We're here to serve you, both before your purchase if you would like help and after. Any questions or concerns, just email [email protected] and we'll respond right away. Or call us. We'll take care of you - it's a promise!
Is swissoutpost.com legit?
swissoutpost.com (swissoutpost.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 71% of negative reviews. Last updated 2026-09-04.
My first watch that I was proud to give to my husband was from Swissoutpost.com and when our first son married - I bought him a watch from them. And my second son....waiting for my third son to FINALLY wed and the tradition will be complete! My husband has 2 and I just bought a third one for me (well, a gal needs choices!!). I still enjoy and use all 3 watches.
The styles and quality are not found anywhere else.....
Proud to be Swiss, if only on my wrist!
Reply from swissoutpost.com2014-12-15
Thanks Mary Ellen for being such a loyal customer and for buying so many watches. I totally agree, one can't have too many watches :-) They make great accessories.
This is the third time I have done business with them and the first time they messed up my order. Sent me a black band instead of a brown one. The return process was simple, they were very courteous and very prompt. I will do business there again in the future.
Spoke to Peter who is not just a really smart, but very nice guy. Rest assured that the merchandize is authentic and it's substantially more competitively priced than the same items at Saks, Nordstrom, etc. Got some great Victorinox vests from the website. Will keep coming back to shop here.
Reply from swissoutpost.com2014-12-15
Thanks hafeez. We love our customers. Yes the vests and Swiss Army apparel are really great. I got a vest for myself and love it.
I love the watches that I've ordered from Swiss Outpost - thank you for making it possible to own such wonderful timepieces for such a reasonable price.
Reply from swissoutpost.com2014-10-31
You are very welcome. Thank you too - we love our customers!
Great watch! The watch was received in prestein condition. The only thing that mattered in whcih I did not give 5 stars is that the warranty seal was not provided. I know this is a grey market sale but nontheless, great watch that feels very authentic!
Reply from swissoutpost.com2014-10-31
Hi Michael, we're glad you love the watch.
Good news regarding your other comments. There is no guarantee seal with any of these watches. The warranty is in the instructions. You don't even need the instructions to make a warranty claim. You just need proof of purchase (the packing slip) which we can provide to you if you need it when you make a warranty claim.
Also, this was not a gray market sale. (A gray market sale is when bestseller did not buy directly from the manufacturer.) The reason the watch feels very authentic is that it is authentic! We have bought Victorinox and Wenger watches directly from the manufacturers since 1991, for almost 25 years. They are 100% genuine, with the manufacturer's logo all over the box, product, and instructions.
Every product we sell is brand-new and we bought it directly from the manufacturer. Our sales have been as high as $3.6 million in a year, and we sell on multiple channels (SwissOutpost.com, Amazon, eBay, and we ship for overstock, Brookstone, and ShoeBuy). Our watches are "the real deal"!
I purchased from swiss post after returning a victorinox to amazon.com after a nightmare with the seller teelys warranty. The amazon seller teelys lied about coverage so I returned to amazon.com and purchased from swissoutpost becuase they were authorized dealer. Swissoutpost need to loose the lame fake sales theme and provide a proper invoice or receipt with every purchase. I asked thier support desk to send me a copy of the receipt, they did so very quickly. I will certainly be shopping again at swissoutpost in the future. Don't buy victorinox from amazon.com.
Reply from swissoutpost.com2014-10-31
Thanks Stephen! Glad we could help out. We answer emails the same day and rarely miss a phone call. When customers need service, we're here to help :-)
This watch was of very good quality! I couldn't tell it from brand new! Keeps good time! Very impressed!
Reply from swissoutpost.com2014-10-31
Glad you are happy. Yes our prices are great, usually way below anyone else even on the Internet.
Just to be very clear, our products ARE all brand new! We bought every product direct from the manufacturer. We are an authorized dealer and every product is fully warranted by the manufacturer. So buyers take no risk whatsoever.
They shipped fast. Their website tells you if they have your item in stock, and how many (when have you ever seen THAT anywhere else?)
They answer their emails. The same day. With an actual helpful response from a real person.
They had the best price for my item anywhere on the net (and believe me, I searched)
They were great!!!
