PetLabCo. (thepetlabco.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
发货很快，Willow 喜欢这个味道，不介意吃它们！才用了4天，痒感已经减慢了，用了整整一个月，已经迫不及待想见到她了！
Hi there, We're so happy to hear that Willow is enjoying the taste and that you're already seeing positive changes! We appreciate you sharing your experience and look forward to hearing about her progress after a full month. Warm regards, PetLabCo.®
我的狗是一名大四学生，自从搬到另一个州后，她在夏天有严重的过敏问题。使用您的产品后，过敏症状就会消失！谢谢你救了我的狗🙏
Hi Brandy, We are so thrilled to hear that our product is providing comfort for your senior dog! Thank you for sharing such wonderful news with us. Kind regards, PetLabCo.®
我开始了针对我的两只狗的系统性酵母菌感染的计划，这对它们的健康产生了巨大影响。我已经推荐给我的另外两个养狗的朋友，他们购买了相同的产品，并且看到了相同的积极结果。
Hi Kathryn, Thank you so much for sharing your experience! We are thrilled to hear about the positive impact on your dogs' wellbeing. We appreciate your recommendation and truly thank you for being a part of our community! Warm regards, PetLabCo.®
我恨它！ 我正在尝试取消它，但不会取消它！请取消！ 不要浪费钱，它没有效果！ 他们在偷我的东西！
Hi there, We are sorry to hear you have run into issues cancelling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
发货及时，我相信该产品对我的狗的健康有益。
Hi there, We are so happy to hear your packages have arrived in a timely manner. We know how important that is when it comes to your dogs' supplements. Thank you for allowing us to be a part of their wellness journey! Regards, PetLabCo.®
我的狗非常喜欢这些补充剂！一切都很棒，我注意到我的狗有很大的不同！我强烈推荐！！！
Hi Megan, We are so happy to hear your dogs are loving the supplements and you are seeing the benefits. That is wonderful news! Thank you so much for your recommendation, it means a lot to us. Warm regards, PetLabCo.®
这确实是一个奇迹产品。它去除了我所有狗牙齿上的大量牙菌斑和污渍。 该公司的客户服务非常好。
Hi Julius, Thank you so much for your kind words! We are so happy to hear you are seeing the benefits and that our team has been helpful. Thank you for taking the time to share your experience. Regards, PetLabCo.®
我订阅了宠物实验室，但止痒药却没有任何帮助。我想停止收到这个消息，但我似乎永远无法让它停止。我这里至少有 4 个包裹未开封。请停止这样做。帐户#12690633 克罗泽，9109 W 菲利普斯博士利特尔顿 CO 80128
Hi there! We are sorry to hear you have not seen results and have run into issues canceling. Supplements can take up to 90 days of consistent use to truly see their potential benefits. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Our team can be reached at: - Email: [email protected] -Phone: +1-866-4-PETLAB (1-866 473-8522) For security purposes, we do recommend you remove your address from this review. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
他们没有提到这是订阅，我强烈建议避免这些，一旦您取消订阅，他们不仅会继续您的订阅，还会继续从您的银行中取钱，他们是骗子，而且产品也不起作用
Hi Ryan, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Subscribe & Save” option is selected before adding the item to your cart. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
好的产品；品种好。
Hi Elizabeth, Thank you so much for sharing your experience. We are happy to hear our products have been helpful. We appreciate you being a part of our community. Regards, PetLabCo.®
服务很差。 我收到的第一个包裹已损坏，虽然我应该收到两件产品，但其中一件丢失了。我在到达当天立即拍了照片并给客户服务发送了电子邮件，但没有人回复。我多次联系他们，不仅是因为缺少产品，还因为我试图取消我的订阅。每次我尝试时，该网站都会将我从英国网站重定向到美国网站，使我无法管理我的帐户。 订阅模式极其激进。没有直接的方法可以取消它。我的狗不喜欢这个产品，所以我多次尝试通过电子邮件联系客户服务讨论取消事宜，但同样，我没有收到任何回复。 接下来的一个月，他们再次付款并发送了另一份订单。这次我收到了这两种产品，但正如我已经解释过的，我的狗不会吃它们。我再次联系他们，要求他们停止订阅，但他们不理我。 然后他们第三次尝试收款。我尝试了所有我能想到的方法——使用我的电脑、iPad 和不同的浏览器——但根本没有办法取消订阅。我从未在其他公司经历过这样的事情。 最后，我不得不清空与订阅相关的银行账户，因为每次存钱时，他们都会立即尝试再次付款。我最终不得不联系我的银行并阻止该公司接受任何进一步的付款。 我需要拿回我辛苦赚来的钱！ 这是一次令人难以置信的令人沮丧的经历。我花了3个小时！！！！几个月才能阻止他们向我收费！ 缺乏客户支持以及取消订阅的困难是完全不可接受的。我不会推荐这家公司。光天化日之下抢劫！！！
