TBO Bank (tbobank.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 38% give 1 star; The business has replied to 60% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Desiree' Jackson · 1 review · Experienced 2026-08-06 ·
★★★★★
DO NOT I repeat DO NOT use this company…
DO NOT I repeat DO NOT use this company if you are in a jam like the rest of us. I got laid off last year in November and only needed $500 to get me through for a couple of bills, and I couldn't really see the fine print now I have to pay $2,668.95 back. How is the company still around is my question, how is it ok to keep raising your interest rates? Please stay away from this company by all means. They prey on us true Americans that are just trying to keep a roof over our heads, and take care of our kids. You are better off getting a shut-off notice, or eviction notice then to use this crooked company. You will be in debt with them for years of you apply DO NOT ever use them.
Just another corporation that preys on struggling Americans. Be prepared to make your first payment within a 2 weeks of getting the funds. Better yet, go beg a church for help.
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Ahmed Ali · 1 review · Experienced 2025-09-17 ·
★★★★★
the easy of bank replying and the…
the easy of bank replying and the banking system is normal like other banking system
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Alberto · 1 review · Experienced 2026-07-09 ·
★★★★★
I got an email offering me $2,200 but…
I got an email offering me $2,200 but when I read the agreement I was extremely shocked by their ridiculous interest that was more than $11k for 2 years. The U.S. government must get rid of this demon company that is dead hungry for money!
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Lori Colson · 1 review · Experienced 2026-06-27 ·
★★★★★
Scammers
Scammers. Don't trust this business.
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Gicela Porto · 1 review · Experienced 2026-05-28 ·
★★★★★
If I could give 0 stars
If I could give 0 stars, I would.
Please think twice before signing a loan with extremely high interest rates. It feels less like borrowing money and more like being trapped in a financial sentence. I borrowed $2,200 and paid $1,598.28 over 98 days — yet my payoff balance was still $2,170.56.
I was desperate when I applied, and it ended up costing me far more than I ever expected. I regret ever coming across this company. The terms are harsh, the interest is overwhelming, and the experience has been nothing but stressful.
If you’re considering a loan out of desperation, pause and protect yourself. Read everything carefully and don’t let urgency push you into something that will hurt you later. Companies like this take advantage of people when they’re vulnerable, and it’s not right.
I had to use AI, my review was brutal. i'm not ashamed for what I wanted to say though
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Eliyahu R. · 12 reviews · Experienced 2026-04-27 ·
★★★★★
I started the process of opening a CD…
I started the process of opening a CD with TBO Bank after their website showed competitive rates. The entire experience was frustrating and disappointing.
I was in contact with Assistant Relationship Officer, and the information I received was inconsistent and changed multiple times:
First they said funding via check or wire was fine.
Then they claimed ACH funding required a completely new application.
Finally they admitted that ACH is only allowed at maturity back to the original funding account — offering almost zero flexibility.
When I asked about changing beneficiaries, they first told me I would need to submit a new application, and later said they would simply send a DocuSign.
In short: No real ACH transfers, no dynamic beneficiary management like Marcus by Goldman Sachs, and no modern self-service online banking. The process feels outdated and unnecessarily complicated.
The rates may look good on paper, but the poor communication, contradictory answers, and lack of basic flexibility make it not worth the hassle. I strongly do not recommend TBO Bank to anyone seeking a smooth and modern CD experience. Save yourself the headache and look elsewhere.
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Nick · 3 reviews · Experienced 2026-04-15 ·
★★★★★
Such a GARBAGE company
Such a GARBAGE company. PLEASE do not use them. I had trouble in the month and called and asked if they could defer the payment to the end. The gentleman on the phone said sure. A week or so later got an email the account is past due. Emailed and no response. Got more threatening emails. Finally got an email back saying they can split the payment with the others till it is caught up. Great. Still getting threatening emails it is past due. Multiple reach outs to the company ZERO response. They are thieves and scammers. PLEASE do yourself a favor and DO NOT use them. There are plenty of other options out there.
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Paris Leigh · 2 reviews · Experienced 2026-04-10 ·
★★★★★
Apr loans are ridiculously high as ell
Apr loans are ridiculously high as ell, but they will give you one! The company never answers the phone though, goodluck.
