The Foldie (the-foldie.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
Appalling service.
My first mistake was to order via social
Media…the bag is not what it looks like.. I have had better value from a bag that cost 1/2 the price.
There was no option to request different delivery time ie an express, and at time of order it did not state it would take 5 working days… had I known this I would have not bothered because it wouldn’t have arrived before my trip that I was purchasing it for.
No where in the order did it state it was a US based company and any returns would have be returned to the US at your own cost. From the UK that is a considerable cost. The website states ‘easy returns’ !
The customer service is poor at best, for what is essentially cheap tat from China…
USE THIS COMPANY AT YOUR OWN RISK ⚠️
Reply from The Foldie 2026-08-04
Hi Julie,
I’m sorry to hear that your experience with The Foldie did not meet your expectations. I understand how disappointing it was that your bag arrived after your trip and that this caused frustration.
I can see that our team was in contact with you and worked with you regarding your concerns. We truly appreciate your feedback and will continue working on improving the clarity of our delivery and returns information.
Thank you for sharing your experience.
Jana
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Rene · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Fabulous foldies!
I've ordered five foldies. They are built sturdy. Seems are strong. Zippers are strong. With so many colors available, I purchase them for gifts. Every recipient has loved them. Everyone needs a good weekend bag or carry-on bag. For a carry-on
piece you can bring everything you need. Plenty of room. And the soft, pliable construction makes them perfect to put under your seat.
Reply from The Foldie 2026-08-04
Hi Rene,
Thank you so much for your fantastic review! I’m so happy to hear that you’ve purchased multiple Foldies and that they’ve been loved by you and your gift recipients.
It’s wonderful to hear that you’re enjoying the quality, space, and travel-friendly design of our bags. Thank you for your continued support and for choosing The Foldie! 😊
Jana
Couldn't be happier with the Foldie products.Bought pretty many for daughters and granddaughters and they all were amazing.
Reply from The Foldie 2026-08-04
Hi,
Thank you so much for your wonderful review! I’m so happy to hear that you and your daughters and granddaughters are all enjoying your Foldies.
We truly appreciate your support and are so grateful to be part of your family’s travels. Thank you for choosing The Foldie! 😊
Jana
Everything Fits Nicely in the sturdy and colorful bags!
Reply from The Foldie 2026-08-04
Hi Tat,
Thank you so much for your lovely review! I’m so happy to hear that everyone is enjoying their Foldie gifts and that the bags are fitting everything they need.
Thank you for your support and for choosing The Foldie! 😊
Jana
I ordered a set for me and I loved it so much that I decided to purchase another one for me and 3 more sets to give as Christmas gifts. They were so happy with their Foldie. My friends never heard of the Foldie, until they received their set. They have used their Foldie and said that they are so happy with their Foldie. I have used my Foldie a few times already. I am thinking of ordering another set to my sister for the holidays. She fell in love with mine.
Reply from The Foldie 2026-08-04
Hi Lillian,
Thank you so much for your wonderful review! I’m so happy to hear that you’ve been enjoying your Foldie and that your friends and family have loved receiving them as gifts too.
Thank you for sharing The Foldie with your loved ones and for your continued support. It truly means a lot! 😊
Jana
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Susan Williams · 8 reviews · Experienced 2026-07-25 ·
★★★★★
The Foldie sling bag is amazing
The Foldie sling bag is amazing. It holds so much and 100%secure
Also it carries all the stuff you need for walking your Dog
I even sent one to my friend in Tokyo!
Reply from The Foldie 2026-08-04
Hi Susan,
Thank you so much for your wonderful review! I’m so happy to hear that you’re loving your Foldie Sling Bag and that it’s perfect for everyday use—even dog walks!
