The Hookah Lab (thehookahlab.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Delivery was quick. And everything we came in nicely.
Thank you for your feedback! 😊 We're glad to hear your delivery was quick and everything arrived in great condition. We truly appreciate your support and look forward to serving you again!
Great collection. Fair prices and fast shipping.
Thank you so much for the kind feedback! We’re really glad you’re enjoying our collection, pricing, and fast shipping—that means a lot to us. If you ever need help finding anything or have questions, we’re always here for you. Appreciate your support!
Fast delivery and many things to choose from .
Thank you so much for your kind words! 😊 We’re really glad to hear you enjoyed the fast delivery and the variety of options available—that’s exactly the experience we aim to provide. If you ever need help choosing or have any questions, we’re always here for you. Appreciate your support!
Great variety Of Flavors to choose from Order came in a timely manner and great prices what more can you ask for Thank you
Thank you so much for the amazing feedback! 😊 We’re really glad you enjoyed the variety, pricing, and timely delivery. We truly appreciate your support and look forward to serving you again soon! 🔥
I've been smoking hookah for a few years and choose to come here sure because y'all have more variety of options and actually carry vanilla flavored hookah(which is my favorite)
Thank you for your feedback! 😊 We really appreciate you choosing us and are glad to hear you’re enjoying the variety we offer—especially the vanilla flavors! 🙌 It means a lot to have your support, and we look forward to keeping your favorites in stock for you!
I have a good experience with this company even when missing package for a couple days, but the customer service helped me quick and I get my my package and the product. It’s very very good.
Thank you so much for your kind words! 😊 We’re really glad to hear you had a positive experience, even with the temporary delay. It’s great to know our customer service team was able to assist you quickly and get your package to you. We truly appreciate your support and are happy you’re enjoying the product!
It was a beautiful taste and smell. It was natural. Conserving. I have to find time for it. I do like it and do want to enjoy it. I add water.
Thank you so much for your thoughtful feedback! 😊 We’re glad to hear you enjoyed the natural taste and aroma—it means a lot to us. It sounds like a really nice, relaxing experience, especially taking the time to enjoy it your way. We appreciate you sharing this and hope you continue to enjoy it whenever you find the time! 🙌
My deliveries always come quickly and packaged so carefully! My go-to products are always in stock.
Thank you so much for your kind words! 😊 We're really glad to hear your deliveries arrive quickly and safely, and that your favorite products are always in stock. We truly appreciate your continued support and look forward to serving you again! 🙌
Easy ordering, lots of availability, and quick shipment.
Thank you for your feedback! 😊 We're glad to hear you had an easy ordering experience, found what you needed, and received your shipment quickly. We truly appreciate your support and look forward to serving you again soon!
Delivered early, packaged great, high quality shisha.
Thank you for the great feedback! 😊 We're glad to hear your order arrived early, was well-packaged, and met your expectations for quality. We truly appreciate your support and look forward to serving you again!
I really love the flavors they are so smooth
Thank you for your kind feedback! 😊 We're really glad to hear that you're enjoying the flavors and that they’re smooth. We truly appreciate your support and look forward to serving you again soon!
amazing quality, great packaging, fast shipping. after use i understand the price 👍🏼 new loyal customer
Thank you for your feedback! 😊 We're glad to hear your flavors arrived on time and that you’re enjoying the freshness. We truly appreciate the recommendation and look forward to serving you again soon!
Received the flavors in time. Fresh flavors. Definitely recommend
Thank you for your feedback! 😊 We're happy to hear that your flavors arrived on time and that they were fresh. We truly appreciate the recommendation and look forward to serving you again soon!
The only reason why it’s not a 5 because they don’t have any thing more than 250g
Thank you for your feedback! 😊 We're glad to hear you had a positive experience with us. We understand your concern about the size options and appreciate you sharing that with us. Your input helps us improve, and we’ll definitely keep this in mind as we review our product offerings. We hope to serve you again soon!
Experience was good. I just need to get tracking information a little bit quicker that what I have been receiving. It’s been taking about 2 days to receive it.
Thank you for your feedback! 😊 We're glad to hear that your overall experience was good. We appreciate you pointing out the delay with the tracking information as well. We'll certainly take this into consideration and work on improving how quickly tracking details are sent out. Thank you for your support, and we look forward to serving you again!
The Hookah lab always delivers in a timely manner, and their products are always high-quality !
Thank you so much for the kind feedback! We’re happy to hear you’re always satisfied with our delivery and product quality. We truly appreciate your support!
I always enjoy all my products and love your quick shipping and delivery.
Thank you so much! We’re really happy to hear you enjoy the products and our quick shipping. We truly appreciate your support!
Thank you very much! We really appreciate your kind words and support. Enjoy, and we’re always here if you need anything.
Even though on the shop app it said it was cancelled it still arrived
Thank you for letting us know. Sometimes the Shop app status can lag or update incorrectly, but we’re glad to hear the package still arrived. If you have any questions or need help with the order, please feel free to reach out.
Great selection, one of the few online retailers that sells certain shisha tobacco and products at good prices. The shipping is fast and quick, even considering the winter season in the upper Midwest. However, the selection and stock availability is a problem. I have to order twice as much as I would normally if a product was in stock. I might not be able to order at times due to restocking issues.
Thank you for taking the time to share your detailed feedback. We’re glad you enjoy our selection, pricing, and fast shipping, even during winter conditions. We also appreciate your honesty regarding stock availability—restocking challenges can happen due to high demand and supplier timing, and we’re actively working to improve this. Your feedback helps us do better, and we truly appreciate your support.
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