of new ones. Will be ordering again from them

B
Barbara Simpson · 3 reviews · Experienced 2026-05-06 ·

Great cookbook

Great cookbook. It was perfect.

B
Brian Russom · 4 reviews · Experienced 2026-04-22 ·

I found a book I wanted and used a…

I found a book I wanted and used a substantial discount to buy it. Delivery was quick and book was packaged well.

M
Marynetta Hairston-Bates · 4 reviews · Verified · Experienced 2025-10-05 ·

This was the most unforgettable…

This was the most unforgettable experience ever. I Had hoped for a better more put together structure. The team was not in the best of spirits for customer service on any level. The atmosphere was very heavy almost suffocating in nature.

Reply from Surprise Castle2026-04-28

Hi Marynetta, Thank you for taking the time to leave a review. We’ve reviewed your order and our internal records, and at this time we haven’t found anything that aligns with the experience described here, nor any prior communication raising any concerns. We’ve reached out to you by email to better understand the details of your experience. If this review was intended for Surprise Castle, we’d be happy to look into it further and fix any issues. Thank you, Surprise Castle Team

M
Margaret Ann Brent · 2 reviews · Experienced 2026-04-24 ·

Delivery was fast and recieved in…

Delivery was fast and recieved in perfect condition. Thank you.

C
Cesar Huaman · 1 review · Experienced 2026-04-27 ·

Great

Great, fast delivery

I
Isaiah · 2 reviews · Experienced 2026-04-20 ·

Nice

CD came fast and was delivered nice. Was a gift and they liked it a ton.

S
Something · 1 review · Experienced 2026-04-17 ·

All CDs arrived in perfect condition…

All CDs arrived in perfect condition without any damage. I would definitely buy again and highly recommend them to others, especially those looking for a wide variety of music genres.

P
Paul Rojina · 3 reviews · Experienced 2026-04-15 ·

Fast shipping

Fast shipping, great price. And a great book!