Good shop just a little expensive
Reply from The Kawaii Shoppu2023-08-10
Hi Courtney. Thank you so much for your review.
About The Kawaii Shoppu
Data updated- Website
- thekawaiishoppu.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 90% (27/30)
Do you own The Kawaii Shoppu? Claim this profile for free and start replying to reviews.
About this business
Discover all things cute at The Kawaii Shoppu. Kawaii Cute Gifts, Homewares, Fashion, Plushies & more. Get in touch by using the contact form on our website at any time! We're here to help. Thank you! Happy Shopping!
Written by the business, not verified by us.Is The Kawaii Shoppu legit?
The Kawaii Shoppu (thekawaiishoppu.com) has a 3.8 out of 5 rating on OK.one, based on 131 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 67% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 90% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
It's good
Cute and quick delivery
Reply from The Kawaii Shoppu2023-08-10
Thank you for your review, hope you enjoy your new Kawaii items.
great shop online
Reply from The Kawaii Shoppu2023-08-10
Thank you so so much Cendrine for your kind review.
Last year I bought a watch
Last year I bought a watch, it did take long but that didn’t bother me. When I recieved it I realised that it was pink unlike the brownish peach colour it had in the picture. I did use it and it was alright, I just kinda wish I didnt buy it because I feel uninterested in it
Reply from The Kawaii Shoppu2023-08-10
Hi Anya, Thank you for your review. Sometimes different screens show a very different color especially for red colors. So it may appear slightly different color. If you are not satisfied and the color is totally different please send us an image for us to check. Thank you.
Wrong item received
Didn’t receive my correct order and shipping time was very long.
Reply from The Kawaii Shoppu2023-08-10
Hi Tiffany. We tried to look for a contact from you but we can not find one. If you have an issue with one of your products, please do get in contact so we can help you fix this issue. Sometimes human errors are made but we strive to correct them if you reach out to let us know.
Items came quickly and were exactly as…
Items came quickly and were exactly as advertised.
Reply from The Kawaii Shoppu2023-06-13
Hi Donna, Thank you so much for your kind review. :)
Nice cute online shop
It is a trustworthy place to buy cute items, although I have found some of the items here can be purchased elsewhere for less money if you do your research. Everything I ordered came nice just as I had wanted it. I ordered a large haul of items and although it took a while, everything came exactly how I wanted it :)
The friend I bought the gift for…
The friend I bought the gift for absolutely loved it.
Greatest Gift for 2023
My grandkids absolutely love this toy and hope it works for years. I'm happy with my purchase. Thanks, SW
We are trying to track 2 orders that…
We are trying to track 2 orders that are supposed to be sent to the uk but not getting any response from Kuwaii, plus some items in our order have been cancelled and refunded without our knowledge. Really need these items by next week for 2x daughters birthdays but haven’t been sent a tracking number, and not sure what else to do!
Reply from The Kawaii Shoppu2023-03-08
Hi there. I think we have already spoken over email. The packages were sent out and delivered I believe within the time frame we quoted. We did notify you that two items were out of stock so we refunded you. We have requested more information from you so we know exactly which customer you are but it sounds like a very specific customer, please respond so we can help further if you haven't already received your packages. Kind regards, Emmie.
Quick Response
Quick to respond to email and rectify problems which they didn’t cause. Beautiful product, would gladly use again
Reply from The Kawaii Shoppu2023-03-08
Thank you so much for your review. If there is anything we can do to help please do not hesitate to ask us. <3 Kind regards, Emmie
Best shop ever!
Reply from The Kawaii Shoppu2023-03-08
Thank you so much for your kind review :) We are here whenever you need cute items. Thank you, Emmie
Cracked bottle
The bottle had a crack within a week. I was gentle with it.
Reply from The Kawaii Shoppu2023-03-08
Hi, so sorry your bottle was cracked. Please use our contact form to claim a refund or replacement we will be very happy to help if you provide images. Thank you.
My sister-in-law loved her gifts
My sister-in-law loved her gifts. Thank you!
Reply from The Kawaii Shoppu2023-03-08
Aw, Thank you for the review. Please let us know if you need any assistance when making a decision to buy. Take care, Emmie. <3
Helpful response
When delivery of my order took longer than expected, The Kawaii Shoppu was most helpful in informing me where to look - no automatic or templated messages here! Shipping from the UK into the EU has become a bit more difficult, but the wait was worth it.
Reply from The Kawaii Shoppu2023-03-08
Thank you for your kind words. logistics at the beginning of the year was a little difficult with lockdowns and holidays but so happy this has all ended now. Thank you so much for your patience and understanding. Kind regards, Emmie.
Bc of kawaiishoppu
I just gave this a good rating bc of kawaiishoppu it told me it would help the company so I just did it I don't really know this app so I have no experience
Reply from The Kawaii Shoppu2023-03-08
Thank you Johanna for your review. We ask you to leave a review as you left one on. our store, but most people check the reviews on here too. Thank you so much for your support. Have a lovely day. :)
The website is easy to navigate on and…
The website is easy to navigate on and has a variety of categories of kawaii items to choose from!
It was very soft and the colours came…
It was very soft and the colours came as expected
After over a month of waiting I finally…
After over a month of waiting I finally received the second item in my order that was delayed due to the COVID lockdowns in China. After all that they sent me the wrong colour snack box!!! I understood the delays but this is the final nail in the coffin. Now I have to wait even longer.
Reply from The Kawaii Shoppu2023-01-03
Hi Nina, We're really sorry about this and can only apologise, due to the lockdowns seriously affecting supply chains many things have been difficult for us over the past two months, which have now thankfully ended. We have fully refunded you for this item and we're very sorry for this inconvenience. Kind regards, Emmie
Scratched product
I ordered the space cat light and the box came a bit mangled and the light was ON upon opening the box (could have been moving in transit). Communication is fine just disappointed in the condition of the light too - some scratch marks were left on the plastic. They also sent me the wrong one too - as I got a bunny one instead of the cat one.
Reply from The Kawaii Shoppu2023-01-03
We're really sorry about this, we have had some trouble with logistics during lockdowns affecting supply chains which are now thankfully over. We have already been in contact via email. We hope you are satisfied with the solution. Thank you. :)
People also looked at
Kore Kawaii
Kawaii Pen Shop
kawaiifashionshop.com
Kawaiies
uk.vtoman3.6
m5digital
Ngmodex
Verified Marketplace