TBO Bank (tbobank.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 38% give 1 star; The business has replied to 60% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
Unfortunately this bank is ridiculous my daughter pulled out a loan for 2,500 has made all payments on time and instead of it going down it goes back up wtf is going on she’s already paid 2,500 back taking out 440 a month makes additional payments cause she wants this paid off and it’s not going nowhere at all
Reply from TBO Bank2025-09-18
We understand that loans with higher interest rates can feel frustrating, and we truly appreciate your feedback. The loans we offer are designed for individuals who may not qualify for traditional prime loans, giving access to emergency funds when other options may not be available. These types of loans do carry higher rates due to the increased risk, but they offer an important option for those who may not qualify for traditional credit.
While the static payment schedules are structured to be manageable, more of the early payments go toward interest (as is standard with amortized loans). The good news is that there are no prepayment penalties, and borrowers are always encouraged to pay more when they can to reduce overall interest costs. For tips on how to pay down your loan faster, you can visit: https://loans.tbobank.com/cost/
We also want to help you better understand how interest rates are determined based on credit banding, and how this impacts your loan offer. You can learn more here: https://loans.tbobank.com/about-loans/
If you have further questions or would like additional clarity, our support team is always happy to assist. Please don’t hesitate to reach out to us at [email protected].
B
Bianca · 1 review · Experienced 2025-08-24 ·
★★★★★
Misleading
Misleading! Horrible bank
Reply from TBO Bank2025-09-18
We appreciate you taking the time to share your review. For over 120 years, TBO Bank has worked to provide our customers with a wide selection of financial products, including solutions for individuals who may not qualify for credit through traditional banks.
While this type of loan isn’t always the right fit for everyone, it’s intended to provide short-term support when other options aren’t available. Every borrower is presented with clear terms, upfront costs, and flexible repayment options with no hidden fees.
If you have concerns about your experience, we welcome you to contact us at [email protected].
P
P Chris · 12 reviews · Experienced 2025-07-13 ·
★★★★★
I took out a $2,600 loan with Atlas…
I took out a $2,600 loan with Atlas Credit (now TBO Bank) and have already paid over $2,088, yet only $150 has been applied to principal. The rest went entirely to interest.
When I asked for a hardship-based resolution, TBO repeatedly sent misleading settlement offers, falsely claiming they were waiving interest — even though I had already paid over $1,900 in interest.
I submitted formal complaints to the CFPB and BBB after TBO refused to acknowledge the overpayment or offer a reasonable solution. Their "offers" were predatory and ignored the financial hardship I disclosed.
I revoked ACH authorization and will not make another payment unless they provide a fair resolution. I strongly caution others to read all terms carefully and document everything.
This experience has been frustrating and exploitative. I urge TBO to review this case honestly and act in good faith.
Reply from TBO Bank2025-09-18
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve faced and that you feel the options presented have not met your expectations. At TBO Bank, we take concerns like yours very seriously and want to ensure every customer is treated fairly and with respect.
Since account details are private, we’re unable to address specifics here. We’d like the opportunity to review your case directly and work with you toward a solution. Please contact our Past Due Support Team at 561-462-8527 (Mon–Fri, 8:00 a.m.–6:00 p.m. CT) or email us at [email protected] so that a specialist can personally assist you.
We appreciate your feedback and the chance to make this right.
J
Jeff · 3 reviews · Experienced 2025-07-12 ·
★★★★★
This is an easy loan for people with bad credit
For everybody complaining about high interest rates obviously you cant qualify for a regular lower interest rate on other lenders
For me TBO is much lower rate than other bad credit sites and the loans are very transparent
Reply from TBO Bank2025-09-18
We’re grateful for your feedback and happy to know we met your expectations. If you ever have questions, please don’t hesitate to reach out at [email protected].
J
Jay Willis · 2 reviews · Experienced 2025-07-06 ·
★★★★★
They have got to be illegal
This bank has got to be doing illegal practices. I got a $1700 loan. They’ve been taking about $500/month out of my checking account for over 6 months, and my loan balance went UP!
Yes, they’ll loan you $1,700 but you’ll end up paying them almost $20,000 in interest. This is definitely predatory lending. I’m having an attorney research TBO (formerly Atlas), review their loan practices and the legality of them under U.S. laws. I see a huge class action lawsuit coming their way.
Reply from TBO Bank2025-09-18
TBO Bank follows all federal and state lending regulations, and every loan is presented with clear, written terms and disclosures prior to signing. We encourage customers to carefully review their loan agreements, as key terms such as interest rates, payment schedules, and total repayment obligations are outlined on the first page of the document.
Our goal is always to provide transparent products and responsible lending solutions. We’d like the opportunity to review your specific situation and ensure everything has been handled correctly. Please reach out to our support team directly at [email protected] or 561-462-8527 so we can assist you further.
