The Ayurveda Experience (US/Canada)

Namaste Kathleen Thank you so much for your wonderful feedback! We are thrilled to hear that you love our products and have seen such positive results. Your satisfaction is our top priority, and it’s incredibly rewarding to know that our skincare products have made a difference for you. We have taken your feedback and shared it with the team in question as well. Your support and loyalty mean the world to us, and we are excited to have you as a lifelong customer! If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thank you for being a valued member of our community!

Namaste Paige Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We want to sincerely apologize that the neck cream did not meet your expectations in terms of size and scent. The sample-sized jar is the same standard size for all customers, and while we understand it may feel smaller than expected, it is filled according to the product’s intended volume. Regarding the fragrance, we completely understand your concern — scent is very personal and can be experienced differently by each individual, especially for those who are sensitive to strong aromas. We’re glad we were able to process your refund immediately, and we truly appreciate you taking the time to share your experience here. Your feedback is valuable, and we will use it to improve how we communicate product sizing and scent expectations more clearly, so customers can make a more informed choice. We’re sorry again for the disappointment, and we’ll do better moving forward.

Namaste Lucia Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment this caused. To clarify, the products with a nearer expiry date were part of our clearance sale, and this is mentioned on the specific clearance sale links. During your call, our support team also did their best to assist you, walk you through the information, and guide you to the correct links so everything was clear. That said, we understand your concern, especially since you placed a larger order than usual, and we regret that the information did not feel clear at the time of purchase. Please accept our sincere apologies for any confusion and for how the interaction may have come across. Hope this helps

We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially when the gift was intended for a special occasion. After reviewing our records, we can confirm that the gift card was sent to the email address provided at the time of purchase, and our team has shared again to your register email address. Occasionally, gift card emails may land in spam or promotions folders, so we kindly recommend checking there as well. If you’re still unable to locate the gift card or our responses, please don’t hesitate to reach out to us again, and we’ll be more than happy to assist further to ensure this is resolved for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to clarify.

Thank you for taking the time to share your positive experience. We truly appreciate your feedback and look forward to serving you again.

Thank you so much for your kind feedback! We’re truly glad you had a positive experience, and your support means a lot to us. 💛

Thank you for the lovely response! 😊 We’re so happy to know you enjoyed your experience and hope to see you again soon.

Namaste Thank you for reaching out to us! To better assist you, could you please provide us with your order details? This will help us understand your situation more clearly and ensure that we can resolve any issues you may be experiencing. You can share your order number, the items you purchased, or any specific concerns you have. We appreciate your cooperation and look forward to assisting you further. Please feel free to respond here or reach out to us directly at [email protected] Thank you for choosing The Ayurveda Experience!

We sincerely apologize for the inconvenience caused. We’ve shared the latest tracking update with you and hope this information is helpful.

We sincerely apologize for the inconvenience caused. Could you please share more details with us via email so we can assist you promptly? You can reach us at [email protected]

Namaste Kasia, Thank you for your patience as we addressed your concerns. After checking with our warehouse, we regret to inform you that the newest batch of products is currently not ready to be sent out. We understand this situation is not ideal, especially with the expiration dates approaching. To ensure your satisfaction and to avoid the hassle of returning the products, we have processed a full refund for your entire order. We believe this is the best course of action, especially since there are only about six weeks until the expiration date. We encourage you to make the most of the products during this time, as they are still safe and effective to use. Your satisfaction is our top priority, and we want to make sure you have a positive experience with us. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and value your feedback. Thank you for choosing The Ayurveda Experience.

