👍👍👍🫡
Very good quality….the ICON HOOKAH! And good service.👍
Reply from The Hookah Lab2026-02-03
Thank you so much! We’re really glad you’re happy with the ICON HOOKAH and our service. Enjoy it, and we truly appreciate your support!
About The Hookah Lab
Data updated- Website
- thehookahlab.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 67% (4/6)
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Is The Hookah Lab legit?
The Hookah Lab (thehookahlab.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Fantastic
Fantastic! Beautiful hookah. Very solid construction, high quality. My husband was thrilled.
Reply from The Hookah Lab2026-01-16
Thank you for the wonderful feedback! We’re so glad to hear your husband loved it and that the quality and craftsmanship impressed you. Enjoy the new hookah!
Amazing Service
We enjoy using The Lab due to the hight selection, prices and AMAZING Customer service and quick shipping.
Reply from The Hookah Lab2026-01-08
Thank you so much for the kind words! We’re thrilled to hear you enjoy our selection, pricing, and amazing customer service. We truly appreciate your support!
Missing item and slow resolution
I placed an order with The Hookah Lab and one of the items was missing when the package arrived. While I did reach out to customer service, the resolution process has been slower than expected and required multiple follow-ups. Mistakes can happen, but clearer communication, faster response times, and better order checks before shipping would go a long way. I hope they improve their quality control and customer support moving forward.
Reply from The Hookah Lab2026-01-08
Thank you for your feedback, and we’re sorry for the inconvenience caused by the missing item and the delay in resolution. We appreciate your patience and will use this to improve our quality control and customer support moving forward.
I have an order 28/11/25 I have no news…
I have an order 28/11/25 I have no news where is my order? is this the longest time the order take the number and this is what I rate you as one
Reply from The Hookah Lab2026-01-08
We’re very sorry for the delay and understand your frustration. We know how upsetting it is not to have updates on your order. Please rest assured that your order is still in transit, and international shipments can sometimes take longer than expected due to carrier and customs processing. We appreciate your patience and are continuing to monitor the status.
Wonderful service
Was delivered in a timely matter even with bad weather conditions
Reply from The Hookah Lab2026-01-01
Thank you so much for sharing your experience! We’re glad to hear your order arrived in a timely manner despite the weather conditions. We truly appreciate your support and hope to serve you again soon.
Shisha arrived right on time
Reply from The Hookah Lab2026-01-02
Thank you for your feedback! We’re happy to hear your shisha arrived right on time and appreciate your support.
Good product
Reply from The Hookah Lab2025-12-31
Thank you! We’re glad you’re happy with the product and truly appreciate your feedback.
Great
Great, professional customer service
Reply from The Hookah Lab2026-01-01
Hello, Thank you for the kind words and we are more than happy to assist you.
Some of the products I like are not in…
Some of the products I like are not in stock, so have to choose other brands. Otherwise, it's a great experience! Great products
Reply from The Hookah Lab2025-12-31
Thank you for the feedback! We’re glad you had a great experience and loved the products. We appreciate your patience with out-of-stock items and hope to have your favorites restocked soon.
Will definitely order again!
Fast shipping and excellent product quality.
Reply from The Hookah Lab2025-12-31
Thank you so much! We’re happy to hear you loved the fast shipping and product quality. We look forward to your next order!
Love it!its Great 👍🏾
Reply from The Hookah Lab2025-12-31
Thank you! We’re so glad you love it 😊👍🏾
Good service and Good tobacco.
Reply from The Hookah Lab2025-12-22
Thank you so much for the kind feedback! We’re glad you’re happy with both the service and the tobacco. We truly appreciate your support
Satisfied with the order
Reply from The Hookah Lab2025-12-17
Thank you so much! We’re really glad to hear you’re satisfied with your order. We truly appreciate your support and look forward to serving you again soon
Used to be cool but
Used to be cool but, not so much anymore. My biggest issue is you don't buy anything after a month, they'll spam a 10% code every couple of weeks but applying it says it was already used. I emailed them, they would look into it, never got back to me so I just went to a competitor. Another issue is they require $200 for free shipping.
Reply from The Hookah Lab2025-12-15
We’re sorry to hear about your experience and truly apologize for the inconvenience with the discount code and shipping requirements. Please feel free to reach out to us directly at our customer service channel so we can look into your specific issue and assist you further. We’d love the opportunity to make things right. Thank you for your feedback.
Lady killer
Very good flavor
Reply from The Hookah Lab2025-12-23
Thank you so much for your support with our product!
After a misunderstanding
After a misunderstanding, I received my third order,very happy! Thank you!
Reply from The Hookah Lab2025-12-08
That’s wonderful to hear! We’re glad everything got sorted out and that your third order arrived safely. 😊 Thank you for your patience and support!
Help center
Help center team responded quickly and was very helpful in resolving my issue and stayed with me every step of the way
Reply from The Hookah Lab2025-12-06
Thank you so much for your kind feedback! We’re really glad to hear that our Help Center team was able to assist you quickly and support you throughout the entire process. We always aim to provide a smooth and helpful experience, and it means a lot to know we were able to resolve your issue. If you ever need anything else, we’re here for you!
Great price speedy delivery
Reply from The Hookah Lab2025-12-02
Thank you! We’re glad you’re happy with the price and fast delivery!
Great company and the only online store…
Great company and the only online store I buy my hookah needs from
Reply from The Hookah Lab2025-12-03
Thank you so much for the amazing feedback! We’re truly grateful to be your go-to store for all your hookah needs. Your support means the world to us, and we’ll keep working hard to give you the best products and service every time. If you ever need anything or have suggestions, we’re always here to help