theflowershop.ae (theflowershop.ae) has a 4.8 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently express deep satisfaction with the truly endless choices available for birthdays, anniversaries, and various other memorable life occasions. Buyers consistently praise the incredible freshness, immaculate presentation, and stunning visual appeal of the beautiful flower bouquets and delicious custom cakes. Shoppers find the online ordering process wonderfully smooth and appreciate the highly dependable delivery service ensuring gifts always arrive right on schedule. However, some people mentioned occasional delivery delays brought on by high order volumes or unexpected severe weather, alongside minor communication gaps regarding missing updates.
Auto-generated from all reviews of this business. For reference only.We received the flower in the time frame spected and exactly how I requested.
Hello Joaquin, Thank you for your lovely feedback! We're glad to hear that Flowershop.ae delivered the flowers on time and exactly as you requested. Your satisfaction means a lot to us! Ayse Customer Loyalty Team
Hello Ziad, Thank you for your kind feedback! We're delighted to hear you were happy with the quality and service from Flowershop.ae. We truly appreciate your support! Ayse Customer Loyalty Team
Hello Stef, Thank you for your feedback! We're thrilled to hear that Flowershop.ae provided quick and perfect service. We truly appreciate your support! Ayse Customer Loyalty Team
The one assisted me in the chat was very helpful. Service was quick and good customer service
Hello Argelyn, Thank you for your kind feedback! We're glad to hear our chat support was helpful and that you enjoyed the quick service from Flowershop.ae. Your satisfaction is very important to us! Ayse Customer Loyalty Team
Hello Hassan, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the excellent service and quality flowers from Flowershop.ae. Your support means a lot to us! Ayse Customer Loyalty Team
Hello Chengyu, Thank you for your feedback. We're sorry that the flowers didn’t match the pictures this time. At Flowershop.ae, we’re committed to improving and will make sure your next experience is closer to what you expect. Ayse Customer Loyalty Team Ayse Customer Loyalty Team
Thank you for you service and response, Excellent work
Hello Ramadan, Thank you for your kind feedback! We're delighted to hear that you enjoyed the service and quick response from Flowershop.ae. Your support means a lot to us! Ayse Customer Loyalty Team
Always great choice, great service and great products. I've used theflowershop for various occasions for the last five years, highly recommend.
Hello Sue, Thank you so much for your wonderful feedback! We're thrilled to hear that Flowershop.ae has been your go-to for the past five years and that you continue to enjoy our choices, service, and products. Your recommendation means the world to us! Ayse Customer Loyalty Team
Great customer service and support
Hello Ahmad, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the taste and had a great experience with our customer service and support at Flowershop.ae. We truly appreciate your support and look forward to serving you again. Ayse Customer Loyalty Team
Hello Ghalia, Thank you for your lovely feedback! We're so happy to hear you found the arrangement elegant, nice, and beautiful. Your kind words mean a lot to us at Flowershop.ae, and we look forward to serving you again soon. Ayse Customer Loyalty Team
Hello Tracy, Thank you for your wonderful feedback! We're thrilled to hear that Flowershop.ae continues to meet your expectations. Your support means so much to us, and we look forward to delighting you again soon. Ayse Customer Loyalty Team
Always been at good service which is highly appreciated. Sometimes flowers a bit overpriced but made up by good customer service
Hello Kevin, Thank you for your honest and thoughtful feedback. We truly appreciate your continued support and are glad to hear that our service has consistently met your expectations. At Flowershop.ae, we always strive to provide both beautiful arrangements and excellent customer care, and your comments mean a lot to us. Ayse Customer Loyalty Team
Hello Oluwole, Thank you so much for the amazing 5-star feedback! We’re truly happy to know you had a great experience with Flowershop.ae. Your support means a lot to us, and we look forward to serving you again soon. Ayse Customer Loyalty Team
Easy ordering and delivery on time with beautiful flowers
Hello OZGUR, Thank you for your lovely feedback! We're so happy to hear that you found ordering easy and that your flowers were delivered on time. At Flowershop.ae, we always aim to make every experience smooth and beautiful for our customers. Ayse Customer Loyalty Team
Have used flowershop twice now and been impressed not only with the quality of the flowers delivered but also the communications from them. Much better than UAEFlowers
Hello D Speer, Thank you so much for your kind words and for choosing Flowershop.ae again! We're truly happy to hear that you've been impressed with both the quality of our flowers and our communication. Your continued trust means a lot to us, and we’ll always do our best to keep delivering the same great experience every time. Ayse Customer Loyalty Team
I was expecting for the flower arrangement to be much bigger.
Hi Reza, Thank you for your feedback. I’m truly sorry to hear that the flower arrangement did not meet your expectations in terms of size. We always strive to create arrangements that delight our customers, and I regret that this one fell short for you. An email outlining our proposed resolution has been sent, and we sincerely hope it helps improve your experience with us. We look forward to the opportunity to create something beautiful for you again and to serve you better next time. Ayse Customer Loyalty Team
Everything went so well with our purchase from your company . As the sender ( from a different country ) we were very pleased and our daughter who received the BEAUTIFUL roses loved them . The flowers were delivered at the time specified and were exactly as pictured on your website . We will definitively use your shop in the future ! Thank you !
Hello, Thank you so much for your lovely feedback! We’re truly happy to hear that everything went smoothly with your order from abroad and that your daughter loved the beautiful hatbox roses from Flowershop.ae. It means a lot to us that the flowers arrived on time and exactly as pictured. We’re so grateful for your trust and can’t wait to help you surprise your loved ones again in the future! Ayse Customer Loyalty Team
Very good..
Hello Adel, Thank you for your feedback! We’re glad to hear you’re happy with the quality of our flowers from Flowershop.ae. Your support means a lot to us! We truly appreciate your support and look forward to serving you again soon! Ayse Customer Loyalty Team
Hello Raicho, Thank you so much for your kind words! We’re delighted to hear you were happy with the prompt delivery from Flowershop.ae. Making sure your gifts arrive right on time is always our priority. We truly appreciate your support and look forward to serving you again soon! Ayse Customer Loyalty Team
Absolutely terrible experience. Paid for flowers to arrive and they simply said due to high orders it will Not arrive on time but will veritably arrive during the day. Waited all day. They didn’t answer the phone or provide any updates. After calling them Multiple times they sent a WhatsApp message to say due to high volume it will not come today and I can accept a refund or it will come tomorrow. What a joke. Absolute garbage service. Will never use
Hi Kyle, We completely understand how frustrating it must have been to face delays with your order. After reviewing the details you provided, it appears that this order (#DFS4453) was not placed through Flowershop.ae. To get this resolved promptly, we recommend checking your email for the order confirmation and reaching out directly to the shop where the order was placed, as they will be able to assist you further. If your review was mistakenly posted for our service, we would be very grateful if you could update or remove it on TrustPilot to reflect the correct shop. This helps us maintain accurate feedback for our customers while ensuring you receive the proper support. We truly appreciate your understanding and hope your issue is resolved quickly. For any further assistance, please call us on +971-4-252-6555 or chat with us online and we'd be happy to help. Ayse Customer Loyalty Team
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