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Sarah Williams · 1 review · Experienced 2026-02-22 ·
★★★★★
Would rate 0 stars but not an option
Could not be more displeased.
I’d accessed a small loan from them a year ago and paid it off quite rapidly (1-2 months), and thought oh I’ll try them again this year. My interest rates nearly doubled, which was quite surprising considering my personal credit had gone up substantially since the year prior.
Just to give people a full understanding, I accessed a $2000 loan prior to my income tax return needing some extra funds for bills. Assuming I would pay it off in 1-2 months like the year prior.. sadly, my income tax return was delayed. Anyways, after three months of a $375.77 change monthly payment.. also an additional $75 payment one month, and an additional $150 payment another month (totaling $1327.31) the actual amount still owed of my loan was $1551. Not even $450 of $1300+ went towards principal in the course of 3 months!!!
Realistically, this is not an option for anyone unless they want a $2000 loan, and they want to pay back 10,000.
This is a poor people interest tax.
I do not recommend TBO loans.
Additionally, their email correspondence was rigid, lacked any sincerity, and showed light on the character of their company and its employees.
I will not ever recommend the use of TBO bank or it’s services to anyone.
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Darrion Williams · 1 review · Experienced 2026-02-24 ·
Company like this deserves NEGATIVE stars. Unfortunately, desperate times like today causes you desperate things so when I received their loan offer in the mail, I thought that was sign from GOD because it came at the right time. I read through the terms but nowhere did it say that my interest would 300+%...So my $1,900 loan will really cost me $12,000 and that right there ladies and gentlemen is what you call a SCAM. Please stay away from these type of business who only wants to take advantage of people. I HOPE they go out of business or gets sued for everything they have. GO TO HELL!
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Robert Diola Silentthunder · 2 reviews · Experienced 2025-12-16 ·
★★★★★
THIS BANK IS THE WORST BY FAR....TBO…
THIS BANK IS THE WORST BY FAR....TBO BANK RIPS PEOPLE OFF AND KEEP CHARGING OR COME UP WITH A CHARGE EVEN WHEN YOUR LOAN IS CLOSED!!!! I PAID OFF MY LOAN ON JUNE, 6 MONTHS LATER THEY TXT ME SAYING I OWE THEM MORE MONEY DUE TO RETURN WHICH IS THEY CHARGED ME TWICE & THAT'S HOW I GOT A RETURN
CAUSE I PAID THE FIRST RETURN AND THEY CHARGED ME AGAIN. THEY WAITED 6 MONTHS AND WHEN AFTER ME FOR MORE MONEY CAUSE OF INTEREST. NOT TOO MENTIONED THE CUSTOMER CANNOT AND DONT KNOW HOW TO COMMUNICATE PROPERLY AND AGAIN PUT YOU ON HOLD CONSTANTLY....IF YOUR LOOKING FOR A PERSONAL LOAN FROM THIS BANK. I SUGGEST NOT TO OR ELSE YOU'LL BE IN A VICTIM OF TAKING YOUR MONEY BY HELPING THEMSELVES EMPTYING YOUR WALLET!
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Heather · 1 review · Experienced 2025-02-03 ·
★★★★★
I had a $1500 loan
I had a $1500 loan. When it’s paid off I’ll have paid $7000. How does that make sense? I took out a loan because I needed the money and they expected me to pay it off in a week to avoid a high interest rate. Taking advantage of me that’s for sure and ruining my life!
had to do a search on these people and could not trace them, we did not obtain any type of personal loan from them and they are definitely not a catalog or mail order sort. they have been charging us close to $15 twice a month for almost a year which totals close to $700. Had to file a fraud claim with our bank. if they are in the business of loans we should not be on their list. there's a possibility of some kind third person fraud where we were put on a list or had our bank account info stolen. be sure to check your statements. TBO bank is not a credit card.
Reply from TBO Bank2025-11-19
Thank you for bringing this to our attention. We take all concerns regarding unauthorized transactions very seriously. In order for any loan funds to be deposited or payments to be withdrawn, a signed loan agreement and verified banking information would have been required. Because of this, we would like to review your situation in detail to determine what may have occurred and ensure your account is secure.
Please email our team at [email protected] or [email protected] with your full name, contact information, and any relevant documentation so we can investigate this matter further. We’re here to help and want to ensure this is resolved as quickly as possible.
