The Impound - Secure Star Citizen Store (theimpound.com) has a 4.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
MattHobert · 1 review · Experienced 2026-08-01 ·
★★★★★
Glad someone on discord helped me get my ship.
Purchased an m80 standalone ship.
I waited over an hour because when I paid with Google Pay, there was an error, so I waited a bit to pay again, but this time with a card, and it went through, but the reason I had to wait a few hours was due to that.
I'm glad someone on the Discord helped me.
Rating 4 stars because of that, but I'm sure you do get standalone ships under 30 minutes.
Price was OK considering it was not available any other way at the moment. This was my second purchase from The Impound. Both times took less than 15 minutes to go through and see the goods in my hangar.
Service was excellent for my recent purchase of an RSI Apollo Triage OC with LTI went very well. Item was shipped very fast within the hour via email and was exactly as described. Price was reasonable. I would highly recommend TheImpound for rare and difficult to find ships.
M
Mark Skarr Mark Skarr · 1 review · Verified · Experienced 2026-06-29 ·
★★★★★
Bit the bullet, and very pleased.
I was a little hesitant, but the ship I wanted hasn't been available to purchase this year. So, I bit the bullet and bought it. It took a little longer than the "advertised" six minutes, but, only took 10 minutes. So, not an issue.
J
Joel · 5 reviews · Verified · Experienced 2026-06-30 ·
★★★★★
Perfect!!
I've bought quite a few things over the past year and they've been perfect. I haven't had to wait longer than ten minutes to receive them through RSI.
N
Nick L · 2 reviews · Verified · Experienced 2026-06-30 ·
★★★★★
Fast Delivery
Awesome service and fast delivery, only frustration is that you don't see the added tax until the checkout which is a little frustrating.
T
The Evers · 4 reviews · Experienced 2026-06-25 ·
★★★★★
Spent around 1500 with them already
Spent around 1500 with them already. just buying ships and upgrades. i used star hanger and SLTI, and the impound is the best one i have used Fast delivery and honest staff.
H
HyperNutzTv · 1 review · Experienced 2026-06-25 ·
★★★★★
they said most of the orders are…
they said most of the orders are fulfilled with the first 3 hours and that is true as it says
S
SaWiD · 1 review · Experienced 2026-06-21 ·
★★★★★
Order #114005
At first I was afraid & skeptical, Carefully looked around & I have to be honest. After trying it works perfectly as intended & as described. This is a legit process, Prices can get much lower but that depends on the demand & ship status since that can increase it's actual value. Just make sure to follow the instructions & you should be good. In case you have only one account there is also nothing to worry about, It's easy. Delivery time is quick & price depends. 9.2/10, Would recommend to anyone who loves Star Citizen with a passion & wants a specific spaceship that is no longer available or want to save. o7
A
AbetGN · 1 review · Experienced 2026-06-16 ·
★★★★★
very reliable fast and has a very good…
very reliable fast and has a very good customer support 10/10 would recommend and trust
N
Nils · 1 review · Experienced 2026-06-04 ·
★★★★★
first experience
Sorry, my English isn't very good.
I bought from this site for the first time and spent almost $400. I know that was probably a bit risky since I wasn't familiar with the site, but I was genuinely surprised by how well everything went.
I purchased one ship (worth nearly $280) and six other items. I received all six items within 10 minutes of placing the order, and the ship arrived about 20 minutes later.
I honestly have to say that if you're looking for a ship or some cool items, this is a great place to buy from. It's cheaper than the Pledge Store, and they offer a wider selection of items as well.
D
Darren Jochims · 1 review · Experienced 2026-06-03 ·
★★★★★
Quick delivery with a trusted payment…
Quick delivery with a trusted payment provider. Just a great experience all around!
K
Kevin Hammer · 1 review · Experienced 2026-06-03 ·
★★★★★
Waste of time
They will mess around with you acting like they’re interested in buying your account and then when you try to sell it, they tell you it’s nothing but credits and it’s not worth it to them giant waste of time messing with these people
Reply from The Impound - Secure Star Citizen Store2026-06-03
We’re sorry you feel that way, but this is not an accurate reflection of our process.
We review every account based on its contents, current market demand, and resale viability. In this case, after reviewing the account, we determined that it did not meet our purchasing criteria. That does not mean we were “messing around” or wasting your time, it simply means we could not make an offer that made sense for us or for the resale market.
Many accounts are primarily store credit value, and while that may still have value to the owner, it does not always make the account suitable for us to purchase.
We appreciate everyone who reaches out to sell an account, but we cannot buy every account submitted.
L
Louis Berry · 1 review · Experienced 2026-06-03 ·
★★★★★
Nervous First Time Big Purchaser- New Customer
I'm new to Star Citizen...I'm new to gaming. Never gamed before and I'm over 65 years old.
When I saw the RSI Polaris, I fell in digital love. I knew I had to have it. But I'm kinda thrifty. So I went to non-RSI sites looking for bargains and found the Impound. While I've seen slightly lower prices elsewhere, I made "test" purchases and The Impound was the only site to pass the test.
So I pulled the trigger (can I say that here?) and bought the Polaris. I had my email from RSI within 5 minutes and the ship in my hangar.
EXCELLENT EXPERIENCE! I'll be back for more.
Thanks, The Impound. You really came through.