It’s amazing to hear you even sent one to your friend in Tokyo. Thank you for your support and for choosing The Foldie! 😊
Jana
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Roberta · 1 review · Experienced 2026-07-18 ·
★★★★★
CHARGED ME 2X I DID NOT ORDER 2 SETS BANK HAS BEEN NOTIFIED
They claim that I put the order in twice and thAT IT IS ON THE WAY I DID NOT AND THEY CHARGED MY CREDIT CARD 2X LIKE I TOLD YOU I DID NOT ORDER 2 SETS OF 2 I CERTAINLY WOULDN'T ORDER PINK AND BLUE TWICE I DID NOT ORDER 2 SETS OF 2 CHASE BANK HAS BEEN NOTIFIED
Love ❤️ these bags I have several for myself and they make amazing Pressies for my friends
Love all the colour choices, the only issue I have is when you change your suitcase colour you have to buy more to match x
I did have an issue with a zip, customer service was amazing they went out of their way to help then replaced the bag free of charge
Reply from The Foldie 2026-08-04
Hi Lesley,
Thank you so much for your wonderful review! I'm so happy to hear that you love your Foldies and that they've made such great gifts for your friends.
It's also great to hear that our customer service team was able to help and get your bag replaced. Thank you for your kind words and continued support—we truly appreciate it! 😊
Jana
L
Laura Ferrigno · 2 reviews · Experienced 2026-07-21 ·
★★★★★
This is my favorite travel bag
This is my favorite travel bag. I love that you can extend it with a zipper when needed. It is light weight with many little pockets to store things. I have bought several for gifts!
Reply from The Foldie 2026-08-04
Hi Laura,
Thank you so much for your wonderful review! I'm so happy to hear that the Foldie has become your favorite travel bag and that you're enjoying its lightweight design, expandable space, and handy pockets.
It’s also wonderful to hear that you've purchased several as gifts. Thank you for your continued support and for choosing The Foldie! 😊
Jana
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Stephanie · 1 review · Experienced 2026-04-08 ·
★★★★★
I purchased the "red" Travel Bag
I purchased the "red" Travel Bag, and the "red" Sling Bag. When they arrived, their color was "rust". I hate rust. I want to return these ASAP. Thank you. I believe these are the order #'s. (the bags were not used) the Sling Bag # 1229065 January '26, and the Travel Bag # can't find. I'm not sure of the order date. Thank you.
Reply from The Foldie 2026-08-04
Hi Stephanie,
I’m sorry to hear that the color of the bags wasn’t what you expected. I can see that you contacted us previously, and we replied asking for your order number so we could assist further, but unfortunately we didn’t receive a response.
I’ll follow up with you directly by email to see how I can help. Thank you for bringing this to our attention.
Jana
When my sling bag arrived it was slightly damaged. I contacted the company who replaced the item within 5 days. The customer service was very good.
Reply from The Foldie 2026-08-04
Hi Julie,
Thank you so much for your wonderful review! I'm sorry that your sling bag arrived with an issue, but I'm so glad we were able to replace it quickly and that you were happy with the service you received.
Thank you for your kind words and for choosing The Foldie. We truly appreciate your support! 😊
Jana
I like to travel and I thought the colorful designs were well thought out. I have purchased multiple sets and individual items for myself and family members. I have used my foldie(s) on trips to Italy and around the country, Scotland and the States.
Reply from The Foldie 2026-08-04
Hi Suzanne,
Thank you so much for your wonderful review! I'm so happy to hear that your Foldies have joined you on trips to Italy, Scotland, and around the States.
It's great to know you've enjoyed the colorful designs and have shared them with your family as well. Thank you for your continued support and for choosing The Foldie! 😊
Jana
M
Mrs D Tatton · 5 reviews · Experienced 2026-07-21 ·
★★★★★
Great communication
Great communication, delivery good. Very pleased with item. Wanted a light weight bag this is perfect.
Would have given 5 star but it says on label remove cross body strap before washing but there's no way to do this unless I undo all the stitching which would ruin the bag.
I'll be ordering more.
Reply from The Foldie 2026-08-04
Hi Mrs D,
Thank you so much for your lovely review! I'm so happy to hear that you're pleased with your Foldie and that it's the perfect lightweight bag for you.
