Swanswaywear (swanswaywear.com) has a 1.7 out of 5 rating on OK.one, based on 22 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers reported that the delivered items were of poor quality, defective, and completely failed to match the advertised descriptions or photos. Many buyers also found that the sizing charts were incorrect, leading to garments that did not fit properly.
However, some customers also noted that trying to secure a refund or exchange was extremely frustrating. People experienced endless delays through email communications and faced high shipping costs when attempting returns. Reviewers ultimately felt dissatisfied with the return policies and advised others to be cautious when ordering.
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This bra is perfect and the most comfortable strapless bra I've worn. It definitely hold up the girls even without the underwire which I hated the most. I also ordered a dress and had to do an exchange because I've chosen the wrong color and the transaction went really smoothly, they even gave me a voucher just for appreciating their product. The team was very prompt on answering my email, 4 replies in 1 day with each and every queries being answered. I love love the dress I purchased I'm so happy I got 2 colors of it😍
They sent my item 35 days after the order was placed (the timeframe given on the website was 7-14 days). It arrived far after the date I needed it. They will not give a refund. Item is also not as nice as pictured, flimsy and cheap looking.
Very disappointed. I did not like the underwear it slips with my regular clothes. I wrote and i asked if i could do an exchange for bras as I absolutely love the jelly bra. Was told yes I had to pay shipping. Paid my shipping and write twice and no answer even though they had said my shipment would be getting ready as i paid shipping fee. So lost money big time with this company. So sad! I paid for 2 packs of the 5 pairs and a jelly bra plus shipping for exchange and i inly got my one jelly bra out of it all.
I would have given zero! The bras do not fit correctly! Then to send them back they give you a Shipoibg address based in China! 🚩🚩🚩 I live in the UK and yhe cist to return the item was with royal mail was over £26, more than the item was worth! Avoid this company they're a joke!!
I ordered one of the strapless push-up bras and can say this is the best strapless bra I've owned. The bra is a nice quality, and I like the adjustable strap in the back that allows you to adjust it for the perfect fit. I'm small chested and this is the first time I have cleavage in a strapless bra. I'd buy again.
Disreputable company that ghosted me when they wouldn’t honor the buy one get one free sale
Sizing was off on their chart so I had to return the bra. I was told there would be a shipping fee of $15 which turned out to actually be $15.80. The bras simply do not create cleavage as shown in their advertisements.Plus, despite the fact I sent them a screenshot of an employee, who went by the name of Laura, saying that I would get the Buy One Get One free sale, only one bra arrived. When I pointed that out to them on the email thread, they said nope you’re only getting one bra. They stopped communicating with me after that. I don’t recommend them.
Would give a zero if that was available. Been trying to cancel my order So far I have not been able to do that. Will not order from them again and next time I will read the reviews. Lesson learned
The bra was not as described. Low quality and it arrived defective. Seller asked for item returned for a refund. Item was returned but no refund received and no response to my follow up email. Stay away from this website.
Drop shipping company that won't do much for you if you have an issue. The bras are terrible quality and there's no way one bra size can fit three different cup sizes. Wish I had read these reviews before getting suckered into buying one.
Ignore the return policy on the website, they only offer partial refund, or a voucher that you will never use because the clothes are such poor quality and not true to size.
Please stay away from this company.
Completely a scam, really bad quality product, wrong sizing on website no support at all.
When you receive the product the only option is to send another one at a discounted price or send back to China at your own cost.
I would give zero stars if i could!! DO NOT purchase from these scammers!! The advertisements and influencers are lying!! This bra DOES NOT hold up anything!! It actually sags and falls!! They refuse to stand by their product refusing refunds!! They are a scam!!!
Bought 2 bras from this site. Around $80. It was a bad fit. Contacted them. Offered 30% discount for a replacement or 10cad and I keep the items or if I wish to exchange its 20usd shipping to return old ones.... a total scale because on their website they stated 30days return no hassle. Please report their ad whenever you see it so others don't have to deal with this BS.
I had a good experience. Ordered 4 bras after seeing them on Facebook, they are as described and I'm happpy with them for the price. I brought 2 strapless and 2 regular ones, they're comfy and look nice. They don't turn an A cup to a D or anything but pull the girls together and create nice shape and cleavage. Postage was very slow however, sent from China with about a 10 day delay before posting. Ordered 3.9.26 and received 17.9.26 to australia. Ill try to update later on how they hold up quality wise.
Not a great experience! Ordered a bra and when it arrived it was a bad fit. I contacted them for a refund but they refused due to hygiene reasons (never heard this before for a bra!). They offered a $5 refund as a gesture of goodwill (pretty terrible considering I paid £35!) but it never arrived. I queried and they said they'd sent it weeks ago and that I would have to raise it with the original payment provider service. Still waiting on a resolution. Would not recommend - bra wasn't even nice if it had fit!
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