TheraNest by Ensora Health (theranest.com) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
We're sorry to hear that! Connectivity issues can be really disruptive, especially in the middle of a session. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll do our best to help figure out what's going on. Madison TheraNest by Ensora Health
I would like the ability to back date documents and to have a default calendar week view when logging into theranest.
Thank you for sharing this! Both of those are really practical suggestions and exactly the kind of feedback that helps us improve. We'll make sure it gets passed along to the right team. If you ever have more ideas, we'd love to hear them at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
I like using Theranest, I find it easy to use and navigate.
So glad to hear it! Easy to use and easy to navigate is exactly what we're going for. Thanks for sharing! Madison TheraNest by Ensora Health
Smooth and easy, just how we like it! Thanks so much for sharing. Madison TheraNest by Ensora Health
Easy to navigate for scheduling and notation. Everything is labeled and easily accessible.
This is exactly what we aim for! Scheduling, notes, and everything in between should be easy to find and easy to use. Really glad it's working that way for you. Madison TheraNest by Ensora Health
This site if far better than CareLogic, which I used for over a decade. It is not perfect, particularly when trying to reschedule an appointment to another day/time or scheduling appointments for multiple sessions.
That really means a lot coming from someone with over a decade of experience on another platform! We hear you on the rescheduling and multi-session scheduling, those are areas we want to keep improving. If you ever want to share more about what would make it work better for you, we'd love to hear it at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
Very few day to day or big picture problems have been coming up. Can't remember the last time I had an issue with the platform. User friendly and comprehensive.
Reliable, user friendly, and comprehensive. We couldn't ask for more! Thank you so much for sharing this. Madison TheraNest by Ensora Health
The improvements overall have made a few things or user intuitive, I would just request to balance improvements with allowing users to master what currently exists. Sometimes it feels like constantly chasing getting “comfortable “ with such systems.
This is really thoughtful feedback and we appreciate you sharing it. Finding that balance between rolling out improvements and giving users the space to feel truly comfortable is something we think about. You shouldn't feel like you're constantly playing catch up. We'd love to hear more about your experience at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
Took a long time for a response after submitting a ticket and it is still not resolved over 2 weeks later. The communication as a whole with the system is lacking.
We're really sorry to hear this. Two weeks without a resolution is not the experience we want for you and we completely understand the frustration. Please reach out to us directly at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure your ticket gets the attention it deserves. Madison TheraNest by Ensora Health
The system is easy to operate, functions as it is intended and help is easily accessible.
Easy to operate, does what it's supposed to, and help is there when you need it. That's exactly what we're going for! Thanks so much for sharing. Madison TheraNest by Ensora Health
Theranest is easy to use for my business.
Really glad TheraNest has been a good fit for your business! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
Poor, almost non existent support staff. I don’t like the schedule updates, how to select times and services. But, that’s how it’s always been with your company. Fortunately, I have made it work for me and the cost is reasonable. The paperwork aspect works for me and my clients. Theranest is better than the ones I previously tried.
Thank you for sticking with us and for being so honest. We're really glad the paperwork side is working well for you and your clients, and it means a lot that you've found TheraNest to be a good fit overall. That said, the concerns around support and scheduling are ones we take seriously and want to do better on. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll personally make sure your feedback gets to the right people. Madison TheraNest by Ensora Health
There are times that I cannot get on Theranest. Other times I can log on and move to a client form, then the screen will go blank and freeze. Each time this happens I have too hit the X and start over again with login. This will take several efforts to get the website to respond apparently. This is frustrating and waste time.
We completely understand the frustration and we're sorry you're dealing with this. Having to log in multiple times just to get to a client form is not the experience we want for you. We'd really like to get to the bottom of what's causing this. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll personally make sure the right team looks into it. Madison TheraNest by Ensora Health
Theranest is user friendly and it simplifies an initial assessment and diagnosis.
Making the assessment and diagnosis process simpler is something we put a lot of thought into, so it's great to hear it's making a difference. Thanks for sharing! Madison TheraNest by Ensora Health
Always great to hear! Thanks so much for sharing. Madison TheraNest by Ensora Health
All aspects of app efficient & easy to understand.
Efficient and easy to understand across the board, that's the goal! Thank you so much for sharing. Madison TheraNest by Ensora Health
The TheraNest program is easy to maneuver through and very helpful when documenting. The drop down boxes that are added in each section assist with adequate and thorough documentation.
So glad the documentation features are working well for you! The dropdown options in each section are designed to make thorough documentation as quick and painless as possible. Really appreciate you taking the time to share this. Madison TheraNest by Ensora Health
ITs easily understood andn easy to utelilize
Easy to understand and easy to use, that's exactly what we aim for! Thanks for sharing. Madison TheraNest by Ensora Health
The software and websites are easy to use.
Really glad to hear it! Thanks so much for sharing. Madison TheraNest by Ensora Health
The system is user friendly, AI feature/layout is also nice for checking your progress notes; and the tabs are easy to locate.
So glad the AI features and easy navigation are hitting the mark! Thanks so much for sharing. Madison TheraNest by Ensora Health
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