Swell Loans LLC (swellloans.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has not yet replied to negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
R
Roy Wright · 1 review ·
★★★★★
Big thumbs up to Dave Brown and Refi.com
I cannot convey enough how Dave Brown and the Refi.com team made the very stressful process of financing the purchase of my home as painless and un-stressful as they did. Not having purchased a home in over 15 years there were many instances where Dave not only had to walk me through document collection process but, also had to help me locate requested documentation. I highly recommend Dave and the Refi.com team to anyone looking to obtain financing for the purchase of a new home or refinancing of an existing home. Thank you Refi.com team.
A
Ann Shuman · 1 review ·
★★★★★
Best re-fi experience I have ever had
Best re-fi experience I have ever had! James Williams was the broker who worked with me during the entire process. Everything was done on line except for the Notary Public signing. I am not computer-savvy but James was very patient and helped me every step of the way. His responses to my questions and concerns were very timely and comprehensive. He was always available, even on weekends and evenings. When issues arose that needed input from other sources, James knew who to contact for answers. In turn, he responded to me quickly with full explanations. He was always very courteous and professional (and had a great sense of humor), even when my ineptness with the computer was evident. James provided the kind of all around excellent service that one should expect to receive. I would DEFINITELY recommend James and Refi to anyone who is looking to refinance.
M
Martha Ramos · 1 review ·
★★★★★
This was a great experience. Each document was explained and I was able to pick the location to meet and sign. The lady who brought the documents for signing was very nice.
This was a great experience working with Michelle. She provides first class service. She was fast and efficient in completing all necessary work timely and was sure to keep me informed on every step of the process. I needed the process to be quick as I was going on vacation so we only had two weeks to get everything processed and Michelle made it happen for me. Thank you and I will definitely recommend her to other people. Thank you!
M
M. Nelson · 2 reviews ·
★★★★★
Refi.com and Jesse reached out to me because they know there customers
Jesse reached out to me on his own accord and explained why it's a still a great time for me to refinance even though we had refied 8 months ago and lowered our rate by 2/3. He was was able to get my interest rate another 2/3 lower. Jesse narrowed down the necessary documents I needed to submit, set expectations early and was sensitive to my concern about containing closing costs.
Part of the refi required wiring funds. When I went to the bank, the facial expression on one of the banker was blown away when she asked me about the secured interest rate. Despite rising rates, Jesse was able to get me a historically low rate.
I'm happy to refer Jesse and refi.com to my friends and family.
R
Robert · 1 review ·
★★★★★
My experience with refi.com was…excellent
My experience with refi.com was excellent. James Williams was awesome he walked me through the entire process answered all of my questions and was amazing to work with. I feel like i had made a lifelong friend with him. I will definitely call on refi.com for any and all of my home mortgage needs. The process isnt what it used to be and has become a bit more intensive and he definitely kept the ball rolling and pushed through ll of the needed documents and made it easy for me. Thank you refi.com and thank you again James for all your help and making this refi go seamlessly.
M
Mark Milch · 1 review ·
★★★★★
Review for Michelle Wright and Refi.com
My fiancé and myself are so grateful to have had Michelle Wright from Refi.com to guide us through this refinance process. It was basically point, click, and sign. She made it absolutely effortless. Which was very important for us because we both work in the entertainment industry and have VERY crazy schedules. Our industry also makes us difficult applicants to work for because we have multiple (10 for me) w-2s, and strange hours and schedules (with seemingly unexplained periods without work for example), but Michelle handled it all flawlessly, quickly, and saved us a substantial amount of money. I may be gushing too much, but we mean it when we say how grateful we are! Thank you Michelle! And thank you Refi.com
Oh yeah, I forgot to mention that my fiancé was in Georgia during the entire process.. while I was in California at our house. Made no difference at all!
C
Cynthia B Hinkelman · 1 review ·
★★★★★
Jesse Herrera was very professional in completing our Refinance.
Jesse Herrera was very professional in making the refi process successfully smooth. He took great care in understanding our needs and assisted in making the loan a reality. He always communicated responsively.
It is with great confidence that a strong recommendation for his service is given.
T
Teri Brennan · 2 reviews ·
★★★★★
I had a very good experience with…
I had a very good experience with Refi.com. This is a true story and I have no connection to the broker that helped us refinance our home. My agent's name was Erik Rogers. He had all the qualities I was looking for. He always and I mean always answered the phone when I called which was important to me as I went through this process. He called me when there was any updates and I give him 5 stars for his communication skills. He was also patient with me when I didn't understand something. I felt he was working for my best interest. I have had alot of refinances over the years and Erik was the best one.
