The Suit Depot (thesuitdepot.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I am very ! But your customer service never failed me last year. I order a suit and . It was the wrong size. I sent the suit back. I told him to send me a blue tux. I never got the blue tux. Check your records.
Reply from The Suit Depot2026-07-07
Hi Ivory,
Thank you for reaching out, and I'm truly sorry to hear about your experience.
I understand how frustrating it must be to be expecting a replacement and not receive it.
After reviewing our records, I wasn't able to find a replacement request associated with your account. I also went through your previous orders, but unfortunately, I couldn't locate a request for a blue tuxedo replacement.
I'd really like to help get this resolved for you. Could you please send me the order number related to the original return? If you have any additional information about the blue tuxedo that was intended as the replacement, such as the brand, size, or style, that would be very helpful as well.
Once I have those details, I'll investigate this further with our team and do everything I can to determine what happened and work toward a resolution.
Thank you for your patience, and I look forward to hearing from you so we can get this sorted out.
Warm regards,
The Suit Depot team
Hi Scott,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that you had a positive experience with our return process and that you're enjoying your new shirt. It's wonderful to know it was just the right choice!
We truly appreciate your support and are grateful for the opportunity to serve you. We look forward to helping you again the next time you're shopping for your wardrobe.
Thank you again for choosing The Suit Depot!
Warm regards,
The Suit Depot Team
Your people are great. No hard sells and very comfortable environment. Quality products at a very good price. I came from Farmington Hills to shop there.
Reply from The Suit Depot2026-07-07
Hi Ralph,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you enjoyed the welcoming atmosphere, our no-pressure approach, and the quality and value of our products. Providing a comfortable shopping experience is something we take great pride in, so your feedback means a lot to our team.
We also truly appreciate that you made the trip from Farmington Hills to visit us. Thank you for choosing The Suit Depot and for placing your trust in us.
We look forward to welcoming you back the next time you're looking to add to your wardrobe!
Warm regards,
The Suit Depot Team
My suit came in right on time, fit me perfectly & was packaged so amazingly! I truly am grateful for you guys. The quality of the suit is awesome, the price was just what I was looking for and service was phenomenal.
Reply from The Suit Depot2026-07-07
Thank you so much! We're so glad everything worked out, from the fit and delivery to the packaging. It means a lot to hear you were happy with the quality, price, and overall experience. We really appreciate your support and hope to help you again the next time you need a great suit!
Ben,was informative,friendly and proffessional.Love my purchase! Will be back!
Reply from The Suit Depot2026-07-03
Hi Dennis,
Thank you so much for your kind words! We're delighted to hear that Ben provided informative, friendly, and professional service, and that you love your purchase.
We'll be sure to share your feedback with Ben, it will mean a lot to him. We truly appreciate your support and look forward to welcoming you back for your next purchase.
Thank you again for choosing The Suit Depot!
Your staff was very helpful. My sales representative Ronnie was a great help on finding just what I was looking for.
Reply from The Suit Depot2026-07-03
Thank you so much for your kind review, Pastor Houston!
We’re truly glad to hear that you had a positive experience and that Ronnie was able to assist you in finding exactly what you were looking for. Providing helpful and attentive service is very important to us, and your feedback means a great deal to our team.
We sincerely appreciate your support and look forward to serving you again in the future!
Hi Steve,
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience, and we’re glad to hear you received excellent service. Your support means a lot to us.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out, we’ll be happy to help.
Warm regards,
The Suit Depot Customer Service
Hi Ryan,
Thank you so much for your kind feedback.
We’re glad to hear you’re happy with the value and the item. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s anything you ever need in the future, please don’t hesitate to reach out, we’ll be happy to help.
Warm regards,
The Suit Depot Customer Service
This was a return and exchange for a smaller size. All the operation was great. My replacement suit is ready for shipping carrier. I am fully satisfied with The Suit Depot. They maintain immediately with they promise. Thank you for a service well done!!!!
