TaxRise (taxrise.com) has a 3.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-10.
What people say
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dari johnson美国 · 1 review · Experienced 2026-05-28 ·
★★★★★
I went in thinking that they were going…
I went in thinking that they were going to bring out a resolution with some tax relief but unfortunately they did not save me any money but cost me $2500 to find that out. So..I still have to pay them this fee and still have the IRS to pay up what I actually owed. I have to hand it to them for their professionalism and orderly procedures but I wouldn't be expecting anything in return for the money you pay them. The final answer was just don't pay them and hopefully in ten years, the IRS will simply ignore what you owe them..Not a real solution if you ask me.
Reply from TaxRise2026-06-26
Thank you for taking the time to share your feedback. We appreciate your kind words regarding the professionalism of our team, although we are sorry to hear that the outcome did not meet your expectations.
The resolution options available in any case are determined by IRS guidelines and a taxpayer's unique financial circumstances. While many clients hope to qualify for programs that reduce their overall tax liability, eligibility for those programs is ultimately decided by the IRS. When those options are not available, our team works to identify the most appropriate resolution based on the circumstances of the case.
We would welcome the opportunity to connect with you to review your account, answer any questions you may still have about the outcome of your case, and provide clarification regarding the recommendations that were made. If there are additional ways we can assist you, we would be happy to discuss those with you as well.
Please reach out to us at your convenience, or email [email protected] with your contact information so we can arrange a time to speak. We have already reached out to you via email as well. We appreciate the opportunity to address your questions and provide any assistance we can.
I got into touch very quickly when i called... it took about 10 rings and i was directly connected to a person, and that person answered my questions i had and was a delight to talk to.
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Johan美国 · 1 review · Experienced 2026-06-17 ·
★★★★★
Dustin was great
I had a great experience working with Dustin. From the beginning, he spoke eloquently and professionally, making what could have been a stressful conversation about taxes feel much more manageable. He took the time to explain things clearly, answered my questions thoroughly, and made sure I understood my options.
What stood out most was how safe and reassured he made me feel throughout the process. Taxes can be overwhelming, but Dustin's confidence, patience, and knowledge helped put my mind at ease. He never made me feel rushed and was always respectful and attentive.
Overall, the experience was very positive. Dustin was professional, knowledgeable, and genuinely helpful. I would highly recommend him to anyone looking for guidance with their tax situation. Five-star service all around.
Review of TaxRise
My experience with TaxRise was deeply disappointing and concerning, and I feel obligated to share it to help others make informed decisions.
First, much of their initial interaction appears to rely on AI-driven or scripted front-line agents. This creates a significant gap in empathy and understanding when dealing with something as stressful and personal as tax issues. I did not feel heard or supported during the early stages of communication.
Second, I was charged approximately $5,000 after being told I qualified for a tax relief program that would potentially waive around $10,000 of my IRS debt. During the sales process, I felt strongly pressured to move forward with their services based on this representation. However, once they began processing my case, I was informed that I was no longer eligible for the tax relief program they had originally claimed I qualified for. As a result, I am now left owing both the IRS and the loan I took out to pay TaxRise for their services.
To make matters worse, the resolution offered by the company was only a 10% refund, which does not come close to addressing the financial and emotional impact of this situation. It felt more like an attempt to minimize complaints rather than take accountability.
Finally, there was no continuity in customer service. Each time I contacted TaxRise, I spoke with a different representative. This lack of consistency made it extremely difficult to get clear answers or build trust throughout the process.
Overall, I regret choosing TaxRise. Based on my experience, I strongly advise others to proceed with caution or consider alternative, more transparent tax assistance services.
Reply from TaxRise2026-06-26
Hello and thank you for taking the time to share your feedback.
We appreciate the opportunity we had to review your account through our Quality Assurance process. Following that review, we extended a client satisfaction resolution and have since made multiple attempts to follow up regarding the next steps but have not yet been able to reconnect with you.
Our team remains available and would welcome the opportunity to continue the conversation, answer any remaining questions, and ensure this matter gets resolved appropriately. We encourage you to contact us at your earliest convenience so we can reconnect.
Thank you again for your feedback, and we look forward to speaking with you.
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Robert Dankovich美国 · 1 review · Experienced 2026-06-18 ·
★★★★★
When I started this journey
When I started this journey, i was very nervous but Sami had me calm in the first few minutes of conversation. He was helpful in understanding my tax liability and explained how the program works and my participation in it and answered all my questions and concerns
And now I'm ready to proceed to the next step...THANK YOU TAXRISE.
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Roger Nunez美国 · 2 reviews · Experienced 2026-06-16 ·
★★★★★
We appreciated the prompt response…
We appreciated the prompt response after we contacted them. The representative responded to all of our questions and made himself available for any issues in the near future. He was highly professional, knowledgeable and very courteous. They were able to help us secure manageable monthly payments within a relatively short time.
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Patty美国 · 1 review · Experienced 2026-06-14 ·
★★★★★
Timely Return Call Addressing My Concerns
Call returned in previously eatimated timeframe. Sameer knowledgeably & confidently responded to my many questions and concerns.
Horrible company who aggressively tries to sell you their program by giving unrealistic expectation to what the estimated monthly payment to IRS will be. Save yourself the overpriced services and negotiate with the IRS yourself or else you'll be stuck with this bill AND a monthly payment to the IRS exponentially hire than you were told.
Reply from TaxRise2026-06-25
Hello and thank you for your review. We want to assist you in any way we can but are currently unable to locate your account. Please provide your account and contact information through our request via Trust Pilot or feel free to email your information directly to [email protected].