Thank you for checking your statements and for taking the time to reach out.
People who are asking for a loan typically are not in a good financial situation.
I was shocked and dismayed to discover that my interest rate was 335%. I continued to receive offers weeks after I had stopped applying for a loan. Unfortunately- I am stuck paying 10K back on $1600. loan. The next two years of my life are ruined. I am a Senior citizen and had no idea that terms would exceed 30% interest rate. They certainly obscured this detail during the application process...I erred greatly when I clicked on their marketing text without asking specific questions. Please beware.
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Stiv. · 1 review · Experienced 2025-09-29 ·
★★★★★
AVOID THIS LENDER AT ALL COSTS
AVOID THIS LENDER AT ALL COSTS. This is an extremely predatory lender. I was involved in an online scam where someone was pretending to be a loan officer and sent this loan to me. Since September 12th, I have been making weekly payments to them for my original balance of $2900 that I borrowed and now my total loan balance is $2988.23 after paying them $686.52. I explained that I had a case open with the FBI, local authorities, and with my personal banking account due to the fraud and they did not care. They insisted I pay the full balance and would not offer a settlement even though AGAIN I WAS INVOLVED IN A FRAUDULENT transaction. I have tried to offer a settlement amount because I am going to have to file bankruptcy otherwise and they said they could not offer a settlement and only the system could offer that. They could not explain why only their system could offer a settlement and kept pushing me to make extra payments to try and get ahead. This is the WORST lender ever and has no empathy for someone who has already lost everything and is trying to do the right thing by paying back most of the loan.
Reply from TBO Bank2025-10-28
TBO Bank follows all federal and state lending regulations, and every loan is presented with clear, written terms and disclosures prior to signing. We encourage customers to carefully review their loan agreements, as key terms such as interest rates, payment schedules, and total repayment obligations are outlined on the first page of the document.
Our goal is always to provide transparent products and responsible lending solutions. We’d like the opportunity to review your specific situation and ensure everything has been handled correctly. Please reach out to our support team directly at [email protected] or 561-462-8527 so we can assist you further.
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Ryan · 1 review · Experienced 2025-10-21 ·
★★★★★
Harassing me even though I've made all my payments
I've had a loan through them for about 2 months now. My 4th payment was due on 10/17. I submitted that payment on 10/1 (it was the 4th "early portal payment" I have made). On top of that, I have paid about 500$ extra back ahead of time. So tell me why I have received 3-4 emails and a couple texts telling me my account is past due. I tried emailing support about this and all they did was explain to me what a missed payment is and very clearly did not read anything I mentioned in my email. I then tried to call customer support and it was the same frustrating response of "oh you missed a payment that was due on the 17th". It is like speaking to a brick wall. You'd think with the outrageous interest rates they charge they would be able to hire any competent people.
Reply from TBO Bank2025-10-28
Thank you for taking the time to share your experience. We understand how frustrating it can be to receive past-due notices when you’ve been actively making payments.
In many cases like this, payments made outside the scheduled billing cycle—even when made early—may not automatically satisfy the next scheduled due date, which can trigger reminders or notifications. We’d be happy to review your account details with you to ensure all payments have been applied correctly and to clarify how the payment schedule works.
Please reach out to our Account Support Team at [email protected] or by phone at 561-462-8527 so we can review your account together and provide a clear explanation.
Thank you for giving us the opportunity to assist.
If I could leave NO stars, I would!! Their interest rates are criminal. I've paid off this loan and haven't touched the principal. DO NOT get a loan with this company!!!!
Reply from TBO Bank2025-09-18
We’re sorry to hear about your frustration. We understand it can feel discouraging to make payments and not see the progress you expected. At TBO Bank, we are an FDIC-regulated bank and have been serving customers for more than 120 years. Our loan terms — including repayment schedules and total costs — are always presented up front so borrowers know exactly what to expect before funds are issued.
Our installment loans are designed for customers who may not qualify for traditional credit, providing an alternative to payday loans and other short-term products. Like most amortized loans, early payments are applied more to interest than principal, but there are no prepayment penalties, which means customers can always pay more toward principal at any time to reduce interest costs.
If you’d like us to review your account in detail, please reach out to our support team at [email protected]. We’re here to help clarify and work with you toward solutions.
