Avoid, Avoid, Avoid
Avoid, avoid, avoid. The entire process from sweaterpicks has been a nightmare. Slow shipping to start and whenever I finally recieved the sectional couch cover I ordered it had a "smoker's yellow" type hue tp instead of what I expected as a traditional beige type cover. Horrible fit over the couch I tried to cover and did not fully cover the original color of the couch. And then.......... the real problems started. The return / refund process is an absolute joke. I had to go through multiple exchanges with a support rep, let's call her "Nancy" where she offered me incremental (partial) refunds to just keep the cover instead of shipping back. All of which I politely declined and finally pressed hard enough to get a Chinese facility address. No pre-paid return label and left to my own devices to find a reasonable quote to return the cover. After multiple astronomically high quotes received, I follow-up (again) to ask for a pre-paid label or full return and credit for shipping ahead of this return, only to be told to "try USPS" and that they should be able to do this for around "$100". So effectively, I'm part of their supply chain team now. This is still unresolved and I am looking at eating a $200 cost. Completely unacceptable experience and will never deal with this company again.