Tonal

We're so glad to hear that Tonal fits so well into your schedule! It's wonderful to know you're enjoying the convenience of working out at home and that our coaches help keep you motivated, even through on-demand workouts. Creating an engaging experience that encourages and supports our members is something we strive for every day. Thank you for sharing your feedback, and we hope you continue to enjoy your Tonal journey!

We're so glad you're enjoying the variety of Tonal's programs! Our team works hard to create programs that support different goals, fitness levels, and interests, so it's wonderful to hear they've made a positive impact on your experience. Thank you for sharing your feedback, and happy training!

We're thrilled to hear that Tonal has transformed the way you feel about strength training! It's wonderful to know that our coaches, workouts, and programs have helped you stay consistent and achieve great results over the past two years. Thank you for sharing your experience—we're honoured to be part of your fitness journey and look forward to supporting you for many more workouts!

We're so glad to hear that your whole family is enjoying Tonal! It's wonderful that each member can personalize their experience by following a program or creating their own freestyle workouts. Thank you for sharing your feedback—we're honoured to be part of your family's fitness journey!

We're thrilled to hear that Tonal has become such an important part of your fitness routine! We're glad you're enjoying the equipment, our coaches, and the variety of content available. Thank you for sharing your experience and for being part of the Tonal community!

We're so glad to hear that Tonal has become your favourite piece of exercise equipment! It's wonderful to know you're enjoying the convenience of working out at home, the all-in-one design, automatic weight adjustments, workout variety, and progress tracking. We're especially happy that Tonal fits so well into your home and has become your go-to workout companion. Thank you for sharing your experience and for being part of the Tonal community!

We're thrilled to hear that Tonal has been such an important part of your fitness journey! It's wonderful to know that the safety features and guidance from our coaches—especially Tony Horton—have helped you stay active and train confidently. We're also glad you're enjoying the quieter and smoother experience of your Tonal 2. Thank you for sharing your story, and we appreciate your family's continued support over the years!

We're so glad to hear you're enjoying the variety of workouts, custom workout options, and the convenience Tonal provides! We also appreciate your suggestions for additional live AM and PM workouts and will be sure to share your feedback with the appropriate team. We're sorry to hear about the issues you've experienced with your Smart Handles, and we understand how concerning that can be. We want to get this resolved for you. Please reach out directly to [email protected] and mention this review so a senior member of our support team can take over your case and help get your Tonal working exactly as it should. We appreciate your feedback and the opportunity to improve.

We're so glad to hear your installation went smoothly! It's wonderful to know the team arrived on time, was friendly, and provided a great installation experience. We appreciate you sharing your feedback and hope you enjoy your Tonal for years to come!

We're delighted to hear you're enjoying your Tonal experience! It's wonderful to know that the combination of our innovative equipment and expert coaching has made your workouts both challenging and rewarding. We appreciate you sharing your experience and wish you continued success on your fitness journey!

We appreciate your honest feedback! We understand that too many review requests can be frustrating, and we'll be sure to share your comments with the appropriate team. Thank you for taking the time to let us know—we're always looking for ways to improve the overall member experience.

Thank you for your wonderful review! We're so glad to hear you're enjoying our structured workout plans and the guidance provided throughout each movement. Our goal is to help members train with confidence while maintaining proper form and making steady progress. We truly appreciate your feedback and thank you for being part of the Tonal community!

We're thrilled to hear you're enjoying the consistent resistance, the convenience of Tonal, and the coaching provided by our instructors. Helping our members train with confidence through proper form guidance and personalized workouts is one of our top priorities. We're so glad Tonal has been a positive part of your fitness journey, and we appreciate you taking the time to share your experience!

Thank you so much for your kind words and for being a valued Tonal member since 2021! We're thrilled to hear that you've had such a positive experience with both your Tonal and our Support team. It means a great deal to us that you've continued to enjoy the product and recommend it to others. We truly appreciate your loyalty and your support. Thank you for being part of the Tonal community, and we look forward to being part of your fitness journey for years to come!

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. We understand how frustrating it is to have your Tonal out of service for an extended period, especially when you're waiting on a repair. Waiting a month without a resolution is not the experience we want for our members. We sincerely apologize for the delays you've encountered with both the repair scheduling and the communication throughout the process. Your feedback is important to us and will be shared with the appropriate teams for review. We'd appreciate the opportunity to look into your case and help move it forward. Please reach out to us directly at ([email protected]) and mention this review so a senior member of our support team can review your repair status and assist with the next steps. Thank you again for your feedback, and we hope to have the opportunity to make this right.

Thank you for taking the time to share your feedback and for being a Tonal member since 2020. We truly appreciate your loyalty and are sorry to hear about your experience. We understand how frustrating it must be to have your upgrade completed while your original Tonal has still not been removed, especially after multiple follow-ups and previous assurances that it would be taken care of. That's not the experience we want for our members. We also recognize the effort you've invested in resolving these issues, and we're sorry that the process has not met your expectations. Your feedback regarding both the removal process and the level of service you've received is valuable and will be shared with the appropriate teams for review. We want to get this resolved for you. Please reach out directly to ([email protected]) and mention this review so a senior member of our support team can take over your case and get your Tonal working exactly as it should. We appreciate your feedback and the opportunity to improve.

Thank you for taking the time to share your experience. We're sorry to hear that your excitement about your new Tonal was interrupted by an issue so soon after installation. We understand how frustrating it can be to experience a problem after such a short period of use, especially after waiting for delivery and preparing your installation space. We also apologize for the lack of follow-up you described. This is not the experience we strive to provide our members. We'd like the opportunity to look into your case and ensure it's progressing appropriately. We want to get this resolved for you. Please reach out directly to [email protected] and mention this review so a senior member of our support team can take over your case, review your machine's history, and get your Tonal working exactly as it should. We appreciate your feedback and the opportunity to improve your experience.

Hi there. We hear your frustration and sincerely apologize that your experience has reached this point. It is never our intention to leave a member feeling unsupported, especially when dealing with hardware issues like cable wear or software glitches. We want to get this resolved for you. Please reach out directly to [email protected] and mention this review so a senior member of our support team can take over your case, review your machine's history, and get your Tonal working exactly as it should.

Thank you for your review. To provide a bit of transparency on the pricing: because your original unit was installed in 2022, it is outside of the standard manufacturer's warranty. Since this specific issue cannot be repaired in your home, we utilize our Out-of-Warranty Replacement program. Our refurbished units typically retail for $2,495. We offer the $795 replacement tier exclusively to existing members so you do not have to pay full retail price to get back to training. Regarding the warranty, I understand why 45 days feels brief. Please know that our refurbished units undergo rigorous factory testing to ensure they perform like new. The 45-day window is primarily in place to guarantee that your replacement unit arrives and operates flawlessly immediately after it is installed. I know this is an unexpected expense, but we're excited to get your replacement to you so you can get back to training and hitting your goals without missing a beat.

I completely understand the frustration around the timeline and appreciate you sharing the feedback. I did want to clarify that the June 8th date provided at the time of purchase was communicated as an estimated ship week, not a confirmed delivery or installation date. That said, I’m happy to share that your installation has since been scheduled for June 5th, which actually puts you ahead of the original estimated timeline provided at checkout. We know the wait between ordering and installation can feel long, especially when you’re excited to get started, and we truly appreciate your patience while we coordinate delivery and certified installation in your area.