Reply from swissoutpost.com2014-12-15
Thanks so much Russell for the great review!
All the best to you.
I purchased a mens large black vest from Swiss outpost. The fit is right on as I am a 42 regular. A nice feature of the vest is an expandable gusset on each side made of a spandex type material. The black colour is nice and deep, has a red inside, and a collar that is soft and comfortable. There are snap closures on each left and right pocket, and a zipper for a chest pocket. There are no interior pockets. Along the front zipper,which seems nice and sturdy and easy to use,is a thin silver reflective stripe, as well as a silver reflective Swiss army cross on the back of the collar . This beat is very lightweight and deceptively warm,with a nice water resistant insulation sewn into a quilted form.the vest itself is water resistant so it will keep you warm.all in all, a nice purchase. 5 stars.
Reply from swissoutpost.com2014-12-15
Thanks Robert for the wonderful description of the Swiss Army vests. There's a job for you in marketing at Victorinox :-)
I got one of the vests myself and love it. It is like you say incredibly warm!
Received watch and opened package. Went to adjust time/date and crown and stem were not operational. Sent message to company to discuss replacement and return and 1 week later no response.
Reply from swissoutpost.com2014-12-15
Hi Christopher. We're very sorry for the defect and the delay replying.
Usually we answer the same day - sincere apologies.
i bot several watches here for gifts and for myself and so far had no unpleasant experiences with the product or website.
Reply from swissoutpost.com2014-09-24
Thanks! The brands we sell are all world class. Every product comes with the manufacturer's warranty, 3 years for most watches and a lifetime guarantee for Swiss Army knives.
Since Robert Grove left who was always willing to respond to any contact/emails/phone etc I've tried emailing and phoning countless times and now have no goods and swissoutpost owe me $638. Not sure what is going on here. Before you buy anything from this company trust me and try to contact ANYONE from the contacts section of the website. If you can't I'd be very wary. Something funny is going on despite the website looking fine. Stay away
Reply from swissoutpost.com2014-09-24
Hello Mr. Bodely,
We wanted to let you know (and any prospective customers reading your comment) that we gave you a full refund (proof below) of the $638.20 less shipping. The delay was inadvertent (see below) but we do apologize for it.
We have shipped over 10,000 orders this year worth more than $750,000. Orders are shipping smoothly. We have outsourced fulfillment and it is very reliable. Most customers are very happy especially as we are selling many products at or near cost. We are sorry you were not happy.
Details. In April, Robert tried to refund you via PayPal. He almost certainly did not know that the refund did not go through. The automated message that shows on the "payment" screen says, "PayPal Refund - [10009] Transaction refused. You are over the time limit to perform a refund on this transaction. $638.20".
After Robert left, I did not see any emails from you until you wrote me on July 9. Then I investigated and gave you a full refund on July 31 and confirmed the same in an email. To the best of my knowledge, I gave you the refund without seeing your comment just the day before.
Proof of refund: "Payment Sent (Unique Transaction ID # 7NF05968H13719319) Sent to:
Steven Bodely Email: [removed] Amount sent: -$625.11 USD Fee amount: -$3.13 USD
Net amount: -$628.24 USD. Date: Jul 31, 2014 Time: 07:13:26 PDT Status: Completed. Subject: You have sent $625.11 USD to Steven Bodely with PayPal
Note sent with refund [in addition to the email I sent]:"
Here is your full refund for the products James less the shipping ($9.95) and fee ($3.13). Please order again one by one and hopefully they will go through. All the best, Peter"
I bought a Wenger arrived perfectly and in Brazil. It took a while, about a month, but did very well. Liked. Thanks
Reply from swissoutpost.com2014-09-24
Glad you are happy. Usually international orders arrive very quickly, in about one week. Sometimes they sail through customs, and occasionally there are delays in customs.
however I have to comment that, at the moment of procceding with the purchase, I entered a discount coupon code that did not work.
Peter Adler, from swissoutpost.com, told they are going to refund the amount of the discount... i´m still waiting!! (i bought it on january 29th)
Reply from swissoutpost.com2014-09-15
Hi Federico. Sorry about the long delay, to be frank we forgot to credit you. We refunded you the 10% or $26.25 previously. Thanks for the nice review.
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