Texas Bay Credit Union

We were having issues getting into our…

We were having issues getting into our account today, but Nicholas got us all set up. He was very kind and patient. We received top-notch service.

Online banking question

I called the credit union with a question regarding my online banking. Ryan assisted me, providing great customer service and answer to my question.

Service With A Smile

Mr. Jeff is always willing to service the customers with a warm and welcoming smile. Mr. Jeff is very polite and courteous. He is very considerate & he always confirms with the customer if their needs have been met. Very genuine with his customers. It is a pleasure to visit with Mr. Jeff. I greatly appreciate the service given by Mr. Jeff. It means a lot to be a well respected customer. Mr. Jeff is truly a team member. And, that is why it is always Sunny at The Bay.

Great people

All Seems Nice

Awesome customer service

Debbie was awesome. She helped my son get a debit card.

Christopher was very knowledgeable and…

Christopher was very knowledgeable and efficient. He solved my issue within minutes.

Great experience working with Ian and…

Great experience working with Ian and the team!!

Excellent Customer Service

I was calling about paying off a loan and Chris was very helpful. He gave me all the information I needed, plus, he even told me I could pay it off right there and then (something I didn’t think about doing). He was very patient with my request and all my questions! Overall he has excellent customer service! Thank you Chris!

Professional, Responsive, and Outstanding from Start to Finis

Ian and his team provided an outstanding five-star mortgage experience from start to finish. Their professionalism, responsiveness, and deep knowledge of the lending process made what could have been a stressful experience feel smooth and straightforward. Ian took the time to explain every step, answer all questions promptly, and ensure we felt confident throughout the entire process. His team was organized, proactive, and always available to provide updates, helping us close on time without any surprises. I highly recommend Ian and his team to anyone looking for a trustworthy, knowledgeable, and customer-focused mortgage loan officer team—they truly went above and beyond. ⭐⭐⭐⭐⭐

Agent was professional and…

Agent was professional and knowledgeable.

Fantastic customer service !!

Ryan

Ryan, helped my process my payment and was very helpful.

I want all the world to know about Jasmeen

I want all the world to know how I received a 5 star customer service experience from our Houston's very own JASMEEN! She is on her A game. I had an unknown large sum of money auto debited out of my account, and Jasmeen managed to do her high level investigation! She was prepared and gave me all my options and solutions to resolve and navigate this stressful experience with possible fraud.She literally spend all day advising me and keeping up with my highly stressful dilemma. In the end, it was exactly what she thought had happened and I was able to finally resolve my fraud issue and made me a happy camper!!! Texas Bay Credit Jasmeen is a great asset to your company and must be protected at all cost, or just give her a big fat raise! Thank you Jasmeen!!

Recently bought a new car and needed…

Recently bought a new car and needed help setting up my acct. spoke with Ryan who was a tremendous help getting everything set up and walked me thru each step.

I do shared branching here

I do shared branching here, but I feel like a member because everyone is so great. Angela helped me today and she is always AWESOME.

Great customer service

Great customer service and the employees were very nice

Giselle assisted me with the process of…

Giselle assisted me with the process of a personal loan. She was very sweet and understanding of what my needs were. I appreciate her great customer service!

Nicholas was great

Nicholas was great! I recently purchased a new vehicle and financed through TBCU. Anytime I needed help getting set up, the customer service is top-tier! Thanks, Nicholas!

Excellent communication services and…

Excellent communication services and employees who truly care about the customer...