The Hookah Lab (thehookahlab.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
John Long Jr · 2 reviews · Experienced 2025-10-20 ·
★★★★★
Very Reliable Service
Always fast service. Hookah Lab is my Shisha go too. Many varieties I can't get here in local stores in Michigan. My Tangiers store. Thank you for your fast and courteous service. Always keeping me in the loop on my delivery progress. Thanks again and looking forward too a long relationship.
Reply from The Hookah Lab2025-10-24
Thank you so much for your kind words! We truly appreciate your continued trust and support. We’re thrilled to hear that you’re happy with our service and product selection. We’ll continue doing our best to provide fast, reliable service and keep you updated every step of the way.
We look forward to serving you again soon!
Thank you for delivering so quickly all products were as described. Amazing! It is always a risk ordering from a site I don’t know but I was so impressed I placed my second order and will return if I need anything else in the future!
Reply from The Hookah Lab2025-09-19
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and everything was as expected. We completely understand the hesitation when ordering from a new site, and we’re glad we could exceed your expectations.
We truly appreciate your trust and your second order. We look forward to serving you again whenever you need anything in the future!
J
Johnnie · 1 review · Experienced 2025-04-28 ·
★★★★★
Lab Results
Excellent shop for all your shisha needs. Fast shipping from FL to the west coast always. Multiple offers, great incentives, gifts, and discounts. My number one spot hands down. Always a pleasure doing business with The Lab. Multiple orders and no issues. All the best.
Reply from The Hookah Lab2025-04-30
Thank you so much for the kind words and continued support! We're thrilled to be your go-to spot for all things shisha and glad to hear the shipping and service have met your expectations. We truly appreciate your loyalty and look forward to serving you again soon—always a pleasure!
M
Mae Jordan · 1 review · Experienced 2024-05-17 ·
★★★★★
Great Variety, Easy, Reasonable Shipping Time & Cost
Website was easy to navigate. Great variety of products. Items shipped and received in a timely manner. I usually order from Hookah-Shisha.com but they only ship UPS and the shipping rates are really expensive unless you spend $95 or more. Will definitely order again and may become a loyal customer!
My whole experience was smooth and exceeded expectations.
Timely order taken, shipped and delivered on time. Order was complete and quality packaged. Was able to track the package the entire time. Good website, easy to find product, some good reviews, great descriptions of products, no issue with checkout or payment, and the chat/customer service was pretty quick to respond and active, that was nice.