Hi Viktoria! We’re really sorry you had this experience and for the frustration it has caused. Our customer service team can be reached here: -Email: [email protected]. -Phone: +44 808 189 1674. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
到目前为止一切都很好。
Hi Leilani, We are so happy to hear things have been going well. Thank you do for taking the time to share your experience. Regards, PetLabCo.®
优秀的客户服务。当我取消订阅时，它就被取消了，当我想恢复它时，我立即以非常慷慨的折扣重新订阅。 Lola 是一只 6 岁的腊肠狗，她患有焦虑症、腹部和胸部毛皮脱落以及皮肤发痒。 Lola 服用皮毛咀嚼物和益生元咀嚼物已经有一段时间了，它们非常棒。她的皮毛又长出来了，她不再抓伤了，我们注意到，当我们用完益生元咀嚼物时，她的焦虑又回来了。她现在已经恢复正常了。这些咀嚼物确实有效，我强烈推荐它们。感谢所有快速有效地回复我的电子邮件并帮助我解决问题的员工。
Hi Sarah, We are so happy to hear about Lola's positive transformation and that our Skin & Coat Chews and Probiotic Chews have made such a difference for her. It is wonderful to know she is back to her normal self. We truly appreciate your kind words about our customer service and the efficiency of our team in assisting you. Thank you for your high recommendation; it means a great deal to us. Regards, PetLabCo.®
宠物实验室公司该产品有效且易于管理。 我最近搁置了每月的订单，但无论如何它还是发出了，而且我被收取了费用。我给他们发了电子邮件告诉他们这个错误。宠物实验室公司立即给我退款并告诉我保留产品。与他们的客户服务支持团队打交道非常容易。我书中的 A+ 公司。
Hi Leslie, We are so pleased to hear that our product has been a changer for your pet! We also appreciate you sharing your positive experience with our customer service team. We always strive to make things right for our valued customers. Kind regards, PetLabCo.®
自从我第一次购买你的产品（每当你给我设置它时）以来，即使在日常使用后，他也失去了大部分牙齿，不知道日期。 我的处方像癌症一样伤害了我。
Hi Carter, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
没问题，但当我这样做时，他们很快就解决了！我绝对是终身客户！ 谢谢你 佩特实验室公司谢谢❤️❤️
Hi Lisa, We are so happy to hear that we could resolve your issue quickly and efficiently! We truly appreciate your loyalty and kind words. Thank you for being a valued part of our community. Warm regards, PetLabCo.®
我不想再和你有任何联系。你每天都来求我。 停下来！我永远不会再购买你们的产品。
Hi Amanda, We're sorry to hear this has been your experience. Please know that we have taken care of this for you. You'll no longer receive marketing emails from us. If you ever need assistance, our team would be more than happy to help. You can contact our Customer Service Team here: Phone: 1-866-473-8522 Email: [email protected] Kind regards, PetLabCo.®
Hi there, Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
使用 Pro-Bright Advanced，我 11 岁的狗的大部分牙齿看起来都很棒。 他的上犬齿基部有牙垢。 虽然我考虑过将产品放在早餐和晚餐中，但公司回复说我不应该超过推荐剂量，并且需要几个月才能达到预期效果。 我的狗几个月来一直是稳定的顾客。
Hi Cynthia, Thank you so much for sharing your experience. We are happy to hear you are seeing the benefits for your 11-year old dog. Supplements can take up to 90 days of consistent use to truly see their potential benefits. Please do not provide more than the recommended daily dose. Regards, PetLabCo.®
我已经取消了我的订阅，他们仍然继续收钱！不建议骗子！
Hi Connor, We’re really sorry you had this experience and for the frustration it has caused. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
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