Sweaterpicks (sweaterpicks.com) has a 1.8 out of 5 rating on OK.one, based on 120 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-25.
I am 68 years old. I have never dealt with a more deceitful company. The photos make their products look great. They are made of cheap elastic material that are not worth more than $19.95. I paid $158 thinking they were of good quality. Their website states that they will give you a full refund if you are not satisfied. You can forget that. I am getting my money back because they were bought using Paypal. I wish I had read the reviews before I made my purchase.
FALSE ADVERTISING SCAM!! Took a month to ship to me. I ordered 'pink' yet the color I received is 'peach' and looks absolutely NOTHING like the picture. Pissed off. I spent over $150 on this!
Avoid, avoid, avoid. The entire process from sweaterpicks has been a nightmare. Slow shipping to start and whenever I finally recieved the sectional couch cover I ordered it had a "smoker's yellow" type hue tp instead of what I expected as a traditional beige type cover. Horrible fit over the couch I tried to cover and did not fully cover the original color of the couch. And then.......... the real problems started. The return / refund process is an absolute joke. I had to go through multiple exchanges with a support rep, let's call her "Nancy" where she offered me incremental (partial) refunds to just keep the cover instead of shipping back. All of which I politely declined and finally pressed hard enough to get a Chinese facility address. No pre-paid return label and left to my own devices to find a reasonable quote to return the cover. After multiple astronomically high quotes received, I follow-up (again) to ask for a pre-paid label or full return and credit for shipping ahead of this return, only to be told to "try USPS" and that they should be able to do this for around "$100". So effectively, I'm part of their supply chain team now. This is still unresolved and I am looking at eating a $200 cost. Completely unacceptable experience and will never deal with this company again.
If I would rate 0 if I could. They leave a fake phone number, no directions on how to use this product. It’s a scam. Beware people.
Please do not order from this company. I should have done better research. The quality was below that of my Amazon purchases. The cover did not fit correctly. I spent over a week going back and forth with waht I can only assume was a bot. In the end, I either can accept $35 on my $175 purchase and not have to return the items. OR I can ship it back - to CHINA - at my cost and they will reimburse me when they get it - IF they find everything is in order. This place is a scam.
There is nothing that this company can do to improve because they purposely misrepresent their products. It is a scam with the inability to make returns. I paid 315.00 for a rug that is unusable, poorest quality I have ever seen and with no way to return without paying exuberant return costs. It went straight into the garbage bin - not fit to even give away. Buyer beware.
I tried to return slipcovers. It’s been 3 months and it still is stuck in China customs. I am out over $850. I’m stuck in limbo—feeling this will be an expensive lesson. Don’t buy from sweater picks.
Sent the wrong size couch cover. I asked for a refund and return shipping label. No response from the “company.” These people are cheats and thieves. DO NOT ORDER FROM SWEATERPICKS!!!
I followed this company’s return instructions exactly and paid $91.97 to ship an item back internationally. The return address they provided was not deliverable. The package entered customs, failed, and was returned to me. I was then charged an additional $213.36 by UPS. The company refuses to reimburse these costs because they did not receive the item, even though their own return process made delivery impossible. Total loss: $305.33. This is not a functional return process. Buyers should be aware that returns may fail and result in significant unexpected costs.
The sofa covers was not what I expected. The material didn't lay flat it seemed lumpy. I have been requesting return labels for several days now unsuccessfully. There is no one you can speak with you can only send emails. I'm looking for my refund of $128! I need to get that money back. Everything is packed up in the package ready to go and the cover was never sat on or used so it's in the condition that it was shipped to me. I wouldn't recommend this company to anyone at this point.
I would zero stars if I could this is not at all that was shown in the photos there’s no way these are the same thing they photographed. This is a crap product horrible company do not buy from them.
Never received the dining room chair covers, never got a reply from their so called 24 hr customer service, the phone number on their website is bogus, company is not in California! DO NOT ORDER FROM THIS COMPANY!!!
this is another 'over-seas' company that makes returns impossible, products are not what is portrayed, and then you are stuck with a horrifically incorrect product and not able to get a refund unless you ship back to China and doubt that any money will be credited. STAY away from this site!!!!
I Just recieved my two grey geometrical couch covers and i was sceptical after reading many reviews but I am happy with the quality and how easy it is to install. My 13 year old couch looks brand new now and I am so happy with my purchase. I highly recommend. Thank you Sweater Piks . I will be ordering more in the future.
