The Foldie (the-foldie.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
I really love the bag. I can usually get everything I need for a 3 day trip in it. I’ve been using mine for 2 1/2 years with no issues. The shoulder carry strap was flimsy and uncomfortable so I bought a new one from Amazon. Ingenious design.
The bags are good but beware if you do need to return as the goods have to be posted to the USA and the customer has to pick up the very hefty cost
i entered wrong email address when i ordered, contacted their customer service and they corrected it for me! I then realised i didnt apply the right offer of buy one get one free, so reached out again so they could cancel my order and let me re-order with the correct promo code! im sure i was their most annoying customer of a week haha. Very helpful team, got my 2 bags and very happy with them :)
7 travel bags, and 2 crossbodies,so far. Chic, Trendy, Fashionable, and super practical Beautiful colors.I have given them out as gifts. Love them.
Hi, Thank you so much for your lovely review! We’re thrilled to hear how much you’re enjoying your Foldies and that they’ve become part of your travels and gifts! We really appreciate your support and hope they continue to serve you well on many adventures. Jana
We were kept up to date with delivery details. Very good service
Hi Julie, Thank you for your lovely review! We’re so glad to hear you had a smooth delivery experience and received the updates you needed. We really appreciate your support! Jana
You have still not provided an adequate link for me to able to track the delivery of my order - despite my request. Good customer service is paramount to customer satisfaction, and I am in no way satisfied. I will be posting on Trust Pilot.
Hi June, I’m sorry to hear about your experience and the frustration caused by not having the tracking information you needed. I’ll be reaching out to you directly so we can look into your order and help get this resolved as quickly as possible. Thank you for giving us the opportunity to assist. Jana
I've ordered from The Foldie a few times now. I bought the Travel Bag when it was on 2 for 1 offer for me and my husband. We've both used them for UK travel and as cabin baggage, they are very useful, and take quite a lot. I've also bought a couple of Sling bags, great for holidays but also for day to day use at home. Everything is very good quality. They can take a few days to arrive as they are coming from overseas, but are well worth the wait. Communication is very good from start to finish so you know that they are on their way.
Hi Claire, Thank you so much for your lovely review and for being a loyal Foldie customer! We’re so happy to hear that you and your husband are enjoying your Travel Bags and Sling Bags for both travel and everyday use. We truly appreciate your support and kind words about our products and service. Thanks again for choosing The Foldie! 😊 Jana
Love the Foldie bag but the offer said buy one get one free every time I tried I was charged for two so not as happy as I could be
Hi Julie, Thank you for sharing your feedback. We’re glad to hear you love your Foldie, but we’re sorry for the confusion around the offer. We’ve looked into your order and reached out to you directly to help resolve this. We appreciate the opportunity to make things right. Thank you for your support. Jana
I love the crossbody and travel bags. These items hold what I need them too. The colors are beautiful. The anit-theft on the crossbody makes it even better.
Hi Shannon, Thank you so much for your lovely review! I’m so happy to hear that you’re enjoying your Crossbody and Travel Bags, and that you love the colors and features. Thank you for your support and for choosing The Foldie! 😊 Jana
Excellent product, bought several times, and great customer service.
Hi Joan, Thank you so much for your lovely review and continued support! I’m so happy to hear that you’ve purchased from us several times and that you’ve had a great experience with our products and service. Thank you for choosing The Foldie! 😊 Jana
Well designed bag. Comfortable to wear. Not quite as large as I'd hoped, but have found a soft spectacle case and can now fit them and a purse and phone in - just! Gave the free one to a friend who is delighted with it .
Hi Mrs Yvonne, Thank you for your feedback! I’m happy to hear that you’re enjoying your Foldie and that you’ve found a way to fit your essentials inside. It’s also lovely to hear that your friend is enjoying the second bag too! Thank you for your support and for choosing The Foldie. 😊 Jana
The Foldie genderis a great bag. It holds more than you think and looks great. I have two . The best part it folds into such a great flat bag which takes up zero space on a vacation. It is also a great beach bag that cleans easily. Great product!
Hi, Thank you so much for your wonderful review! I’m so happy to hear that you’re loving your Foldies and that the space-saving design has been useful for your travels and beach days. Thank you for your support and for choosing The Foldie! 😊 Jana
Terrible experience! My bag has been delayed and there has been zero communication from the company. I have attempted to contact them via their support email and received no reply except AI. When I have followed to prompts to speak to the support team after the initial AI reply I have not heard back. I have tried to contact via email, Instagram and FB and no one has replied. The bag will not arrive in time for use and even though it has been over the 5-8 days specified for delivery time. DO NOT BUY FROM THIS COMPANY.
