PetLabCo. (thepetlabco.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 74% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I have tried several times to cancel mu subscription. I get more product.
Reply from PetLabCo. 2026-07-07
Hi Julie,
We are sorry you have had this experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Regards,
PetLabCo.®
It is great.
I need to stop my order. Have way to much product
Ty
Reply from PetLabCo. 2026-07-08
Hi Cheryl, thank you for taking the time to leave this review. We're sorry to hear about your auto-ship issues and we're more than happy to assist with this. We've sent you an email to take a further look. We're also available via phone and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
The stuff I bought didn’t work. I used it for 2-3 months as stated and I couldn’t figure out how to cancel so I kept getting shipments!
Reply from PetLabCo. 2026-07-08
Hi Cynthia, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to take a further look into your subscription, we've sent you an email. We can also be reached via phone or chat. We hope to hear back from you.
Best regards,
PetLabCo.®
J
Joy · 1 review · Verified · Experienced 2026-06-29 ·
★★★★★
We have been using the Pro Bright…
We have been using the Pro Bright dental powder for over a year and our last vet visit confirmed that our 9 yo mini goldendoodle’s teeth did not need a cleaning.
Reply from PetLabCo. 2026-07-06
Hi Joy,
Thank you so much for your feedback. We are so happy you are seeing the benefits for your 9 year old mini Goldendoodle. That is such wonderful news! We appreciate you allowing us to be a part of their wellness journey.
Regards,
PetLabCo.®
Hi there,
We are so happy to hear you are seeing the benefits for your dogs. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
My dog is still itching and loosing his hair. The allergy chews are not helping. I need to cancel my next order. Thanks
Reply from PetLabCo. 2026-07-07
Hi Darlene,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you so much for sharing your experience!
Regards,
PetLabCo.®
I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue using it, however, he has regular stools, and are not sure he’s not benefiting from it. It may just be the treats or the food, or he may have gotten chiggers. He really likes having his teeth cleaned. We are not going to take him off the probiotics. Thank you so much for offering this product.
Reply from PetLabCo. 2026-07-07
Hi Roberta,
Thank you so much for sharing your experience. We are thrilled you are seeing benefits from our Probiotic Chews. Thank you for allowing us to be a part of your dog's wellness journey.
Regards,
PetLabCo.®
We’ve been using the dental powder for about 5 months and my dogs’ breath smells way better. I guess it’s working!
Reply from PetLabCo. 2026-07-07
Hi Jenna,
That is wonderful to hear! We are so happy your dog's breath smells better after using our ProBright for five months. Thank you so much for sharing your experience. We appreciate you being a member of our community!
Regards,
PetLabCo.®
C
Crystal M · 3 reviews · Experienced 2026-07-06 ·
★★★★★
Great experience so far I'm just hoping…
Great experience so far I'm just hoping it helps my pup.
Reply from PetLabCo. 2026-07-07
Hi Crystal,
Thank you so much for sharing your experience so far. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
After a few months you do notice a difference my dog does not roll on her back anymore or lick her paws you just have to be patient and give it time and you will be pleased
Reply from PetLabCo. 2026-07-06
Hi Steve,
That is excellent advice! It can take time to see the benefits and we are thrilled you are seeing them now! Thank you for your feedback. We appreciate you being a part of our community.
Regards,
PetLabCo.®
B
Barry · 4 reviews · Verified · Experienced 2026-06-29 ·
★★★★★
Timely
Timely, worry-free aervice
Reply from PetLabCo. 2026-07-06
Hi Barry,
Thank you so much for your 5-star review! We are happy to know our service are timely and worry-free. That is what we strive for.
Regards,
PetLabCo.®
I order the probiotics for my dog. They seem to have improved her digestion, and made her breath smell better! Orders arrive quickly, and have had no problems!
Reply from PetLabCo. 2026-07-07
Hi Deborah,
We are so happy to hear you are seeing the benefits for your dog! Thank you so much for sharing your experience. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Hi Pam,
Thank you so much for your kind words! We are glad you are seeing the benefits for your pet. Thank you for being a part of our community.
Regards,
PetLabCo.®
I am sorry to post a complaint but I have asked o3 different times to stop taking payments out of my bank acct and my stop sending me the tabs. I am 75 yrs old and I cannot afford extra things on my social security.
Sue Tullock
Reply from PetLabCo. 2026-07-05
Hi Sue, thank you for taking the time to reach out and we're sorry to hear about this cancellation issue. We're more than happy to take a further look into this, we've sent you an email to assist you. We can also be reached by phone or chat. We hope to hear from you.
Best regards,
PetLabCo.®
Thank you so much for your tooth powder! I recently took my chihuahua, Possum, in for her annual visit and the vet was impressed with the condition of her teeth!JHH
Reply from PetLabCo. 2026-07-05
Hi Jan, we are thrilled to hear about Possum's progress! It's wonderful to know. Thank you for sharing this fantastic news! We'd love to continue to hear about how she is doing so please feel free to share updates or reach out with any questions or concerns. We're always here and happy to help!
Best regards,
PetLabCo.®
R
Russell Kidd · 6 reviews · Experienced 2026-07-05 ·
★★★★★
The absolute best for pet health and care!
The product is top of the line for a healthy gut in my little dog. Also the website, and app are very easy to navigate and conduct business. And the best part is the awesome deals on their items and discounts 😁
Reply from PetLabCo. 2026-07-05
Hi Russell, we're so happy to hear that your dog is enjoying the product! It's also wonderful to know that you find our website and app easy to use. We're here to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
I ordered some chewables for my dog and I continue to get package after package and don’t know why. Please whatever needs to be done, take me off this order. I have so many bags of chewable that I don’t need.
Reply from PetLabCo. 2026-07-06
Hi Brandon,
We are sorry to hear about your experience. Customers are only enrolled in a subscription if the subscription option is clicked during the checkout process. You have full control and can cancel at anytime from your account portal.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
L
Leslie · 1 review · Experienced 2026-07-03 ·
★★★★★
Placed an order and paid for expedited…
Placed an order and paid for expedited delivery and it never arrived. Reached out and an AI Bot responded. They replaced my order (with a trial of another item) I did not request additional merchandise, I just wanted what I ordered. Above & beyond customer service. I must say that the AI Bot is pretty good. I have my product and the extra items and my dogs ate both so we will see if I get any results in relieving the itching and maybe cut back on the other med I give them. I hope to post an update in about 3 months. If I was rating the customer service it would I would give a 5 but since I don't know if the product is going to work yet I had to give it a 4.
Reply from PetLabCo. 2026-07-04
Hi Leslie, we appreciate you sharing your experience with us. We're glad to hear we were able to resolve your delivery issues for you! Thank you taking the time to leave this feedback. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you and your pup along the way!
Best regards,
PetLabCo.®
M
Maria · 8 reviews · Verified · Experienced 2026-07-04 ·
★★★★★
Have been using Pet lab for over 20 years
Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & healthy.
Great product, dependable delivery even during Covid, great Customer service.
Reply from PetLabCo. 2026-07-06
Hi Maria,
Thank you for sharing your experience. While we haven't been around quite that long, we do appreciate you taking the time to leave your feedback. Thank you for being a part of our community.
Regards,
PetLabCo.®
