PetLabCo. (thepetlabco.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Hi Tom, We are so happy to hear about your experience. We understand just how important timely deliveries are when it comes to your dog's supplements. We appreciate you being a part of our community! Regards, PetLabCo.®
Makes me dogs breath smell good. Seems like it's keeping the tartar at bay. Very happy with products.
Hi Melissa, Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits for your dog. We know how important good oral hygiene is to your dog's health. Thank you so much for being a part of our community. Regards, PetLabCo.®
My credit card was stolen and used to purchase pet products from this company. When I called them to cancel the order and they refuses. They claimed they could not cancel it because I didn’t have the email from the order. The email would be from the thief who placed the order, of course I don’t have that. I provided them with all the other information including credit card number, address associated with said card, and amount of the charges. They still refused. So now a fraudster is enjoying their stolen pet products. Greed over integrity.
Hi Darcy, We are deeply sorry to hear about your experience, and we completely understand your frustration. We hope the resolution we've since provided has helped address your concerns. As a trusted pet health partner, we're always here to support you and are happy to help if you need anything further. Warm regards, PetLabCo.®
Great product BUT Customer service needs an update About 3-4 years ago when I noticed my dogs limping in his walks & literally crying during winter season . I started looking around what’s the best supplement to help my dogs issue PETLAB jointcare did that , noticed the changes after I think 4-6 weeks on it . Thankful & happy with the results since it’s not cheap but it’s really worth it. Now with PETLAB customer service that’s where I got turned off luckily I subscribed it through AMAZON that fixed the issue I’m in wiith PETLAB.
Hi Mary Jean, Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits with our Joint Care Chews for your dog. We are honored to be a part of his wellness journey. We are sorry to hear your experience with our customer service team missed the mark. We take feedback like this very seriously and would love the opportunity to learn more. If you are open to it, would you mind responding to the request we have sent for more information? Best regards, PetLabCo.®
Hi Lisa, We are sorry to hear about your experience. We understand how frustrating that would be. We were unable to locate any cancellation requests associated with your account. You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login Our team is also available to help with cancelation requests and is available at: Phone: 1-866-473-8522 Email: [email protected] We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened. Thank you so much for bringing this to our attention. Regards, PetLabCo.®
我 10 岁的 Westie 一直有棕色脚的问题，因为总是舔它们，耳朵也有脏东西的问题，对多次去看兽医提出异议。 她已经使用 PetLabCo Chew 大约六周了，我简直不敢相信她的变化。 我知道现在还为时过早，但我真的希望这能对她有所帮助，尤其是当她长大后。
Hi Mandy, We're so happy to hear about the positive changes you've seen in your Westie! It's wonderful to know our Probiotic Chews are making such a difference. We hope she continues to thrive and are honoured to have a small role in her wellness journey. Regards, PetLabCo.®
我们是这个产品的新手，但到目前为止还不错。我的狗喜欢益生菌片，这很重要，至于结果，我们会及时分享更多。
Hi Janet, Thank you so much for the update! We are so happy to hear your dogs are liking the Probiotic Chews so far. We know how frustrating it can be when our dogs won't eat what is offered, so it's great to know they enjoy it. Thank you for sharing your experience and please be sure to keep us updated on their progress. We can't wait to hear all about it! Regards, PetLabCo.®
我们一直在使用多种产品来帮助我们的拉布拉多度过瘙痒和过敏的所有影响。 我们花了一大笔钱。我们带她去看一位特殊的过敏症专科医生。事实上，这个产品似乎对缓解过敏和瘙痒等有很大帮助。她是一个重 91 磅的大女孩，正如我所说，我们已经尝试了几乎所有的方法，我不建议你让你的狗脱掉任何你从兽医那里得到的东西，但你应该尝试宠物实验室过敏咀嚼物。我的女儿七岁了，我很高兴我们为她找到了这个。它确实有帮助！
