PetLabCo. (thepetlabco.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
D
Da · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
My Account issues
I believe that the itch probiotic helps my dog, but she still suffers from seasonal allergies, so she still does a lot of scratching and biting her feet. I also have issues with their website in that I cannot access the My Account to adjust my subscriptions.
Reply from PetLabCo. 2026-07-10
Hi Dawn, thank you for taking the time to leave this review. We're sorry to hear you haven't seen the desired results and that you're having some log in issues. We're more than happy to help with this, we've sent you an email. We can also be reached by phone and chat as well. We look forward to hearing back from you.
Best regards,
PetLabCo.®
Hi Pam, we're so happy to hear that your tiny dogs enjoy our product! Thank you for sharing this wonderful feedback. We'd love to hear more updates so please feel free to reach out with more updates, questions or concerns. We're always here and happy to help!
Best regards,
PetLabCo.®
Hi there, we are so happy to hear that you have had such a great experience. Thank you for your wonderful feedback! Please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
I love this product Miss Coco is my pugis very happy now if you don't have no itching skin or nothing like that.
Reply from PetLabCo. 2026-07-10
Hi there,
We are so happy to hear you are seeing the benefits for Miss Coco! Thank you for your wonderful feedback and for being a part of our community.
Warm regards,
PetLabCo.®
D
Dean Lewis · 3 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
Shipping was great
Shipping was great! The Probiotc that I got for my Yorkie has really helped his skin. No more digging and scratching! He loves them! He reminds me to get it for him too!
Reply from PetLabCo. 2026-07-10
Hi Dean, we're so happy to hear about your Yorkie's positive progress and that he's enjoying the chews! We appreciate you taking the time to share this great feedback. We'd love to hear more updates on how your Yorkie is doing! Please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
G
Glenn A Scott · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
I could tell a difference in my dog's…
I could tell a difference in my dog's teeth in one month.
Reply from PetLabCo. 2026-07-10
Hi Glenn, we're so glad to hear you've seen results in a month! Thank you for sharing this great feedback! We'd like to mention, it may take up to 90 days to see the full benefits so we'd love to hear more updates as time progresses. We look forward to hearing from you, we're always here and happy to help.
Best regards,
PetLabCo.®
It ships to my door automatically. No need to worry about ordering monthly.
Reply from PetLabCo. 2026-07-11
Hi Tammy, we're so glad to hear that our auto-ship has made things easier for you! Thank you for taking the time to share this positive feedback. We're always here and happy to help so please feel free to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Hi Susan,
We're so happy to hear that our product is making a positive difference for your granddaughter's dog! Thank you for sharing this wonderful feedback.
Kind regards,
PetLabCo.®
My dog loves the biscuits but they’re not doing anything for her
Reply from PetLabCo. 2026-07-09
Hi Leah,
Thank you for sharing your experience. We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another.
It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
I have 2 dogs and with them we call your product..medicine. They might stand on their heads for it. Hey are healthy.
Reply from PetLabCo. 2026-07-09
Hi Todd,
We are so happy to hear your dogs are loving it! Thank you for sharing your feedback and for being a part of our community.
Warm regards,
PetLabCo.®
Hi there!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Hi Darlene,
Thank you for your feedback! We are happy to hear your orders have arrived on time. We understand just how important this is when it comes to your dog's supplements.
We are sorry to hear she isn't a fan of them on their own. We know all dogs are unique, including their tastes. Crumbling it into her food is a great idea! A few members of our team have also had success jazzing up the chews with xylitol-free peanut butter, a bit of cheese, or some xylitol-free yogurt. Wrapping them in a favorite meat or adding them to a go-to treat can help, too. Keep an eye out for allergies or sensitivities, and let us know how it goes!
Best regards,
PetLabCo.®
I have called and reached out multiple times about you guys charging my card when I have suspended my subscription. And then I received one for three months and you charge me $88 and some change and then a week later you guys try to take money out of my account for $33 and some change. After there was $88 taken from my account I called and canceled my subscription! I canceled it and then you tried to get money out of my account a week later.
Reply from PetLabCo. 2026-07-08
Hi Linda, thank you for leaving this feedback. We're so sorry to hear about these subscription cancellation issues. We'd like to take a further look into this and have sent you an email. We can also be reached by chat or phones for further assistance. We look forward to resolving this for you.
Best regards,
PetLabCo.®
J
JT · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
Amazing customer service
Amazing customer service. Instantly replaced an order that got sent to an old address. Friendly, efficient.
Reply from PetLabCo. 2026-07-09
Hi JT,
We are thrilled our team was able to assist you quickly and efficiently! Thank you so much for sharing your experience. We appreciate you being a member of our community.
Warm regards,
PetLabCo.®
I've been asking a question for 10 days, and the answer has not been addressed.
Reply from PetLabCo. 2026-07-08
Hi Nathaniel, thank you for taking the time to leave this review. We're sorry to hear this, we're more than happy to help. We're available via email, phone and chats. We've sent you an email to answer any of your questions, we hope to hear from you soon.
Best regards,
PetLabCo.®
Watch out for the subscription sign up which feels like a scam
My dog didn’t like the horrid taste of the probiotics product . It smells unpleasant so I had sympathy for her . Even broken into bits it put her off her food . Despite more than two or three requests to unsubscribe they continue to send you products and try to bill . All thing feels a bit like a con so make sure you read the small print . Best avoided with hindsight even though they have now refunded latest charges i have product I don’t want .
Reply from PetLabCo. 2026-07-08
Hi Duncan, thank you for taking the time to leave this review! We'd like to take a further look into this for you, we're available by email, phones or chat. We hope to hear from you so we can resolve this for you.
Best regards,
PetLabCo.®
Hi Ebaltazar,
Thank you so much for sharing your experience. Your feedback is super important to us and we are so happy to hear our team was able to assist you quickly. We appreciate you being a member of our community!
Best regards,
PetLabCo.®
Easy to order and affordable products. Like the auto-delivery.
Reply from PetLabCo. 2026-07-07
Hi there!
We're so glad to hear that you find our ordering process simple and our products affordable. It's also wonderful that the auto-delivery option is working well for you! We know how important timely deliveries are when it comes to your pet's supplements. Thank you for your feedback.
Regards,
PetLabCo.®
D
Daniel Mathiesen · 1 review · Experienced 2026-07-07 ·
★★★★★
Great experience and reasonable price
Reply from PetLabCo. 2026-07-08
Hi Daniel, we're so glad to hear about this positive experience. We truly appreciate your kind words! We're always here and happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