Hi Brenna, I’m sorry to hear about your experience and the frustration caused by the delay with your order. I completely understand how stressful it must have been with your upcoming travel plans. I can see that your order was being monitored by our team and that we provided updates once we were able to confirm the latest tracking information. While your parcel was still moving through the courier network, I’m sorry that the delay and response time caused additional stress. Thank you for your patience and for sharing your feedback — we’ll continue working to improve our communication and delivery experience. Jana
Purchased one for myself and realized how much it holds. Then got one for myself friend when they traveled with us to Alaska. Great for on the plane. Mines traveled to Alaska, Hawaii,Route 66, Iceland, Cape Cod and numerous cruises. Also bought blue and pink ones for myself grandkids!
Hi Sandy, Thank you so much for your amazing review! I’m so happy to hear how much you’ve enjoyed your Foldie and that it has joined you on so many incredible trips, from Alaska to Iceland and beyond. It’s wonderful to hear that you’ve shared the Foldie with your friend and grandkids too. Thank you for your support and for choosing The Foldie! 😊 Jana
Nothing is wrong with your product. I have not had an opportunity to use it therefore I can not rate it. I look forward to using it on my upcoming cruise.Please ask me again in a month.
Hi Jane, Thank you for your feedback. I’m glad to hear there is nothing wrong with your Foldie, and I hope it will be a great companion on your upcoming cruise! We’d love to hear your thoughts once you’ve had the chance to use it. Thank you for choosing The Foldie, and we wish you safe and happy travels. 😊 Jana
Great product and delivery! My daughters and wife have Foldie bags! Time I joined the club, resolved my issue of carrying phone, wallet and keys in various pockets! Game changer for men! P.S. I got the BOGOF deal, so unlike my girls I can change colours!
Hi Mr Derek, Thank you so much for your fantastic review! I’m so happy to hear that you’ve joined the Foldie family and that your bag has made carrying your everyday essentials so much easier. It’s wonderful to hear that your wife and daughters already love their Foldies too. Thank you for your support, and enjoy your new colors! 😊 Jana
Great offer of buy one get one free, received today which was pretty fast, I absolutely love these carry on holdall bags. Great quality bags which will hold lots of stuff. Highly recommend The Foldie Bag, fantastic quality, great price and super fast delivery.
Hi Helen, Thank you so much for your fantastic review! I’m so happy to hear that you’re loving your Foldie Travel Bags and that you’re impressed with the quality, space, and delivery. We truly appreciate your support and recommendation. Thank you for choosing The Foldie, and we hope your bags make many great journeys with you! 😊 Jana
I had bought the foldie travel bag for myself and 3 for each of my daughter's. They all loved them. I took my foldie on a trip and my husband asked where I got my bag. I told him so he wanted one. So I ordered him one yesterday when we got home from our trip. He watched me fold it up and he was impressed. He can't wait to get his now which he'll use in September for our next trip. Thank you 😊
Hi Bonnie, Thank you so much for your lovely review! I’m so happy to hear that you and your daughters are enjoying your Foldies, and that your husband will be joining the Foldie family too. We hope his new bag is perfect for your upcoming trip in September. Thank you for your support and for choosing The Foldie! 😊 Jana
The bag is good, but the company itself is terrible to deal with when it comes to issues with shipping. The 1st time I ordered from them , the driver took it to the wrong house. I saw it in the pictures . I had no idea where the house was. I contacted them for help and they could do nothing because item was delivered. I had to walk around the streets to match up the front of the house that was in the pictures. I finally found the house hours later. 2nd time I ordered, my tracking number wasn’t working. Kept coming up saying try again later. I kept trying for over 1 week and still not working. I contacted them and they told me they checked on there end and it had been past onto my local driver and should arrive soon. I asked if I could have a tracking number that worked, and all I got back from them was an email saying “ like I said before, it has been past onto a local driver and will arrive soon.” 1 week after that email and I’m still waiting. TERRIBLE CUSTOMER SERVICE
Hi Mel, Thank you for sharing your feedback. I’m glad to hear that you’re happy with the Foldie bag itself, but I’m sorry that your delivery experiences have been frustrating. I understand how disappointing it is when tracking updates are delayed or when a parcel doesn’t move as expected. In both cases, our team assisted with tracking updates and followed up with the courier to help locate and progress your deliveries. We truly appreciate your patience and your feedback, as it helps us improve both our service and the delivery experience. Jana
I received wrong colour bag so asked for return label,was told to send photo of bag then refund would get sorted ,i sent photos and havent heard anything since ,i have sent about 10 emails and have got no replies,i need my refund ,i have never experienced this customer service elsewere I sent photo as requested on 22nd july and numerous emails after that with no response ,are you now saying you didnt receive those either,very strange
Hi Caroline, I’m sorry to hear about your experience and the frustration this has caused. I’ve looked into your case and I can see that we requested a photo of the item received, but it appears we didn’t receive the images on our side. I’ll follow up with you directly via email so we can get this resolved as quickly as possible. Thank you for bringing this to our attention, and I’m sorry again for the inconvenience. Jana
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