Reply from The Suit Depot2026-07-02
Hi Domenico,
Thank you so much for taking the time to share your feedback, we truly appreciate it!
We’re very glad to hear that your return and exchange process went smoothly and that your replacement suit is now ready for shipment. It means a lot to us to know you’re fully satisfied with the service and support you received.
We really appreciate your trust in The Suit Depot, and we’re always here if you need anything in the future. Enjoy your new suit!
Warm regards,
The Suit Depot Customer Service
Hi Carol,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that your suit arrived quickly, fit perfectly, and met your expectations for quality. Knowing that you had a great experience means a lot to us.
We truly appreciate your support and are grateful you chose The Suit Depot.
We look forward to serving you again in the future, and if there's ever anything we can assist you with, please don't hesitate to reach out.
Warm regards,
The Suit Depot Team
I’ve always experience excellent help… I’ve always experience excellent help
I’ve always experience excellent help when I come to the suit depot I’ve always find what I’m looking for when I come through the doors sales people are professional and caring for the customer needs
Reply from The Suit Depot2026-06-30
Thank you for your kind words! We're so glad to hear you've consistently had a great experience with us. Our team truly appreciates your support, and we look forward to helping you again on your next visit!
I like the service and hospitality Ronnie took care of me very knowledgeable on fashion
Reply from The Suit Depot2026-06-30
Hi Albert,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you had a positive experience and that Ronnie was able to take great care of you. It’s wonderful to know his knowledge and hospitality made your visit enjoyable, he’ll be very happy to hear your kind words.
We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The Suit Depot Team
we i needed the item, i called, and they gave me a discount off the item, and the order was shipped out quickly.
Reply from The Suit Depot2026-06-30
Hi Ray,
Thank you so much for taking the time to share your feedback.
We’re really glad to hear that our team was able to assist you quickly and provide a discount to help with your order, and that your item arrived promptly. It’s always our goal to make the process as smooth and helpful as possible when our customers need support.
We truly appreciate your business and look forward to serving you again in the future. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Suit Depot Team
Every time there is great service and great prices
Reply from The Suit Depot2026-07-01
Hi Michael,
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear that you've consistently had great experiences with both our service and our prices. Providing excellent customer service and great value is always our goal, so it's rewarding to know we've been able to meet your expectations.
We truly appreciate your continued support and look forward to serving you again in the future. If there's ever anything we can assist you with, please don't hesitate to reach out.
Warm regards,
The Suit Depot Team
Hi Will,
Thank you so much for taking the time to share your feedback.
We’re glad to hear that you found our website easy to navigate. Making the shopping experience as smooth and simple as possible is something we work hard on, so your comments mean a lot to us.
We truly appreciate your support and hope to serve you again in the future. If there’s ever anything we can help you with, please don’t hesitate to reach out.
Warm regards,
The Suit Depot Team
The coat I purchased was well made and well tailored. Quality product at a good price.
Reply from The Suit Depot2026-07-01
Hi Russell,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you're pleased with the quality, tailoring, and value of your new coat. Knowing that it met your expectations means a great deal to us, as we're committed to offering well-crafted products at great prices.
We truly appreciate your support and look forward to serving you again in the future. If there's ever anything we can assist you with, please don't hesitate to reach out.
Warm regards,
The Suit Depot Team
Thank you so much for your kind review!
We're thrilled to hear that you enjoyed our selection and had a great experience with our sales team. Providing excellent service and helping our customers find exactly what they need is always our goal.
We truly appreciate your support and look forward to welcoming you back to The Suit Depot again soon!
Got a custom tux, sport coat, and slacks. The service was spectacular and the price was reasonable!
Reply from The Suit Depot2026-06-29
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience purchasing your custom tuxedo, sport coat, and slacks. It's especially rewarding to know that our team's service exceeded your expectations and that you found our pricing to be a great value.
We truly appreciate your trust in The Suit Depot and look forward to helping you with all of your future formalwear and menswear needs. Thank you again for your support!