Infinity Travels (theinfinitytravel.com) has a 4.7 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
**Warning: Exercise Extreme Caution When Dealing with Infinity Travels (Sam's Club Travel Partner)**
Our experience with Infinity Travels, operating through Scam's Club Travel, was extremely disappointing and raises serious concerns about their business practices.
My husband and I are senior citizens with limited experience booking airline travel. We specifically informed our agent, Rodger, that we needed two **refundable senior round-trip airline tickets** to Arizona, along with a rental car. We were quoted approximately $1,300 for the flights, which seemed reasonable. However, the rental car charge was over $1,100, with an additional $360 due at the airport. While the price seemed unusually high, we trusted that a travel agency affiliated with Sam's Club would provide fair and transparent pricing.
The following day, we contacted Infinity Travels to upgrade our tickets to Business Class. Rodger confirmed that seats were available and advised that the change could be made because travel insurance had been purchased. Instead of properly canceling the original Economy tickets and reissuing upgraded tickets, Infinity Travels processed additional bookings, resulting in a total of **eight airline tickets for the same trip**.
After multiple phone calls and considerable confusion, we were assured that the original ticket purchase would be refunded. However, only a partial refund was issued, leaving approximately **$1,000 unaccounted for**. While the rental car charge was eventually refunded, Infinity Travels then imposed a **$600 service fee**, a charge that was never clearly disclosed or justified.
Based on our experience, Infinity Travels demonstrated a lack of transparency, poor customer service, and questionable billing practices. We feel misled and financially harmed by this transaction. We are actively pursuing a full resolution and would strongly encourage other travelers—especially seniors and inexperienced travelers—to carefully review all charges, confirmations, and refund policies before doing business with this company.
Consumers deserve honesty, transparency, and accountability. Unfortunately, our experience with Infinity Travels fell far short of those standards.
Reply from Infinity Travels2026-06-18
Hello Tikku,
Thank you for bringing your concerns to Infinity Travels.
At Infinity Travels, we are committed to transparency and the accurate representation of customer experiences. Based on our records, we have not been able to identify details that match the concern shared.
We are always open to reviewing genuine cases and assisting accordingly. We kindly request you to share specific details or supporting information so our team can investigate this further. Without verifiable information, it becomes difficult to address the concern effectively.
We also believe it is important that all feedback shared on public platforms reflects authentic experiences, as unverified or non-genuine claims may unintentionally impact the credibility and trust associated with the brand.
For further assistance, please contact our 24/7 support team at +1-760-999-7119.
Warm regards,
The Team
Infinity Travels
The personality that my agent had was unreal and he helped me so much and took his time with me. His name is James and he has a very good at what he does and I am recommending him to my family members. Thank you, James.
Reply from Infinity Travels2026-06-15
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
I really appreciate the very good services. Leon Smith was very patient and he stayed with me 4/5 hours until we finished booking my tickets and he kept working on it until he gave me the final confirmaction.
Reply from Infinity Travels2026-06-11
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
LEON was great. He worked with us and was able to get our original vacation. He didn't rush us and was very polite the whole time.
I would recommend him to everyone
Sharon Ekstrom 6/8/26
Reply from Infinity Travels2026-06-09
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
Your staff was very courteous n caring. She made the change in my itinerary exactly how I wanted it! Anna Ashford was my agent.
Reply from Infinity Travels2026-06-08
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
A
Ahmad and Mona Elghamrawy · 1 review · Verified · Experienced 2026-06-06 ·
★★★★★
Amazing service from Leon
Amazing service from Leon, Mack and everyone who helped. They went above and beyond and helped with all the details to make the trips booked smooth and issue-free.. very prompt service and always available- very professional and constantly trying to fit our needs and looking for the best deals and checking of possible upgrades. Thank you so much!
Reply from Infinity Travels2026-06-08
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
Very good service and fast turn around in issuing tickets. Zach was great.
Reply from Infinity Travels2026-06-08
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
D
Dora B · 1 review · Verified · Experienced 2026-06-04 ·
★★★★★
From the beginning to the end excellent service
From the beginning to the end of fixing a serious booking error on my end, Anna was polite, proactive and did every she could to reassure me that the situation would be fixed and to the best of her ability in my belief. Anna was thorough and concise explaining exactly what she was doing and what I should expect. After everything was cleared up and the booking fixed and paid for, she even called me back to make sure I received the email with all the final details and proof from the airline.
Thanks again Anna!
Reply from Infinity Travels2026-06-05
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
I talked to Leon Smith, and he was very helpful with my refund process. I believe he did his best for assisting and going extra mile to give me the best he can. I appreciate his efforts and time to help me. I would highly recommend him. Thank you!
Reply from Infinity Travels2026-06-05
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
R
Randy L Reasoner · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Just help me with the Gmail I don't…
Just help me with the Gmail I don't never hardly use and was very cutious with me explaining everything I would ask. David Watson,I believe was just one of the people that helped me thank you!
My wife and I were frustrated that we booked our flight for 837; then we received a called a day later that the price had changed and we had to pay an additional 258 dollars; however, things happen, so we shall swallow the lemon as lemonade and be thankful that we still have a flight to our destination.
Reply from Infinity Travels2026-06-05
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
T
Terence D Wilson · 1 review · Verified · Experienced 2026-06-02 ·
★★★★★
Blue is very good at helping and answering questions felt very comfortable with him
Felt very confident in the infinity agent blue answered all questions very satisfied thanks
Reply from Infinity Travels2026-06-04
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
N
NEIL · 3 reviews · Verified · Experienced 2026-06-03 ·
★★★★★
Friendly staff n excellent service
Reply from Infinity Travels2026-06-04
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
When my family and I checked in at the Lisbon Portugal airport, we were told that that our tickets were canceled, however, the flight was not cancelled. This was our return trip home to Maryland USA, after nine days. When we called Infinity Travels, they could not tell us why the trip was canceled. Infinity Travels wanted to rebook the flight for the next day for about $2,000 more than the cancelled trip. We directly booked the trip with the airline for considerably less than what Infinity wanted to charge us and we did better for a same day trip back home, just one hour later than the original trip. Save yourself a lot of trouble/frustration, money, and a canceled flight. Don’t ever use Infinity Travels to book your trips. Buyer Beware! Even AI warns against using Infinity Travels. Just google it.
Reply from Infinity Travels2026-06-01
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7—just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
It was a good experience, thanks to alan roy. I would recommend his assistance and guidance to my folks. So thank you.
Reply from Infinity Travels2026-06-01
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
United Airlines changed plane configuration and routing on our return trip Lisbon Portugal and we were moved from Premium Economy to Economy seating. We weren't notified of this change by either Infinity Travel or the airline. Jack at Infinity Travel was very helpful in changing our seating to afford more legroom on the long legs of our trip.
Reply from Infinity Travels2026-06-01
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
Bill was extremely helpful to help my family vacation
Reply from Infinity Travels2026-06-01
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
Everyone I spoke to are very nice and supportive and helpful very happy 😊
Reply from Infinity Travels2026-06-01
Hey there,
Appreciate you taking the time to drop a review!
At Infinity Travels, we’re all about making travel easy and stress-free, so it’s great to hear we delivered. Planning your next trip? We’re here 24/7 just give us a call at +1-760-999-7119 anytime. Can’t wait to help you book another amazing getaway!
Safe travels,
The Team
Infinity Travels
