It is a great online experience to…
It is a great online experience to purchase books. Very impressed!
About Surprise Castle
Data updated- Website
- surprisecastle.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (4/4)
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Is Surprise Castle legit?
Surprise Castle (surprisecastle.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
I have been dealing with trust pilot…
I have been dealing with trust pilot for a long time and I've always been very pleased with their service. The products I received from surprise castle work very, very well.
Minor issue resolved
Minor issue resolved. Delivery was very efficient. Great customer service.
Excellent Shopping Experience
The book I purchased arrived quickly and in pristine condition. I would order from this website again. Great customer service and all around fantastic shopping experience.
Unable to return book
Unable to return book, and there was no preview of book.
Reply from Surprise Castle2026-07-27
Hi Michael, Thank you for your feedback. We're sorry to hear that you weren't satisfied with your experience. We weren't aware of the issue before your review, as we hadn't received any previous message from you. We've just reached out by email and offered a solution in the hope of resolving this for you. We genuinely care about our customers and always do our best to help whenever an issue is brought to our attention. Thank you, The Surprise Castle Team
The product was on time and as…
The product was on time and as expected. Was the cheapest option for the product.
Price was excellent deal
Price was excellent deal, less than others. Book arrived promptly. It was everything I wanted
Is everything good
Hi, excellent service. I like it because my orders have arrived on time. Thank you very much.
Good price
Good price, fast delivery, legit seller
I'm very happy with the store
I'm very happy with the store. Prompt delivery and pleasant service
My orders have arrived really quickly…
My orders have arrived really quickly and in great shape. Definitely recommend Surprise Castle!
Great Customer Experience
My books were sent quickly and arrived in excellent condition.
Very fast and nicely packaged
Very fast and nicely packaged Book arrived in perfect condition
Great sale in all areas..
Arrived on time..no issues..THANK YOU
Disk didnt have audio after track 5
Disk didnt have audio after track 5. I tested in both my car and home cd player
Reply from Surprise Castle2026-06-30
Hi Brody, Thank you for your review, and we’re really sorry to hear about the issue with the CD. We want to make sure this is resolved for you. It sounds like the disc may be defective, and we’ve reached out to you by email so we can help. We’d be happy to send a free replacement or issue a full refund, whichever you prefer. We apologize for the inconvenience and appreciate you letting us know. Thank you,
I received Season 15 NCIS DVD before…
I received Season 15 NCIS DVD before expected date and I also ordered Season 16 from DVD Shop and received it from Surprise Castle and very satisfied with both DVD's
I received my order in a timely manner
I received my order in a timely manner, the packaging was delivered in a professional manner and my product was in excellent condition.
Fast shipping and good price
Great service
My grandchild really enjoys the book I got.