We look forward to hearing from you.
He was very helpful and I was able to give him the update and information I was needing to give you today.
So thank you very much.
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Brenda Wilson美国 · 3 reviews · Experienced 2026-06-12 ·
★★★★★
Every conversation is very professional…
Every conversation is very professional and direct...... Thank you
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shawn w美国 · 2 reviews · Experienced 2026-05-27 ·
★★★★★
Do your own compromise form with the IRS for $200.00
I should have taken a chance with my own compromise form for $200.00 with the IRS now im in more Debt than what i started with
what they told me was my debt would be wiped away
what they did not tell me is that my debt would still be in the IRS database to still pay back in the future so the BOTTOM LINE IS Every time i file my future taxes the IRS has the right take my refund and add it to my Debt i owed...the IRS sent me a letter explaining that i was cleared but still obligated to pay back . so going back to the start taxrise explained to me that they would clear my $13,000.00 debt with the IRS being my base income proved that i would not be able to afford to pay my IRS bill. one good thing is that the showed me the IRS had penalized my debt from $9,500.00 to $13,000.00 almost $4,000.00
What taxrise did was cleared my $3,500.00 IRS penalty fee but left me $9,500.00 which is determined by the IRS for me to still be responsible in the future so i will never receive a refund until i pay the $9,500.00 balance taxrise $500.00 upfront same day service fee plus a $3,000.00 monthly installment payment plan kinda puts me right back where i started like a trade off LOL the only good thing is that i will not receive levys or penalties from the IRS so i missed certain things that was explained from the start of this experience probably from excitement
Reply from TaxRise2026-06-25
Thank you for taking the time to share your feedback. We understand that tax resolution can be a complex process, and we appreciate you sharing your perspective.
The outcome of any IRS resolution is determined solely by IRS guidelines and the specific program for which a taxpayer qualifies. In some situations, a resolution may reduce penalties or stop future collection activity while leaving a remaining tax balance that the IRS may continue to collect through future tax refund offsets or other authorized methods.
At this time, we are unable to locate your account based on the information provided in this review, as no name or phone number is associated with it. We would welcome the opportunity to review your case, answer any questions regarding the resolution that was obtained, and address any remaining questions you may have. Please respond to our request for information via Trust Pilot or you can email your contact information and case details to [email protected] so we can locate your account and assist you directly.
We appreciate the opportunity to review your experience and look forward to speaking with you.
M
Mike Russell美国 · 2 reviews · Experienced 2025-10-01 ·
★★★★★
Taxrise are nothing but thief’s
Taxrise are nothing but thief’s. My bill was around $7600 and they took $800 dollars off. Just basically added $6800 on top of my IRS debt. Don’t waste your time or money. Burn in hell Taxrise. Added thousands of dollars on top of my IRS debt. Thief’s!! Scumbags!!
Reply from TaxRise2026-06-25
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Based on the information provided in your review, we are unable to locate your account, as no name or phone number is associated with it. Because of this, we are unable to verify the details of your case or the outcome you described.
We would appreciate the opportunity to review your account and address your concerns directly. Please respond to our request for additional information through Trust Pilot or you can email your contact information and case details to [email protected] so we can locate your file and connect with you.
We look forward to hearing from you and hope to have the opportunity to assist.
I received an call back from Marie she was absolutely wonderful she is very helpful and pleasant. She told me the things I needed to do she listened and laughed with me. Thank you so much for her customer service. Well done TaxRise
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Andy Fowler美国 · 1 review · Experienced 2026-06-07 ·
★★★★★
If I could give zero I would
If I could give zero I would. I was guaranteed a 6 month long case. I'm at almost 2 years not and there's no end in sight. As of today the last call I have received was 136 days ago. The last email 74 days ago. I've never spoken to an actual attorney and just get redirected to different office people with different excuses. It's a scam. I'm stuck in a loan contract for a "flat rate fee for services" but if I want to drop them and go get a real attorney to help me figure out my problems, I'm still stuck paying Taxrise due to that loan. I've never received an actual contract copy of what they will be doing for me. Only my loan which doesn't disclose service details. Every call is a new person I have to reexplain my situation to. And not once has any of them given me the same answer, and they "don't know why the last person said what they said, but they're wrong." They go months without response and then pop up late afternoon on a friday with a call demanding documents within a 24 hour window that aren't possible to get over the weekend. The portal shows that I have to submit papers that I have already submitted to them months ago. There is so much disconnect, a serious failure of communication and organization within the company, and with clients. And I'm trapped through a loan.
Reply from TaxRise2026-06-26
Thank you for your feedback, Andy. We are sorry to hear that your experience has not met your expectations.
Tax resolution timelines can vary significantly depending on the complexity of a case, IRS processing times, and the information required to move a matter forward. While estimated timeframes may be discussed during the initial stages of a case, they cannot be guaranteed, as many aspects of the process are outside of our control.
We also understand the importance of consistent communication and appreciate you bringing your experience to our attention. Your comments regarding response times, document requests, and the continuity of your case will be reviewed internally.
Regarding your agreement, financing for our services is provided through a third-party lender, while the scope of services is outlined in the service agreement executed at the start of your engagement. We would be happy to review your file with you, provide copies of any applicable documentation, and discuss the current status of your case.
A member of our team will be reaching out to you directly to answer your questions, and determine the best path forward. We appreciate the opportunity to address your feedback.
J
James Timmis美国 · 2 reviews · Experienced 2026-06-08 ·