Do not use this company.The product is shipped from some out of the country.Location which takes weeks to get?I try to cancel before it was shipped.They said it was shipped and it will arrive soon once it arrived.I requested to have it returned.They have not responded, do not use this company.Trust me, you're gonna waste your money and you will not get what you're looking for.
If I could rate this company a zero, I would. I ordered three covers for my sectional, waited weeks, and only received two! Both the wrong size. I basically paid $200 to get scammed. I reached out the same day I received the package, asking to return them. Two weeks later, they’re still dodging the issue. Their replies are slow, repetitive, and completely unhelpful just looping back to ask if it’s a “size mismatch” or claiming the third item is “in transit.” The worst part? In the same email thread, they had the nerve to suggest I buy another cover for “only $118” because two wouldn’t be enough, after I already sent proof I ordered three! They’ve yet to acknowledge my refund request or take responsibility. Save yourself the headache and your money. This company is not worth the risk. Sweaterpicks is a total SCAM!
If I could give them zero stars I definitely would. I had high hopes for my 2 couch covers that I ordered near the end of September. They arrived in a few weeks. They ship from China although the website says they are based out of California. Whatever about that. As soon my package arrived, I took the covers out and tried to put them on. There was no way in hell that they were going to fit. The construction of the covers was so weird and the seams were awkwardly sewn. I tried and tried to make them work. I know I ordered the right size according to their website. I do measurements for a living so I know how to measure a couch. I knew I had to return these. That should have been no problem because the website states that if you aren’t satisfied within 30 days they will return your money. Right after I realized they would not fit and I really noticed the poor quality of the construction, I reached out to their “customer service” via email. They wanted me to give them the measurements of my sofas so they could exchange. I already applied the correct measurements when I ordered so I know that wasn’t the problem. I told them I just want to return these product for a full refund. That’s when they started fighting me on that premise. 10 emails back and forth, and they still refuse to refund my money. They offered me an exchange, $30 to call it even and I wouldn’t have to return. I paid $138.00 for these 2 covers so I told them that that wasn’t acceptable. They cited that they have low profits as the reason they would refund me so little. Hmm, wonder why their profits suck? They also gave me an incomplete address in China and told me I could send them back and they would refund me after they received the package, expecting me to pay the freight. I then asked for a prepaid shipping label and assured them that I would definitely send their covers back. They will not do it. They emailed again saying that they have sold 16,000 units with a 97% positive review rate, then offered me $50.00. Totally unacceptable. This company is a total scam. DO NOT ORDER FROM SWEATERPICKS. You will lose your hard earned money. The product was vey sub par and they do not honor their return policy.
Oh my God I ordered two sofa covers one for a loveseat one for a four-seater turned out the two-seater with like a foot too small. So I went online and I have sent six emails to them and I get back the weirdest replies. Oh do you mean you need a four-seater as if they're not really speaking English? I've also tried calling the number which is a Shanghai number. Nobody answers. I went ahead and then purchased a three-seater and paid for Express shipping to get it here on time. I still have yet to get a return label to send this two-seater back $78 come on. What a scam. Don't waste your money!
Never trust them. I bought a rug and wanted to return it. They said the return address was China. I told them it said California on the website. They said no, you will send it to China and we will pay the shipping cost, but they did not pay the shipping cost. They also told many lies during the return process. I paid with PayPal. If I had paid with other methods, they would never have refunded it.
PLEASE PLEASE PLEASEEE DONT BUY FROM THIS PLEACE BRO WHEN I TELL YOU THAT CUSTOMER SERVICE DOESNT ANSWER AT ALL THEY NEVER DO ONLY WHEN IT COMES TIME TO SHIP THE ITEM BECAUSE THEY WANT TO TAKE A % OF YOUR MONEY WHEN YOU WANNA CANCEL OR REFUND THIS COMPANY IS ASS THEY SELL CHEAP TEMU PRODUCTS QUITE LITERALLY DO SELL CHEAP SHIEN PRODUCTS AND JUST UPSELL IT DO NO BUYYYY, THIS IS A SCAMMING COMPANY, I ASKED THEM TO CANCEL MY ORDER BEFORE IT SHIPS NO ANSWER IN 5 HOURS AND BY THESE OTHER REVIEWS IVE SEEN THERES A CHANCE I MIGHT JUST GET CHARGED GOT A CANCELLATION OR THEYRE GONNA WAIT TILL IT SHIPS SO THEY CAN CHARGE ME A CERTAIN AMOUNT
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