Texas Bay Credit Union (texasbaycu.org) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Paris assisted me with kindness and efficiency and made my phone experience with Texas Bay a pleasure.
Thank you for the 5-star review, Tina! We're so glad to hear Paris could provide the level of service you deserve.
Ryan helped me figure out what was going on with my transfer information. He informed me that there was an update and where to go to update my information. Thank you Ryan! You are the best! 😊
Thank you for the positive review! We're happy to hear Ryan could help you with your transfer.
I was having issues with setting up external account to make loan payment. Ryan helped me by walking me through what needed to be done. He went above and beyond by staying on line until everything was set up properly.
Edward, thank you so much for the review! We're happy to hear Ryan could help you get things set up with your loan payment. Have a great day!
Great customer service I was having issues setting up my Zelle account. I kept on getting an error. I called and spoke with Ryan. He was able to quickly and efficiently resolve my issue! I am now able to use zelle on my account!
Thanks for the 5-star review, Jennifer! We're glad to hear Ryan could help you get up and running with your Zelle account. Have a great day!
Ryan assisted me with unlocking my account and sending me a request that I needed from the credit union. His great customer service was excellent. Thanks Ryan for all that you do l appreciate you.
Denita, thank you for the five stars and kind words! We're happy Ryan could help you access your account. Have a great day!
I had the pleasure of working with Giselle in the Pasadena office today in regards to a loan. She made the process a pleasant one. The process was quick and easy
Thank you, Rita! We're so happy to hear Giselle could assist with your loan.
Always kind and professional and knowledgeable.
Thanks for your review, Anthony! We're glad to hear you're getting the quality of service you deserve.
Ryan was great. He handled everything I needed fast with no issues..
Thank you for sharing this with us, Kimberley! We are happy to hear this and hope that you have a fabulous day!
Ryan was able to help me unlock my account immediately. He was professional and compassionate. I have been with the CU for almost 50 yrs. They are the best.
Thank you! We are so happy to hear this and hope that you have a great day!
We're so glad to hear this! Have a great day!
Great customer service, was very respectful and helpful. Great to experience
Thank you, Mike! We are so happy that you had a great experience. Have a great day!
Giselle was extremely friendly and quick with her work would definitely recommend!!!
Thank you for sharing this with us, Preston! We are happy to hear this and hope that you have a fabulous day!
The Rep that took my call was understandable and very helpful with my questions and problem.
Thank you, James! We are so happy to hear that! Have a great day!
I had Giselle help me today and she was amazing! Very professional and kind and was quick to get me taken care of.
That's awesome to hear, McKinnon! We are happy to hear this and hope you have a wonderful day!
I applied for a loan today and it was approved quickly with the help of Giselle. Thanks you so much to her! And gratitude to Texas Bay for giving me a nice Apr.
Thanks, Danilo! We value your feedback and have let Giselle know about your kind words.
Credit union is great way to fix and build up your investment account and credit
Thank you, Moon! We are pleased to hear your thoughts.
Carlos at Wallisville located has great customer service and very understanding of my needs of my card. I greatly appreciate him.
Thanks, Felicia! We are happy to hear about your experience and are so glad that it went well.
I called TBCU because I heard they were the best credit union in Texas and they did not disappoint! Giselle was my representative and she really was the best. She worked with me every step of the way and always explained things for me to understand. I’m glad I called and I’m excited for our relationship in the future!
This is great to hear! Thanks for giving us your feedback about Giselle! Have a great day!
Thank you for sharing this with us, John! We're glad to hear that you had a good experience. Have a great day!
Ryan was great in assisting me with the questions I had today and it’s much appreciated!
Thank you, Patricia! We appreciate your feedback. Have a phenomenal day.
62 reviews matching