The Lock Up Self Storage (thelockup.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Personal customer service each and every time that I have ever needed anything. If they are not available at the time of your call you will receive a call back asap asking how they can assist you. The facility is always clean. The staff is amazing.
Lock Up is the nicest, cleanest, and the most convenient storage available unit in South Ft. Myers!
Your representative was great as he always is. Very helpful and your facility is one of the best in the area. Easy to access and maintained very clean.
I decided to consolidate two units into one before the end of the monthly term. Unfortunately the consolidation didn't work as planned for the first new unit. The staff helped secure a second unit that would better fit my needs and were exceptionally cooperative and patient to help solve my problem. The clock was ticking and because of their assistance I was able to complete the transfer of my belongings before time ran out. A very busy two days for me, but they eased the pain tremendously. I cannot thank them enough!
Great service! Clean!
The price and the fact that it is close to home. Staff was incredible
Efficient and Responsive.
I booked online at a fair rate, but it was Bonnie’s follow up call that set the tone for the wonderful service I received when I arrived to complete my contract. She is super efficient while demonstrating a welcoming vibe…she made a difficult situation (divorce) into a truly positive experience! The unit is easy to access and the 5x10 space can accommodate quite a bit of boxes, bins, rugs and furniture, but it’s Bonnie who makes this location extra special!
Great location, great staff, and climate-controlled storage.
This is a great facility. Very helpful folks, building is clean and climate controlled. There is plenty of parking and everything is convenient, even during busy times.
Curtis was extremely helpful! The storage area is clean, well lit and easily accessible.
Loved being able to pull into a protected bay area to unload. The paperwork form was clear and simple. The manager presented the different size options so I could make a qualified choice for my belongings. I was given instructions on the elevator use and code info. The carts to offload my things were lined up & easily available to use - and the facility was very clean. Everything was easy to get things done and get out quickly.
The customer service is outstanding! Also the facilities are spotless and smell fresh and clean.
The front desk was very helpful when wanted to switch units. It’s clean, cool, and has good security.
Clean Very clean and accessible. The staff was extremely knowledgeable and friendly
The person at the front desk was wonderful and made the process so smooth helping me to get the free truck to move my belongings. The building is super clean, secured and provided the carts to made easy/ faster to carry the items.
63 reviews matching