TheraNest by Ensora Health (theranest.com) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
TheraNest has become a bit more user-friendly which is much appreciated.
We appreciate you noticing! We're always working to make things better and it's great to hear it's making a difference. If there's anything else we can do to improve your experience, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
I am not notified when claims are rejected. I thought I would be notified. I know you see these Error Messages all th time, but I don't know what they mean. I need YOUR help to know what I should do differently in order to get them accepted.
We are so sorry you've been dealing with this without the support you need. You're right that claim rejection error messages can be confusing and you should not have to figure them out alone. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure you're connected with someone who can walk through the errors with you, explain what they mean, and help get those claims accepted. Madison TheraNest by Ensora Health
Thank you so much. We're glad you think so! Madison TheraNest by Ensora Health
Easy navigation is always the goal — glad it's landing that way! Thanks for sharing. Madison TheraNest by Ensora Health
Friendly, nice and supportive
That means so much to us, thank you! We truly care about the people we work with and love hearing this. Madison TheraNest by Ensora Health
Once you get used to the system it is very user freindly
Getting comfortable with any new system takes a little time and we're glad it's been smooth sailing since! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
User friendly and has all the features that I need!
User friendly and checking all the boxes, that's what we love to hear! Thanks so much for sharing. Madison TheraNest by Ensora Health
The site is difficult to navigate through. There are many times I post my notes only to have them upload on my review, but then when checking back on the fairness site, they are not there. Some of my clients have not been notified of upcoming appointments, I am not being notified of 90 day treatment plans, and communication between my office and me are less than fine.
We're really sorry to hear this. Missing notes, clients not receiving appointment reminders, and not being notified of 90 day treatment plans are all serious issues that directly impact your practice and your clients, and we completely understand the frustration. This is not the experience we want for you and we want to get to the bottom of it. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I will personally make sure you're connected with the right people to work through each of these issues with you. Madison TheraNest by Ensora Health
The representative who helped me took the time to dig in and really understand the problem, and then came up with a simple solution.
This is so great to hear! Taking the time to truly understand a problem before jumping to a solution is exactly the kind of support we strive for. We'll make sure the rep knows their hard work didn't go unnoticed. Thanks for sharing! Madison TheraNest by Ensora Health
Most user-friendly software I have used to date, as far as a client database, and managing my interactions with my clients. Very useful!
Most user-friendly on the market, we'll take it! So glad TheraNest has been a great fit for managing your clients and keeping everything organized. Thank you for sharing! Madison TheraNest by Ensora Health
Ease of use and importance of the electronic records
Easy to use and built around what matters most — secure, reliable electronic records. Thank you for sharing! Madison TheraNest by Ensora Health
Ease of use. All prompts are very clear in what I am supposed to do and what the system is looking for.
This is great to hear! Clear prompts that guide you through the process are something we put a lot of care into, so it means a lot to know it's making a difference. Thanks for sharing! Madison TheraNest by Ensora Health
Overall the program and website is good but with the recent changes it seems a little slower on my computer and sometimes seems to freeze. I think the changes are good but the cursor is slower to change into the clickable hand-with-finger so that is disappointing. There are more glitches when I reschedule appointments than in years past.
Thank you for the detailed feedback! We're glad the changes have been a step in the right direction overall. The slowdowns, freezing, and rescheduling glitches you're experiencing are not things we want you dealing with and we'd love to look into what's going on. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and we'll see what we can do to get those sorted out for you. Madison TheraNest by Ensora Health
Really glad to hear it! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
I love the schedule that they made up, well written, so much confidence knowing who's client and therapist detailed in name form. Well done helping me while I'm working at the SLC. Also the options are pretty solid when it comes to clicking on the staff button. Knowing who's cancelled, who's coming in later, etc. Keep up a good work folks.
This made us smile! Knowing that the schedule is clear, detailed, and actually helping you do your job better is exactly what we're going for. We'll keep it up! Thanks so much for the kind words. Madison TheraNest by Ensora Health
Really glad to hear it! If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
That's exactly what we like to hear! Thanks so much for sharing. Madison TheraNest by Ensora Health
In one of my private practices that I work for, when the last update happened, it blew out all of the credit card information of our clients and we had to contact each one of them to reload it. I don’t know if it was our error when registering cc’s or what?
Thank you for bringing this to our attention! We're really sorry you and your clients had to go through that — having to re-collect credit card information is a frustrating experience for everyone involved. We'd love to look into what happened to make sure it doesn't occur again. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll make sure the right team takes a look. Madison TheraNest by Ensora Health
The transition from Vantage to Stripe the new provider for credit card transactions has not been a smooth process. The constant errors we receive are disruptive to the collecting of funds and our practice in general. The speed of the program has slowed down significantly especially when collecting payments.
Thank you for sharing this. We hear you, and we're sorry the transition to Stripe has been such a disruptive experience. Errors and slowdowns during payment collection are the last thing you should be dealing with, and we understand how much that impacts your practice day to day. This is something we want to get to the bottom of. Please reach out at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll make sure your concerns get in front of the right people. Madison TheraNest by Ensora Health
I have had TheraNest for a long time and have found it easy to do billing.
Long-time users mean a lot to us, so thank you! We're glad billing has been smooth and easy. If there's anything we can do to make your experience even better, let us know at [email protected] (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health
63 reviews matching