Tops and Bottoms (topsandbottomsusa.com) has a 4.8 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
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Karen Humm · 3 reviews · Experienced 2026-04-28 ·
★★★★★
RETURN OF MY HOKA TRAINERS WITH NO REFUND
I placed an order with Tops and Bottoms on the 14th April for a pair of Hoka shoes, and they arrived on the 27th April. On trying them they were to small so I returned them on the 28th, with a tracking receipt. Since I hadn't heard anything, I then had a email stating that the refund would be put in my bank. When I checked nothing went in and still hasn't as from today.
I have continued to email them on the 4th, 8th, 11th June and I've been ignored. I either want a refund or a bigger size (7)
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Mauri · 5 reviews · Experienced 2026-06-18 ·
★★★★★
2nd time ordering this site
2nd time ordering this site. Legit and fair prices. Shout to Kyousuke. Thanks again!
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Kavel P · 1 review · Experienced 2026-06-16 ·
★★★★★
Tops and bottoms review
This shop has some of the best customer service I’ve ever experienced from an online store. Shipping is also very fast and they have a wide variety. Williams helped me out a ton.
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Robert Moreno · 4 reviews · Experienced 2026-06-16 ·
★★★★★
Kyousuke is amazing!
Kyousuke is amazing!! Great customer service in reaching out for shoes I wanted!!
Always fast shipping and never an issue with the packaging or delivery!!
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Steve Luna · 1 review · Experienced 2026-06-07 ·
★★★★★
William was fantastic
William was fantastic! incredible customer service and even assisted in getting my kid a pair!
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Michael · 1 review · Experienced 2026-06-15 ·
★★★★★
William was very helpful and extremely…
William was very helpful and extremely friendly with my online order definitely will be shopping more from tops and bottoms from all the way from Tennessee keep up the great customer service guys thank you
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Iris Clark · 4 reviews · Experienced 2026-06-09 ·
★★★★★
Great customer service
WILLIAM makes my shopping experience great! Forever a customer.
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King Tragicc · 1 review · Experienced 2026-06-09 ·
★★★★★
Williams helped me use my discount…
Williams helped me use my discount code. So that I could complete my order. Thanks a lot T@B.
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mike strickland · 2 reviews · Experienced 2026-06-03 ·
★★★★★
Williams always coming thru with the…
Williams always coming thru with the drops. Thank you Tops and Bottoms for always getting me the drops secured.
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Kteressa · 3 reviews · Experienced 2026-05-29 ·
★★★★★
Quick and straightforward experience
Customer service was responsive and communication was smooth throughout the process. Checkout was quick and straightforward, and everything was handled professionally. Will definitely be shopping again soon. Thank you Williams!
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Robert Walker · 3 reviews · Experienced 2026-05-30 ·
★★★★★
William at top and bottom
William that works at top and bottom. He is a great person showing great customer service making sure that you get shoes that you are looking for as well as clothes that matches them very good for customers.
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Jason Parks · 2 reviews · Experienced 2026-05-21 ·
★★★★★
William was very responsive when I won…
William was very responsive when I won the raffle and helped things move very smoothly with the process 👍
Was real excited for my shoes but when I received them they sent a 10 instead of the 10.5 I asked for... i honestly cant fit them so now their just sitting..
Easiest raffle win purchase ever! Williams reached out to let me know I had won and asked if I would like to complete my purchase. After verifying the phone number texting me led back to Tops&Bottoms, I was super excited. He sent me an invoice for my desired size and I was able to complete the purchase very quickly. Thank you!
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TALIECE M JOHNSON · 8 reviews · Verified · Experienced 2025-10-21 ·
★★★★★
My purchase for my nephew shipped fast…
My purchase for my nephew shipped fast and was exactly as described, will shop again.
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Anthony Dukes · 2 reviews · Experienced 2026-04-28 ·
★★★★★
I wanted a specific item and they did…
I wanted a specific item and they did their best to meet my requirements always great customer service whether online or in store love this place.
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Al Chang · 4 reviews · Experienced 2026-04-25 ·
★★★★★
Sent a text to Williams to order a pair…
Sent a text to Williams to order a pair of Nike Air Max 95’s. Williams responded within six minutes followed by a checkout link a couple minutes later. Did not know checking out via text was possible and Williams made it very easy. Plan on doing more business with Tops and Bottoms and Williams is an asset to them. Thank you for a seamless process.
