PetLabCo. (thepetlabco.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Easy to understand Thankyouiii
Hi James, your positive feedback is greatly appreciated, and we thank you for taking the time to share it with us. We're here to help so please don't hesitate to reach out with any questions or concerns. Best regards, PetLabCo.®
Amazing customer service. Heard back from them within the hour and problem was rectified. Highly recommend.
Hi Joyce, we're so glad to hear we could resolve your issue quickly and that you had a positive experience with our customer service. We appreciate you taking the time to leave this review. We're always here and happy to help. Best regards, PetLabCo.®
After not receiving my package they helped me out and got it to me quickly
Hi there, thank you for taking the time to share this. We're glad to hear we were able to resolve this and get your order to you in a timely fashion. We are always here and happy to help so please feel free to reach out with any questions or concerns. We can be reached by email, phone or chat! Best regards, PetLabCo.®
I only know the 2 products that I I'm using for my dog and they are excellent (Dental Formula and Pro-Bright Advanced)
Hi Kim, we're so glad to hear that the Dental Formula and ProBright Advanced are working so well for your dog! Thank you for sharing your positive experience with us. We'd love to hear more updates so please don't hesitate to reach out. We can always be reached by email, chat or phone. We're here to help! Best regards, PetLabCo.®
Company is very receptive to your animals wellbeing. Had great experience with staff.
Hi Rebecca, we're so glad to hear your experience with us was positive. We truly appreciate your kind words! Please don't hesitate to reach out with any additional questions or concerns! We can be reached by email, phone or chat. We're always happy to help. Best regards, PetLabCo.®
My dog is doing much better and he does love the taste of these new ones. Thank you.
Hi Earl, we're so happy to hear that your dog is doing much better and enjoys the taste! Thank you for sharing this great news with us. Please don't hesitate to reach out should any questions or concerns arise! We're always here to help! Best regards, PetLabCo.®
well I have a papillion mix. he will be 4 soon. He was constantly scratching. I bought the probiotics, at first I didn't notice any change. after 2 months he has change. I stay on the probiotic for 4 months, then I stopped. it is amazing. I wanted to make sure it was a product. He started back itching, I am buyng a bundle since now I know for sure. I know he will glad. I rate the product a 5. Its wonderful. Regina Pinkney Houston Texas
Hi Regina, we are so happy to hear about the positive change in your papillon mix! We appreciate you sharing your experience. Thank you for your fantastic 5-star rating! Please don't hesitate to reach out with any questions or concerns, we're available via email, phone or chat. Best regards, PetLabCo.®
Hi Kelly, we appreciate you taking the time to share this positive feedback. We'd like to mention we do not offer medications, only supplements. We're happy to hear about your great shipping experience! Please feel free to reach out to us with any questions or concerns! We're available via phone, email or chat! Best regards, PetLabCo.®
Your probiotic has give my dogs new life. 1 tablet each day has given them regular bowels and made them happy and healthy
Hi Albert, we are so happy to hear about your dog's progress! We appreciate you for sharing your positive feedback. Please feel free to share more updates, these kind of stories truly make our day. We're always here and happy to help! Best regards, PetLabCo.®
Super fast response to a problem that wasn't even caused by them!!!!. I've been a customer for many years and service like this is why I've been dealing with Pet Lab for YEARS!! This company is - from top to bottom -AWESOME!!!!
Hi Karen, Thank you so much for your kind words! We are thrilled our team was able to assist you and resolve your issue quickly. We appreciate you being a loyal member of our community for so long! Warm regards, PetLabCo.®
I did not order anything , yet had no notification until to late to 🛑 stop the order . Could never get into a portal !!!! I’m done !!!!
Hi there, thank you for taking the time to leave this review, we're sorry to hear about this inconvenience. We are more than happy to assist. We've sent you an email to take a further look. We're also available via phone and chat. We look forward to hearing from you. Best regards, PetLabCo.®
Works great!! Puplab obviously cares about the animals they develope these products for. Everything that we have used has been wonderful. Thank you Puplab!!
Hi Vickie, we are so happy to hear that you've had such a wonderful experience with our products! Thank you for your kind words. Please don't hesitate to reach out with any questions or concerns, we're more than happy to help! Best regards, PetLabCo.®
I was extremely excited to find a product that keeps my Schnauzer's breath fresher, but also keeps her teeth clean. The Pro Bright Advanced powder has helped quite a bit. Pet Lab Co is very prompt in shipping & price is affordable.
Hi Fredia, we're so happy to hear about your Schnauzer's progress! These kind of stories make our day! Please feel free to share more updates, we'd love to hear them. We're always here and happy to help so don't hesitate to reach out with any questions or concerns. Best regards, PetLabCo.®
My dog eats. The allergy, it's time to listen to someone who medicine without any problem
Hi Kenneth, we appreciate you sharing this. We'd like to mention we only have supplements not medication. But we're glad to hear about your positive experience, please feel free to reach out if you have any questions or concerns. Best regards, PetLabCo.®
Pup doesn’t really like the taste. But we like the results so I have to camo it in some other food that he doesn’t mind eating
Hi there, thank you for this feedback. We're sorry to hear your pup isn't enjoying the chews. We've emailed you with a few tips that we hope will help. We can also be reached out by phone or chat. We hope to hear from you soon. Best regards, PetLabCo.®
The probright product works well. My dog has decent teeth and puppy breath even at 5 years old. It saves me from having to brush her teeth nearly as frequently. Good product delivered to my post office, thank you.
Hi there, We are so happy to hear that our product is helping to keep your dog's teeth healthy and breath fresh! Thank you so much for sharing your positive experience with us. Kind regards, PetLabCo.®
Our dog stopped licking his toes! He used to lick his toes and whine while doing so every night, so I guess it's working! Smells like bacon and our dog loves it! I've actually had to lock it up because he's swiped a few jars off the counter 🤦♂️ I like that it's automatically delivered too, I don't have to think about ordering it to keep in stock.
Hi Richie, we're happy to hear about your dog's progress and that he's enjoying the taste so much! We're glad to hear the autoship option has made things easier, we're always here and happy to help so please don't hesitate to reach out with any questions or concerns. Best regards, PetLabCo.®
I’ve been using the teeth cleaning g product for several months and I’m not seeing any difference in my dogs dental health.
Hi there, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®
You responded quickly. I couldn't tell it was AI at first.
Hi Susan, We're so glad our quick response was helpful and appreciate you sharing your positive experience with us. We try to get to every customer as quickly possible. Warm regards, PetLabCo.®
You keep sending me product and i have too much already.
Hi Karri, thank you for taking the time to leave this review. We're sorry to hear about this, we're more than happy to adjust your autoship dates. We've sent you an email to further assist, we hope to hear back from you. We can also be reached by phone or chat. We're always here to help. Best regards, PetLabCo.®
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