N
Norman Morales · 1 review ·
★★★★★
Erik Rogers at Refi.com is awesome
Erik Rogers is awesome he is very helpful on gathering all docs that we needed to make our refi go smoothly. We closed almost in two weeks time. Erik is very honest professional, helpful in every way. Can not say anything but the best loan transaction we experienced. For sure I will recommend Refi.com to my friends and family that need mortgage loan. I am still amaze how our refi was funded so quickly.
P
Peter H · 5 reviews ·
★★★★★
Outstanding!!!
I didn't think it would happen, but Keith and Brent stayed on point. Thank you for all your help.
s
shelia malveaux · 1 review ·
★★★★★
Handled Well
Michelle Wright was very efficient, professional and friendly. She was very thorough and kept me abreast on the different phrases of the loan process. She always replied to all my text messages and answered every question that I had. It was a pleasure to work with Michelle. I would highly recommend Michelle for those looking to Refinance their home.
C
Chris T. · 1 review ·
★★★★★
Great Experience with Refi
Had a great experience with Refi! Had a few hiccups during the process, but not due to Refi. Ben Rodriguez is a great loan advisor and I would recommend him to anyone. Thank you for making the process as smooth as possible and staying in touch with me during the whole process.
j
jim eckmann · 1 review ·
★★★★★
Ben Rodriquez has been the best to work…
Ben Rodriquez has been the best to work with on my refinance. There is a good deal of paper to transmit and Ben has made that much easier. Successfully completed a tedious task. Thank you
D
David M · 1 review ·
★★★★★
Smooth and seamless refinance
From the very beginning, Michelle was very professional, friendly and on top of EVERYTHING. She responded to all my text messages and answered every "one more question" call that I had. It was a pleasure to work with Michelle. I would highly Recommend Michelle to anyone looking to Refinance their home.
A
Ana Ramirez · 1 review ·
★★★★★
Satisfied and Grateful!
I was impressed with Benjamin from the first moment we spoke. He was not only extremely polite, but came across sincere and attentive. Trust is a very important factor for me when undertaking such a momentous task such as refinancing. There are many time constraints and Benjamin made it hassle free for me, while I was trying to juggle my work during this process. He always kept me abreast of what my next steps were and those documents that needed to be turned in. He never skipped a beat! I was very fortunate to have had him as a mentor and guide. And thank him immensely for his patience.
C
Christina M · 5 reviews ·
★★★★★
I enjoyed walking through this process of refinancing our home
I enjoyed walking through this process with both Keith and Dave. They come with knowledge and were very informative. When things went a bit off with my sent forms they took the time to walk me through how to get the forms downloaded and sent in the correct formats. I have worked with them once before and used that number to contact them for a second time. Great work everyone.
K
Kathy Krauss · 1 review ·
★★★★★
Great Experience
My experience working with Refi was very positive. It went very smoothly and within three weeks my loan was funded. My agent had a great attitude and was easy to work with. Would recommend them to family and friends.
F
Fatima Avila-Ohlsen · 1 review ·
★★★★★
Thank you for the excellent job!
I want to express my gratitude to Michelle, for the excellent job she did in guiding and coaching me during my loan refinance experience. She was professional, kept me informed, was very pleasunt to work with and had a good knowledge of the process. She kept us to a time line and was able to get things done at a very good pace. I highly recommend Michelle, to any friends that are looking at refinancing.
Thank you.
Fatima
C
Cecelia Marie Camarena · 3 reviews ·
★★★★★
Fantastic Loan Officer and company
I'd like to thank Refi.com for hiring genuinely nice, honest, consistent, pleasant, thorough, valuable loan officers like Benjamin Rodriguez.
From the moment he contacted me until the time my loan funded he was very engaged with assuring me that he was going to provide great customer service which he diffidently surpassed. His perseverance and positive attitude was spot on.
I'm so grateful I had the opportunity to work with him on my loan and your company should be grateful to have him represent your company.
Many, many thanks Ben and Refi.com
M
Myndi Long · 1 review ·
★★★★★
This refi was the first positive…
This refi was the first positive experience I've had with a lender in years. Robert Lee is a true professional who is experienced, professional, personable, and efficient. And we closed in record time thanks to Robert.
