About The Lock Up Self Storage
Data updated- Website
- thelockup.com
- Category
- Home Services
- Location
- United States · Northfield
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 0% (0/5)
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Is The Lock Up Self Storage legit?
The Lock Up Self Storage (thelockup.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Efficient
Efficient, knowledgeable staff. Spotless facility & storage unit.
Great facility, but a little pricey
The employee did a great job explaining to me the lock up storage facility and all of the rules and procedures in a nice way. My only complaint is the monthly price is higher than I thought it would be.
My move-in was easy associate was very…
My move-in was easy associate was very friendly and courteous. The place is very clean and I Highly recommended.
Done
Staff was excellent
You can store things you care about here!
The manager is superb, efficient, knowledegable, helpful, clearly running a smooth ship. The entire facility is indoors, climate controlled, and spotlessly clean Security cameras film all corridors and comings and goings. The unit is impeccable, immaculately clean, and with carpeting. It is easily accessible, just off of a main street. A bonus was the use of a free, also very clean, moving truck!
The process online was easy and quick
The process online was easy and quick. Upon arriving in person everything was explained efficiently (they were considerate at the fact that I was coming during a work break and moved quickly). Professional and friendly!
Had a very good experience in The Lock…
Had a very good experience in The Lock Up Self Storage. The staff were very helpful and really takes care of their customers.
great staff good service..
Unnecessarily stressful process
No mention on the phone when booking the unit that if I decline their insurance then I must provide proof of homeowners or rental insurance. Only when prevented from early check in did I realize this. Spoke to a representative who told me that they would talk with Jason and this would be waived. Not the case when I arrived and then was given the impression that I can provide this information online later. Not the case, but thankfully I was able to get AmFam on the phone late in the day and they forwarded the information. Unnecessarily stressful & frustrating process.
Easy access very clean facility
Easy access very clean facility. Staff very friendly. Great experience
Great manager
Very well run, clean and friendly
Bony was very friendly and professional…
Bony was very friendly and professional and extremely helpful. She knew the names of all the customers coming in and she addressed them with a smile immediately. Excellent location, very clean and orderly.
Great customer service!
Great customer service! Very clean facility! Easy access and great loading bays. Carts are always available.
Curtis was great
Curtis was great - knowledgeable, friendly, accomdating. Excellent service
Isabella was very friendly on the…
Isabella was very friendly on the phone, when I was asking for information. Josh was very helpful and friendly to show me around. Jasmin was knowledgeable to book my reservation. Josh was made it happened when I moved in, he accompanied my mover while i couldn’t stay.
I received excellent customer service…
I received excellent customer service from Sean in the St. Petersburg location. He showed me two different sizes of locker, and answered all my questions completely.
Reasonable monthly prize
People in office were helpfull
Super place to place your stuff
great help from staff