The Tea Spot (theteaspot.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Simon Fuchs · 2 reviews · Experienced 2025-09-04 ·
★★★★★
Excellent Customer Service
The Tea Spot has consistently been wonderful, but on my most recent order the infuser I recieved (as a free promo btw) came bent out of shape. I responded to the email for the order and recieved an almost immediate response sending me a new one along with an additional free gift. I was already over the moon with The Tea Spot as a company, so now I must be at intergalactic levels of happy with the professionalism here.special shout out to Angie for the expedient and professional service.
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Holly · 1 review · Experienced 2025-08-29 ·
★★★★★
Wonderful Tea + Customer Support
The Tea Spot quite simply has wonderful, quality-sourced teas that taste delicious as well as supporting good health! I value the emphasis on the tea leaves or herbal ingredients rather than a lot of added "natural flavors" . Customer support is awesome (and still features real people)! I've been a customer for around 10 years.
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Karen · 1 review · Experienced 2025-08-26 ·
★★★★★
Amazing
Amazing. Wonderful.
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Kerry · 1 review · Experienced 2025-03-27 ·
★★★★★
THE Tea Spot
THE Tea Spot. The word "the" should be in all caps because they really are second to none. The freshness, the assortment, the flavorful tastes, the aromas, the seasonal options, the Steepware, the samples and discount codes in every order, the website, the rewards program, the promotions and dont get me started on the customer service! Questions, concerns and suggestions are answered and addressed promptly and you feel as if you're speaking to family. Truly, they are one of America's best companies even outside of the tea.
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Pablo · 1 review · Experienced 2025-03-05 ·
★★★★★
They are really fast to help and are…
They are really fast to help and are really helpful and mindful. All of their products are really good quality.
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Andre Feliciana · 1 review · Experienced 2025-02-28 ·
★★★★★
Great Customer Service to Match the Great Tea
I needed a replacement tea strainer/infuser basket for my Tetsubin tea pot. I emailed customer service after trying to find a replacement strainer elsewhere. Angie let me know it was not available on the website but could send one out for a small charge and shipping. She even setup the order so all I had to do was enter payment details. Quick turnaround and great customer service.
Reply from The Tea Spot2025-02-28
Thank you so much for taking time to share your experience! We're so happy we were able to keep your Teapot brewing for you!
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Tom Carroll · 1 review · Experienced 2025-01-10 ·
★★★★★
Top quality and competent
Not only is the tea top quality, the customer experience is first-rate.
Angie at customer service was able to fix my ordering error in record time, with a few easy clicks on my part. They even helped me save a bit of money on shipping costs. It was a distinct pleasure to to have things handled smoothly and competently. Makes the tea even better.
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Pam Molina · 1 review · Experienced 2024-12-21 ·
★★★★★
Very helpful customer service!
I sent a package from the Tea Spot to my daughter but she never received it. I reached out to the company and Angie promptly replied. After verifying the address she was able to get the package reshipped. Angie was very helpful and my experience working with her was wonderful! I have purchased from the Tea Spot before and will certainly continue to do so! Thank you, Angie!
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Gloria W. · 1 review · Experienced 2024-12-12 ·
★★★★★
Favorite Tea Shop!
Great selection of tea with helpful descriptions and details for each kind. Fast shipping and helpful customer support. Favorite place to order tea from!
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A Mills · 1 review · Experienced 2024-11-29 ·
★★★★★
This is my favorite tea company by far
This is my favorite tea company by far. Women-owned, donating some profit, environmentally and human-health friendly packaging and tea bags… they’ve thought of everything. But what I love the most is how great the teas taste and make me feel. The Desert Sage is a unique and effective digestive tea that really helps. I wrote with a query about a product and a real person wrote to me right away. The packaging is gorgeous so the 15 sachet bags or tins make great gifts. I enjoy supporting this business so much!
This company truly has its customers best interest at heart, as well as their commitment to the quality of their products! Had a great experience with every aspect since reaching out to customer service! Thank you Angie for your great response time, and to the solving of our issue!
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Jan’s Pro Max · 1 review · Experienced 2024-11-21 ·
★★★★★
My Favorite Tea on Earth 🌎
About a year ago I found the Earl of Grey tea from the Tea Spot. I have been a lifelong fan of Earl Grey teas so I decided to give it a shot. Once I opened the bag and smelled the tea, I knew this was going to be “next level”! Once I brewed the Earl of Grey and took my first sip (with local wildflower honey and vanilla creamer) I realized that this was Earl Grey on steroids. The flavor is so much more than any tea I have ever tasted. I would consider myself a semi-professional tea taster so you can trust me on this. It’s the best, period.
