exceptional customer service
Unfortunately in transport one of my bottles was broken I reached out with a couple pictures explain the circumstance and in less than 24 hours there was a refund exceptional exceptional service thank you so much
About The Glow Fairy
Data updated- Website
- theglowfairy.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 0% (0/29)
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About this business
Remove your wrinkles, fine lines, and just keep glowing! Receive the magical gift from The Glow Fairy and magically you'll reverse the clock on your skin!
Written by the business, not verified by us.Is The Glow Fairy legit?
The Glow Fairy (theglowfairy.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Quick response and delivery
Great experience overall
Great experience overall, great product and customer service
I had an issue with the shipping…
I had an issue with the shipping address that was solved very quickly. I was contacted by a very kind person who right away helped me. Happy to know this company actually cares about their costumers!
Lauryn was awesome
Lauryn was awesome! I had issued with emails regarding my shipping info and she sent me a different link that gave me the correct info! Very polite & friendly!
Customer service
Customer service. Excellent. My parcel was shipped on time but didn't arrive. I mailed the company and within few hours they responded back and even replaced my lost order. Thank you Lauren for the professional kind service.
Customer service is incredible
Customer service is incredible! Responses are quick and they left me a satisfied customer!
Loving it so far
The serum itself is great as a moisturizer, i think it rubs in well and leaves my skin feeling smooth. It makes my skin look more youthful with a slight sheen. I cant speak for anti cellulite benefits yet, i’m only a week in. I think it might be making a difference but need more time to tell for sure. I had an issue with my order packaging, one of the bottles came damaged. Customer service was super responsive (within a business day) and satisfactorily remedied my problem quickly.
Customer service representative Lauryn…
Customer service representative Lauryn is on point she helped me with my issue and I couldn’t be happier. If only all customer service representatives could be like Lauryn. :) I enjoy the products from The Glow Fairy :)
Run!
Run!! Do not purchase this product!! I’m on bottle #4 and on month 3 of use. Applied and used exactly as instructed and have yet to see any results of any kind. Unfortunately, another bogus company! I also had used 2 of the glow sticks and not only do those not last more than 2 weeks, they also do nothing. DO NOT WASTE YOUR MONEY!!!
Excellent company!
More wonderful customer service from glow fairy! My parcel was lost in the mail and they immediately checked into it, responded back and shipped me a whole new order free of charge! If only all companies could have customer service like glow fairy ❤️
Great Customer Service
I recently ordered the cellulite cream but received a different item in my order. I contacted customer support to inform them that the wrong item was received. Customer support responded quickly and immediately placed a new order for me to receive the cellulite cream. The entire exchange was hassle free. They also gave me a coupon for 60% off my next purchase. The customer service was excellent and made we look forward to ordering from Glow Fairy
Great customer support
Thanks to the amazing and immediate response of Lauryn, my issue of some missing items was sorted in no time at all!!!
There was a problem with my order but…
There was a problem with my order but Lauryn handled it within minutes. Great customer service. Efficient and friendly. Great product as well.
My order came in yesterday with the Glow Wand crushed.
My order came in yesterday with the Glow Wand crushed and broken. I was so disappointed! I contacted the customer service department, sent them a photo and within minutes Lauren got back to me! I mean who does that in this day and age! Amazing! She said she would send another right away free of charge. Great customer service! Thanks, Sonia B
Customer Service😊
Customer Service😊 I had received my order and realized it was short 2 products. I emailed customer service and they promptly replied and corrected the order. Not only did they send out my products but gave me a nice coupon! Love their products and their service❤️
Lauryn's response to correcting my very…
Lauryn's response to correcting my very first order was impressive! I made a mistake and within a few hours, received an e-mail with an up-dated (corrected) order. If the product is as good as the customer service, I will be thrilled.
I love the Glow Fairy Body Wand
I love the Glow Fairy Body Wand. This was my third time ordering and only received a partial shipment. Customer Service was great and resolved it within a matter of days.
My order was lost during shipment
My order was lost during shipment. Lauryn did an excellent job in responding to my concerns and replacing the shipment. I definitely will order from glow fairy again due to their customer service.
The product is awesome and the customer…
The product is awesome and the customer service is perfect!!! Great company!
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