Regarding the shoulder strap, it can be removed by unclipping the swivel hooks from the side loops on the bag—there's no need to undo any stitching. I hope that helps! 😊
Thank you for your support, and I look forward to your next order!
Jana
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Ana W · 49 reviews · Experienced 2026-07-20 ·
★★★★★
Brilliant bags - great size and storage
Brilliant bags! Bought two sling bags and two of the big shoulder / beach bags. So great for travelling! So practical, they both takes loads of things and have great storage. Love all the compartments and zipped sections. The sling bag is the perfect size for a day out and love how secure it is with its anti pickpocketing feature. The big bags are fabulous size and I love the expanding pocket at the bottom. Stylish and fab colours. So pleased with the purchase! And have now bought two more for my teenager and my mum.
Reply from The Foldie 2026-08-04
Hi Ana,
Thank you so much for your wonderful review! I'm so happy to hear that you're loving your Sling Bags and Travel Bags and that they've been so useful for your travels.
Thank you for your continued support and for sharing The Foldie with your family. It truly means a lot! 😊
Jana
S
Susan White · 1 review · Experienced 2026-07-18 ·
★★★★★
Best in this Class
I have many, many"carry-on, personal items" in my luggage room. Too many. I just purchased a FOLDIE bag and it is the best in class. Very spacious, lightweight, expandable, and easily stores flat. The materials are really high-end; the shoulder strap really does the job intended. The bag does not sway off the shoulder. It stays put. I have two and plan to gift at least 3 more to my travel buddies. Best on the market and reasonably priced as well.
Reply from The Foldie 2026-08-04
Hi Susan,
Thank you so much for your fantastic review! I'm so happy to hear that your Foldie stands out as your favorite travel bag and that you're enjoying its spacious design, quality, and comfort.
It’s wonderful to hear you're planning to gift more to your travel buddies. Thank you for your support and for choosing The Foldie! 😊
Jana
I am disappointed in the foodie, it is stiff and unwieldy. The strap is so uncomfortable to wear. I shan’t be using the bag.
Reply from The Foldie 2026-08-04
Hi Maria,
I'm sorry to hear that the Foldie didn't meet your expectations. I understand your disappointment, especially if you found it uncomfortable to use.
I'd like to learn a little more about your experience, so I'll reach out to you by email to see if there's anything I can do to help. Thank you for taking the time to share your feedback.
Jana
I have ordered from The Foldie company before, and I'm not disapointed. You can rely on the quality of their products, lots of space inside their bags, plus safety features on the outside as well.
It includes a variety of compartments to store bathroom items bottles and jars etc. Very pleased with my toilet bag and shoulder bag.
Reply from The Foldie 2026-08-04
Hi,
Thank you so much for your wonderful review! I'm so happy to hear that you're enjoying your Toiletry Bag and Travel Bag and that you're pleased with their quality, storage, and security features.
Thank you for your continued support and for choosing The Foldie! 😊
Jana
Hi Kathryn,
Thank you for your review! I'm glad to hear everything was good overall.
We’re sorry that the beige bag was unavailable, and we appreciate your understanding. Thank you for your support and for choosing The Foldie! 😊
Jana
An excellent product, as described, extremely useful.
Reply from The Foldie 2026-08-04
Hi Bronwyn,
Thank you so much for your wonderful review! I'm so happy to hear that you’re enjoying your Foldie and finding it useful.
Thank you for your support and for choosing The Foldie! 😊
Jana
J
JLW · 2 reviews · Experienced 2026-07-04 ·
★★★★★
I got a Foldie as a Christmas gift and…
I got a Foldie as a Christmas gift and I love it! I use it as my carry on bag for airplane travel and then I use it as a beach bag in the same trip. Such a versatile piece!!
Reply from The Foldie 2026-08-04
Hi,
Thank you so much for your wonderful review! I'm so happy to hear that you're loving your Foldie and how versatile it is for both travel and everyday use.
Thank you for sharing your experience and for choosing The Foldie! 😊
Jana