Namaste! Deborah, Thank you for reaching out and sharing your experience with the Balaayah Black Gram Booster oil. We genuinely value your feedback, and were sorry to hear that the product has not met your expectations. As you may know, Ayurveda-based products often require consistency and time to show visible results. While many customers notice improvements over time, we understand that individual experiences can vary significantly depending on skin type and other factors. We want to ensure you are completely satisfied with your purchase. That's why all of our products are covered by a 30-day money-back guarantee. If you feel that the product is not suitable for you, we encourage you to take advantage of this policy. To initiate a return, please reply to the email you received from our customer support team, and we will be more than happy to assist you further. Your satisfaction is our priority, and we want to make this process as smooth as possible for you. Thank you for giving our product a try, and we hope to resolve this matter to your satisfaction. Best regards, The Ayurveda Experience

Namaste, We’re sorry to hear that you feel this way. We’d like to clarify that we offer a wide variety of products across different price ranges to suit different needs and preferences. While we do share product recommendations based on individual requirements, we never pressure or compel our prospective customers to make a purchase under any circumstance. Our goal has always been to provide genuine guidance rooted in Ayurvedic principles, so that each customer can make an informed decision that feels right for them. Warm regards, The Ayurveda Experience Team

Namaste! Susan, Greetings from The Ayurveda Experience! Susan, we’re truly sorry to hear about your experience. This must have been very upsetting, and we completely understand your concern. Your safety and satisfaction mean the world to us, and we never want any of our customers to feel uneasy about a product. Our customer service team has already reached out to you personally to look into this and ensure you receive the right support and resolution. Please rest assured that we’re taking your feedback very seriously and will do everything we can to make this right for you. Regards, The Ayurveda Experience

Namaste, and thank you for sharing your feedback. We sincerely apologize for the delay in receiving your product and for the difficulty you faced with our chatbot — we completely understand how important it is to connect with a real person when you need help. Upon reviewing your case, we see that our team reached out to you via WhatsApp on September 9th and provided an update regarding your order. Since the original shipment was unfortunately cancelled at the carrier’s end, our agent sought your permission to reship the product. Once you kindly confirmed, the reshipment was promptly arranged, and the delivery timeline was shared with you. We truly value your patience and understanding, and we’re committed to ensuring your order reaches you smoothly this time. If you need any further assistance, please don’t hesitate to reach out — we’re here for you.

Namaste Julie. We are truly sorry for the delay and the worry this has caused you. This is not the experience we want for our customers. Our team has already responded to your email with the details of your order, and we are closely monitoring it to make sure it reaches you as soon as possible. Please rest assured that we are here to assist you until everything is fully resolved. We thank you for your time and patience- The Ayurveda Experience

Namaste Meade Thank you for your valuable feedback. It helps us do better and make each experience better than the last for you. Take care!

Thank you for sharing your experience with us. We’re glad to hear that your order arrived on time and that you appreciated the packaging. We also understand your concern about the aroma of the Cerabuild Face & Neck Cream. Fragrance can be very personal, which is exactly why we have our 30-day money-back guarantee in place—to ensure you can exchange or request a refund if a product doesn’t meet your expectations. We’re pleased that you reached out to our team via email and gave us the opportunity to resolve your query. We hope the replacement products bring you the results you were looking for. Lastly, your feedback about the difficulty in contacting us has been shared with the relevant team. We’re actively working to make sure every customer has a smooth and seamless experience—not only when ordering, but also afterward, right up until you feel fully satisfied with your results or resolution.

Namaste Nicole, Thank you for sharing your feedback with us. Feedback like yours helps us improve our services and also clarify important details for our customers. Regarding your concern about duties and fees: we want to reassure you that our customers are never charged extra for duties. The price you see on the final checkout page is exactly what you pay—nothing more. Even with tariff changes, we’ve ensured that our customers enjoy the same prices, whether orders are shipped within the USA or to Canada. In your case, since your order was being delivered within the USA, tariffs would not have applied at all. Still, as you noted in your email, our customer service team canceled your order and issued a full refund as requested. We completely understand wanting peace of mind, and we hope the quick resolution met your expectations. We’d love to welcome you back in the future, with full confidence that your orders will not be impacted by tariffs or hidden fees. Our commitment is to provide transparent pricing and a smooth shopping experience every time. Regards, The Ayurveda Experience

Namaste Judith Please note that your replacement package has been shipped and should reach you soon The delay happened due to a carrier partner delay, and we sincerely apologize for the same. Hope this clarifies and helps