Got offer for a $1400 loan that I was approved for. They expected me to pay $400 a month for over a year. Ending up paying back $11000??? For a $1,400 loan? No thanks you
Reply from TBO Bank2025-09-18
Thank you for taking the time to share your experience. We understand that loan repayment terms can feel overwhelming, especially when dealing with financial stress. At TBO Bank, we are committed to clear and transparent lending practices—there are no hidden fees, and all interest rates and repayment terms are fully disclosed before funding. Our installment loans offer a structured payment schedule with daily interest accrual, rather than a single large fee like payday loans. There are no penalties for early payoff or extra payments. We encourage customers to review their loan agreements carefully.
If you believe there has been a misunderstanding or if you'd like to speak with someone directly about your account, we welcome you to reach out to our support team at [email protected]. We're here to help and are always open to improving how we serve our customers.
I was desperate for a financial relief, I looked for help on personal loans and I found this bank, I was approved for the amount desired but I didn’t know until the the end that the loan cost 110% interest which is way too high! I wish it would be government control and regulation on that because it is taking of vantage of the consumer and it is a secured loan on your bank account, no matter what they getting their money and risking someone going hungry as a result!
Reply from TBO Bank2025-09-18
We appreciate you taking the time to share your review. For over 120 years, TBO Bank has worked to provide our customers with a wide selection of financial products, including solutions for individuals who may not qualify for credit through traditional banks.
While this type of loan isn’t always the right fit for everyone, it’s intended to provide short-term support when other options aren’t available. Every borrower is presented with clear terms, upfront costs, and flexible repayment options with no hidden fees. We always encourage customers to carefully review all loan documents before signing. All key loan terms are clearly outlined on the first page for easy reference.
If you have concerns about your experience, we welcome you to contact us at [email protected].
J
Joseph Suhor · 3 reviews · Experienced 2025-06-27 ·
★★★★★
In a tough time and received an offer…
In a tough time and received an offer in the mail...(I know there's better ways to borrow money) but I decided to apply for the loan, I borrowed 2600, couldn't find anything on the APR % until after I completed the process, long story short paying the weekly amount of loan until it's paid off will cost me over 9500, over 200%apr....STAY AWAY FROM THIS PLACE
If there were negative stars, that would be closer to the review they earned. Literally the WORST of the worst! No processes in place to avoid mistakes, agents are in the Middle East that give pre planned responses (robotic), don’t answer the phone, and I could go on and on and on. I’m actually grateful they were so problematic from the beginning, it caused me to avoid doing additional business with them. RUN now!
Last Sumner I was approved for a predatory loan BY atlas financial. I was desperate and accepted the terms of paying over $125 every week. After several months i called and asked if my loan repayment could be reduced and everything went well until Atlas began withdrawing 125 a week again after promising in writing my withdrawal would be reduced to $25 a week.
I had to visit my bank for fraud called customer service and they realized it was an AI mistake so customer service advised me to use another bank account for the weekly withdrawal of $25 per week.
Again more errors and they stopped automatically withdrawing funds even though they had my debit card information in their system.
TBO merged or took over Atlas Financial and just so you know the call center isn't located here in the United States because a month ago there were roosters crowing in the background when I spoke to a customer service representative who definitely sounded like he was from a Latin American country. He said $22 would be withdrawn automatically from my debit card and again their system neglected to make this weekly withdrawal. I never got a call from TBO to fix their systems error. However I did receive an email 📧 today stating my remaining balance owed was sold off to a third party and obviously that will tank my credit score.
If you contact customer service it's transferred to a foreign country call center and no one has any idea what they're doing.
I strongly advice everyone not to borrow money from these people. They aren't trustworthy and they obviously don't know what they're doing.
Sorry about your experience, we've looked into this and would like to discuss next steps please email us at [email protected]
R
Ronald Senterre · 2 reviews · Experienced 2025-05-20 ·
★★★★★
Me and my self
Love for you
Reply from TBO Bank2025-05-22
Thanks for your review. We love hearing about people's positive experiences with TBO Bank!
C
Caballero · 2 reviews · Experienced 2025-05-14 ·
★★★★★
Iam never borrowing from anyone except…
Iam never borrowing from anyone except this guys ,five star service,you get your money fast, refinance yup a little high but just pay fast you won't pay so much interest I Love them period.
Reply from TBO Bank2025-05-22
Thank you for taking the time to leave us a review. We appreciate it!
Thanks so much for your great feedback on Trustpilot! If you have a moment, we’d love if you could share your thoughts on Google as well — it really helps others discover us. https://g.page/r/CcPVl8M7djokEBM/review
Supposedly Approved for loan . Never received anything!!!!! But was told it was sent been to my bank 3 times and no funds has been transferred. Called to cancel loan and keep getting the runaround. Ive Reported this company as Fraud . So Don't try to do business with this company !!!!!!
Reply from TBO Bank2025-04-07
We're sorry your experience was not amazing. We looked into it and want to discuss how to make it right. Can you email us at [email protected], please?
Thanks so much for your great feedback on Trustpilot! If you have a moment, we’d love if you could share your thoughts on Google as well — it really helps others discover us. https://g.page/r/CcPVl8M7djokEBM/review
