PetLabCo.

Hi Paula, thank you for this positive feedback, we're glad to hear about your pup's progress. Just a reminder that it can take some time to experience the best potential benefits of our product, so we suggest consistent use for at least 90 days. We’re here for you and can’t wait to hear how things progress! Best regards, PetLabCo.®

Hi Dorothy, we're so happy to hear that your pup is doing well! Thank you for sharing this wonderful feedback. Please feel free to share more updates, and reach out with any questions or concerns. Best regards, PetLabCo.®

Hi Renie, We are sorry to hear you and your dogs have had this experience. We'd love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®

Hi Michel, We are thrilled you are seeing the benefits for your pup! Thank you so much for your wonderful feedback. We appreciate you being a part of our community. Regards, PetLabCo.®

Hi Kathy, We are thrilled to hear our team was able to assist you with your subscription needs. Thank you so much for sharing your experience with us. We appreciate you being a part of our community! Regards, PetLabCo.®

Hi there, Our entire team is incredibly saddened to read about Sophie's passing. We would really like to understand what happened - one of our specialists will be reaching out to you. We would very much appreciate the opportunity to gather additional information and conduct a thorough review. PetLab Co. is proud to be a member of the National Animal Supplement Council (NASC) Quality Seal Program, and we take the safety and quality of our products very seriously. As devoted pet parents ourselves, we understand how heartbreaking the loss of a beloved companion can be, and our thoughts are with you and your family during this difficult time. Kind regards, PetLabCo.®

Hi Mary, We appreciate you sharing your experience with us! It's wonderful to hear that your auto-delivery is prompt and that the product is effectively maintaining your dog's fresh breath and making a difference. With consistency, many customers notice improvements months after months. Warm regards, PetLabCo.®

Hi Roselle, We're so happy to hear you're achieving such great results! Thank you for sharing your positive experience with us. Warm regards, PetLabCo.®

Hi there, Thank you so much for sharing your experience. We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Hi Neil, We're so happy to hear that our supplements have worked wonderfully for your German Shepherd's tummy! Thank you for sharing your positive experience with us. Regards, PetLabCo.®

Hi Kay, We are sorry to hear about your experience. Our team can be reached via: Email: [email protected] Phone: 1-866-473-8522 You also have full control over your subscription from your account portal found here: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Hi Shawn, We're really sorry to hear you did not see the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options - please share your order number so we can help! Thank you so much for giving our Probiotic Chews a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you in the future. Warm regards, PetLabCo.®

Hi there, We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Hi Mary, Thank you so much for your feedback. We appreciate you being a part of our community! Regards, PetLabCo.®

Hi Monica, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®

Hi Kathleen, We are truly sorry to hear about the difficulties you've experienced with your subscription cancellation and the ongoing product returns. We understand your frustration. One of our teammates will be reaching out to you. Kind regards, PetLabCo.®

Hi Debbie, We are sorry to hear about your experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login A member of our team will also reach out to you to provide further support. Thank you for bringing this to our attention. Regards, PetLabCo.®

Hi Terri, We're so happy our product works wonders for your dog's teeth! We understand your concern about shipping times and are actively working to improve our delivery speed for a better experience. Kind regards, PetLabCo.®

Hi there, We're happy to hear that our system allows it to be easy access to live assistance and altering delivery schedule. We appreciate your positive feedback! Warm regards, PetLabCo.®

Hey Shannon, We're so happy to hear our product is working well for your dog! We appreciate you sharing your positive experience with us. Kind regards, PetLabCo.®