Hi JoAnna, We are so happy to hear that our chews have made such a positive difference for your sweet Labrador, especially after all the challenges you've faced. We understand how frustrating it can be to try numerous products without success, and we're glad our product has brought your girl some relief. We appreciate you sharing your experience and recommending us to others. Thank you for being a part of our community! Regards, PetLabCo.®
我已经使用 ProBright Advanced 粉末几个月了。 这东西确实有效！ 我家狗狗的牙齿已经没有牙垢了。 我强烈推荐这款产品给任何想要让宠物口腔清洁清新的人。
Hi David! We're so happy to hear that ProBright Advanced has made such a positive difference for your dog's oral health! Thank you for recommending our product. We appreciate you being a part of our community! Regards, PetLabCo.®
你之所以得到四星，是因为我把包裹留在了一个不安全的大厅里，其他人可能会捡到它。邻居帮我把它交给了我，这让我免于被人偷走，请努力通过 USPS Fed X 或 UPS 发送产品。
Hi there! We appreciate you sharing your delivery experience with us. We are truly sorry to hear that your package was left in an unsecured location, causing concern. We understand how frustrating this must have been, and we are grateful to your neighbor for ensuring its safe delivery. We appreciate your feedback and will ensure it is raised with the team. Thanks for being a part of our community! Regards, PetLabCo.®
Hi Tony, Thank you so much for sharing your experience! We are so happy to hear your dog's supplements arrived quickly. We know just how important timely deliveries are. Thanks for being a part of our community! Regards, PetLabCo.®
Hi there, Thank you so much for your kind words. We are so happy to hear you are seeing the benefits and have found our team helpful. We appreciate you taking the time to share your experience! Regards, PetLabCo.®
我的狗仍然很痒，抓伤的爪子仍然发红发炎
Hi Loren, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will reach out to assist shortly. Thank you so much for sharing your experience! Regards, PetLabCo.®
Hi Diana! We're so happy to hear your Sativa enjoys our products! We appreciate your wonderful feedback. Kind regards, PetLabCo.®
我不是兽医，所以我无法告诉你为什么它效果这么好。我只能说，我们从一只胃部非常敏感的狗，变成了一只完全健康的狗。谢谢大家
Hi there, We're so happy to hear that our product has made such a positive difference for your dog! It's wonderful to know that your furry friend is now living their best healthy life. Thank you for sharing your fantastic experience with us. Warm regards, PetLabCo.®
我的狗不喜欢吃该产品。这就是为什么我现在想停止该产品的每月交付。因为我不花钱，而且我家里有很多这样的产品。
Hi there! We are sorry to hear your dog isn't a fan of it yet. We understand all dogs are unique, including their tastes. Some customers have shared that adding a little xylitol-free plain yogurt or peanut butter have helped their dogs to enjoy it. Just keep in mind any allergies or sensitivities your dog may have. In the meantime, we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.ca/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Hi Jocelyn, Thank you so much for your kind words. We are thrilled to hear you are happy with our product. Thank you for being a part of our community! Regards, PetLabCo.®
订阅来得太频繁，几乎不让我修改它们（只有一日警告，我错过了！）。对于每天吃一次的 2 只狗来说，产品太多了。
Hi there! Thank you so much for sharing your experience. We are sorry to hear you haven't been able to edit your subscription. We provide an account portal where you can manage and edit your subscription at anytime. Here is the link for you convenience: https://account.thepetlabco.com/login We also send renewal reminders 7 days before your scheduled renewal date. If you haven't seen these reminders, please check your spam or junk folder. A member of our team will be reaching out shortly to provide further assistance. Thank you for bringing this to our attention. Warm regards, PetLabCo.®
我有一只老年母狗，自从我开始给她服用益生菌后，她看起来平静多了；她不怎么抓挠，精力充沛，而且没有很重的气味。自从开始给她服用益生菌以来，我所看到的好处是令人难以置信的。
Hi Susan, Thank you so much for sharing your experience. We are thrilled the Probiotic Chews have been beneficial for your elderly dog. We are honored to be a part of her wellness journey! Thank you for being a part of our community. Best regards, PetLabCo.®
很棒的产品。我的狗很喜欢它，他认为这是一种享受。但这确实对他有帮助。
Hi T, We are so happy to hear your dog enjoys our product and that it has helped them so much! Thank you for sharing your positive experience. Regards, PetLabCo.®
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