I did not receive my order from Tea Spot. When I reached out to let them know, Angie was extremely helpful for the next week as we waited to see if it would be delivered. When it wasn’t she had another order sent to me within days. The customer service I received was polite and efficient! Nice job, Tea Spot:)
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Chris S. · 1 review · Experienced 2024-11-07 ·
★★★★★
You will never find better customer service anywhere
You will never find better customer service anywhere than at The Tea Spot. Ever. I've had lots and lots of friendly, expert and speedy assistance from them over the years (addresses changed, deliveries consolidated, subscriptions adjusted, mixed-up orders of mine corrected, etc.). But nothing can top the help they gave me today when a gift recipient of mine, who lives alone and whose package had already been sent out, ended up having emergency surgery and wasn't going to be home to keep neighbors from noticing an unclaimed package at the front step in a day or two.
True to form, The Tea Spot tried, though unsuccessfully, to use their influence with the shipper to have the package returned to them for credit to me or readdressed for shipment to me instead. They then told me that if someone else could get hold of the package upon arrival and write "return to sender" on it, that would still work. They promised to process my reorder immediately if the package was missing when the recipient got home, desperately in need some lovely tea. They also invited me to get back to them if there was anything else they could try to do. Then they even asked after the gift recipient and sent best wishes for an uneventful recovery. This was, like, an hour or less after my message to them once I'd been unable to get the shipper to help fix things. The customer service people at The Tea Spot swiftly jumped on a problem that wasn't even theirs, and at the same time made me feel better and reassured on a very tough day for me.
There's nothing else like these folks. Whenever you need help, you'll thank your lucky stars if you're dealing with The Tea Spot. And if you are already a customer, please send them some appreciation for their work along with your next message to obtain assistance. They totally deserve it.
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Michael Graves · 1 review · Experienced 2024-10-02 ·
★★★★★
I 💜 The Tea Spot.
I have been ordering from The Tea Spot for years. Whether it was to our home in New Mexico (even got a Brick & Mortar in Santa Fe), or to Djibouti Africa, always quality products. But most importantly, customer service. You are valued & appreciated by the folks who work here. I will always be a customer here. ☺️
We truly like the Lights Out blend. It really does calm and relax you for bedtime. The flavor is unexpectedly delicious! We are looking forward to trying the other teas we ordered. Great product!
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kristine s · 3 reviews · Experienced 2024-08-14 ·
★★★★★
Morning Mojo
Ordered my Morning Mojo tea and was so excited when it arrived along with a free sample of Earl Grey! The Tea Spot always brightens my day!
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Martine · 11 reviews · Experienced 2024-08-16 ·
★★★★★
I'm a new Customer and now I'm a loyal one!
My friend told me about The Tea Spot and I'm so thankful. Their teas are fresh, full of flavor and of outstanding quality (much better than where I'd been buying). I didn't want my morning teapot of Gyokuro organic to end - it tasted amazing! I'm now sipping the Keep Fit, Organic which I decided to cold brew in my Mountain Tea Tumbler - it's refreshing and delicious. I also purchased Sencha Organic Tea which is another firm favorite of mine. Their Customer Service Team are top notch and quickly resolved a little order glitch - I can't speak highly enough of them and they've gained a forever customer now. Don't hesitate to shop here, I'm a picky shopper and these guys are the best!
Reply from The Tea Spot2024-08-16
Hi Martine! Thank you so much for taking the time to leave your feedback! We truly appreciate you and are so happy to help!
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Tiffany · 1 review · Experienced 2024-08-16 ·
★★★★★
I love this product!
I love this product!! Everything I have purchased is top notch! From the tea to the tumblers, Tea Spot is the BEST!
Reply from The Tea Spot2024-08-16
Thank you so much for your kind words! We appreciate your time and are so glad you're here!
I love the Tea Spot! I first met Maria through Skirt Sports on what seems like forever ago. She and her team brought a variety of brewed teas for all of us to try.
She shared her story and information about the health benefits of loose leaf tea. I fell in love with the flavors, and how easy it was to brew on the go, hello Steepware 🥰 It was a whole new experience. My hydration options just expanded beyond my wildest dreams.
Here I am so many years later and I’m still a huge fan and cheerleader of the Tea Spot. 🎉🎉🎉
From the products to the people everything is outstanding!! ❤️
