It's goin on a month and still not notified of any progress I had to reach out to them when there stuff says with in 72 hours they wanna say cld take longer but dang how long I paid them already I didn't stall so y are they. Thumbs down to them worse connection with communication and when reply it's the same reply all the time
Reply from Theunlockingcompany2026-05-15****Want to know if we can unlock before you order? Please email [email protected] before purchase so we can provide you with the options available to you. All we need is the make, model, locked carrier and IMEI.****
We’re sorry to hear you’re frustrated with the experience. We reviewed the communication on the order and want to clarify a few points for transparency.
The 1–72 hour timeframe listed on the website is an average estimated processing time, not a guaranteed completion window, as explained on the product page, FAQs, and Terms & Conditions. Some devices and carriers unfortunately take longer due to manufacturer/server-side delays that are outside of our direct control.
Reviewing the communication history, we provided an updated timeframe approximately 13 calendar days ago, and then again today advised that the order is still processing because completion has not yet been received from the supplier/manufacturer systems. The order itself was placed on April 29th, and as of today it has been approximately 12 business days in processing.
We understand delays are frustrating, especially when customers are eager to use their devices, but we have continued responding and providing updates as information becomes available. We do not benefit from delays and are actively continuing to work the order through the available services until completion.
We appreciate your patience and hope to provide a successful update soon.
