Tipsy Elves

So glad you loved it, thanks for bringing the fun! 🎉

We appreciate you, thanks for the great feedback!

Thanks for the love, we’re glad the product delivered!

Sanam, this seriously made my day, thank you so much for sharing this 💛 I love that you, your mom, and your daughter are all rocking your snowsuits together, that’s such a fun trio. And the fact that you’re getting compliments every time you wear them? Exactly what we hope for. I also really appreciate you calling out your experience with shipping and customer service. It means a lot to know that when something wasn’t quite right with your daughter’s order, we were able to jump in and take care of it quickly, that’s always our goal. You coming back for a third suit (and counting 👀) honestly means everything to us. We’re lucky to have you as part of the Tipsy Elves fam.

Glad it lived up to the fun! Thanks for sharing.

Hey Christine, I totally get why this situation is frustrating, and I’m really sorry you had to deal with being charged without knowing what the charge was about. That’s definitely not the experience we want for you. I have gone ahead and sent you an email to make sure that this is sorted out.

Ahh this made my day to read 😭💛 I love that you found us through another disc golfer—that’s honestly the best kind of recommendation. And I feel you on Buffalo winters… that kind of cold hits different, so hearing the suit is actually keeping you warm out there is everything. Also YES to the zip vents 🙌 such a game changer when you’re moving around but still want to stay cozy. I’m so glad it’s hitting that perfect balance for you. And I’m really happy you were able to snag it with that discount too—you deserve to feel warm and look awesome doing it.

That’s not the experience we want you to have. I’m going to look into this right away and see exactly what’s going on with your order and why it hasn’t moved yet.

Hi Katrina, Thank you for reaching out! I completely understand how frustrating it can be to see a charge you weren’t expecting — I’d be frustrated too. I’ve sent you a direct message so we can go through the details together and make sure this gets resolved quickly for you. We’ll get this sorted out so you’re not left wondering about any charges. Thanks so much for your patience!

He Logan, I totally get how frustrating that must be, getting emails you don’t want is the worst. 😞 I want to make this right for you. I’ve gone ahead and sent you a direct message so we can make sure your email is fully removed from our list and that you stop receiving these messages. We’ll get this handled so you don’t have to deal with any more spam. Thanks so much for your patience while we fix this!

Yesss we love to hear that!! 🙌 Fast shipping and it looks just as awesome in real life? That’s the dream. So glad it lived up to the hype — now go turn some heads in that suit 😎 Thanks so much for sharing the love!

Thank you for reaching out! I completely understand how concerning it can be to see an unexpected monthly charge — I’d be frustrated too. I’ve sent you a direct message so we can review the details together and make sure this gets resolved quickly. We’ll get this sorted so you’re not left worrying about any charges. Thanks so much for your patience while we work this out!

First off — running local 5Ks in cozy Christmas costumes sounds amazing. I love that you’re out there spreading holiday cheer like that. That makes me so happy to hear. 🎄 But I also really want to say… I’m sorry about the checkout experience. I completely understand why that would feel sneaky. If something looks required or isn’t clearly explained, and then you see a charge later that you didn’t knowingly sign up for — that’s frustrating. No one likes feeling caught off guard like that. I’m really glad our customer service team was able to cancel it and get you refunded right away, that’s absolutely what should happen. But that doesn’t change how it made you feel in the moment, and that part matters. We never want anyone walking away from an experience with us feeling tricked or misled. I truly appreciate you calling it out instead of just staying quiet about it. Feedback like this is important, and I’ll make sure it’s shared internally. Thank you again for the support and for rocking those Christmas 5Ks in style.

That’s what we love to hear!! 🙌❄️ Perfect timing for a record snowfall in Ohio — sounds like that snowsuit showed up right on cue! So glad everything arrived quickly and worked out exactly when you needed it. Stay warm out there and enjoy every snowy minute! ☃️

Quick delivery + great quality + super fun? That’s the trifecta right there. So glad you’re loving it — thanks so much for taking the time to share! 💛

So glad to hear the quality and fit worked out, and that the return process was easy too!

Hey Christine, so sorry about this experience. We've reached out to you directly to resolve this

So happy to hear your order arrived on time and that you’re loving the quality!

Hey Natalie, so sorry about this experience. We've reached out to you directly to resolve this

Love hearing this! So glad you enjoyed the design, quality, and fast holiday shipping