TOSOT Direct (tosotdirect.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
my initial purchase was a 18000btu unit. I loved it so much i bought another 12000btu for a second room. Excellent units. Customer service is wonderful and actually want to help. My experience is excellent and would recommend Tosot to anyone who needs their products.
These are great value units. A few years ago I had a central air conditioner that was damaged during a hurricane. Now it was out of warranty by about one month. The AC Contractor quoted me $1300 for the repair. It was a fan motor. I went on Amazon, found the same motor and bought it for $500. I was in the process of installing it and said wait a minute why am I installing this fan motor and maybe I get it right, maybe I don’t, then I returned the motor to Amazon and looked for mini splits. I found several brands but TOSOT stood out to me due to great reviews and they’re a unit of GREE a highly respected brand. Now granted, I DYI installed them which technically voids the warranty. But since then I’ve bought six of these units and not one has failed. They’re just built so well a warranty isn’t really needed. I commend GREE for introducing TOSOT. if one breaks for real, the price point is low enough I’d simply replace it rather that some crazy repair estimate from HVAC contractors. HVAC contractors really have a license to steal, with TOSOT, I disarmed that license to steal.
Ease of communication with speedy and effective problem solving
I ordered a portable A/C unit for my small bedroom from Tosot, The Shiny 10,200 BTU with Dehumidifier it works so well I ordered another one for my mom's living room. I live in Florida were its very high Humidity. The order was delivered fast and both units are amazing. You can track your order as soon as it ships. I just ordered a Tower Fan from Tosot can't wait to see it arrive on Monday.
Response was very quick when I ordered the TOSOT 12000 Btu 120 volt, delivery took about 4/5 days for the indoor (4) and outdoor unit (5). Took me and my son in-law close to 4 hours. The system works great, I’ve had it on since we installed it, using the heat. I live in Colorado and it’s been in the 20’s in the morning and 40 in the afternoon. We installed in our lower level family room, the unit has been set at 70 degrees and it’s running smooth and quiet and very comfortable.I actually installed a 24000 system last month in our upper level of the house and the airconditioner worked great very comfortable and quiet. We are using the heat in that part of the house and it doing a remarkable job set at 70 degrees, it’s living up to the standards that are advertised… very impressed 🏆
I have used Tosot products for 4 different installations. There have been two times I have had to reach out for support. Each time the support has gone above what I was expecting to make sure the problem was resolved. I am so confident in Tosot that I will never use another company.
Had an issue with one of the indoor units of a dual mini-split system. Customer support was great, worked with me to identify the problem and determined that the inside unit needed to be replaced. They quickly sent a replacement under warranty.
The inside Unit was having issues and would only work with a remote. Emailed them and they asked for a video and if we noticed water prior to the issue occurring. I confirmed and sent a video the immediate told me they were sending a new one free of charge. Got it change and put in and it works amazing and the remote now works for both units and from farther away
Great response and accurate troubleshooting help just wish could be over phone instead of email
So far I'm happy with the product, especially for the price. While the manual is light on some of the details, watching a few youtube videos goes a long way to making the install easy. I had no issues with the install but after a couple of days I got an L3 error. Tosot support was fantastic and walked me though troubleshooting, clearing the error, and answering questions I had about the app and remote. They were friendly and helpful.
Worst customer service / Worst users manual. Electrical diagram does not make sense and very vague. You call customer service then they take info and convey to tech support and tech support respond you via email. Each and every tech support responses are email link referring to use manual which is worthless. I could not figure out much therefore I called a local HVAC company and they could not figure out and when they contacted customer service / the same answer.
We’re very sorry for the frustration this has caused. We understand your concerns about the user manual and the technical support process. This is not the experience we want for our customers. If you can share the specific wiring or installation point you’re stuck on, we will provide a clear, step-by-step solution instead of redirecting you to the manual. We’re here to get this resolved for you as quickly as possible.
I ordered a mini-split from TosotDirect. Packaging & delivery were both excellent. The features offered in the TOSOT mini-split products were a step ahead of the competition in terms of value. As my unit was recently installed, I cannot judge either reliability or durability yet.
I bought a 1200btu mini split and performed the install myself. I did as much research as possible, bought the equipment needed to perform the install, and the device worked well for about 2-3 days. After that the unit was showing a code that there was a refrigerant leak. I called a professional to come out and look over the system. He wasn't able to find the leak but verified that it was indeed low on refrigerant. I was then told it would cost an additional $200 to do a dye test to find the leak and somewhere around $2000 to recharge and fix the leak. We both agreed this was crazy as I could almost buy 3 of the units for that price. Feeling defeated, I reached out to TOSOT customer support and explained in detail how I setup and tested the unit using all the proper tools. After some additional troubleshooting, they issued a replacement outdoor unit and advised I use a professional to install this time. I am now up and running and very happy with the product!
They have great customer service, they get back to you very quickly. All my questions and needs were dealt with in a very responsible manner. The mini split unit that we installed (24000 Btu) runs and heats our area very comfortably. Living here in Colorado these last few weeks have been in the lower 40’s and getting colder every week.
Let’s just say very poor customer service. Never used there units, but they are made by Gree. There units work great.
We’re sorry to hear you feel this way, and we appreciate you sharing your feedback. While our units are manufactured by Gree, our team is committed to providing reliable support for all customers. If there’s anything specific we can help clarify or improve, we’re here and ready to assist.
Easy ordering. Quick delivery. Simple setup. Only change I would suggest is to make the length of the drain tube the same as the line set. It’s very short. Other than that, great system.
I have now installed 5 of these in our home. A/C has worked better than we had hoped. However we really wanted these for the heating portion. We have had wood heat only for many years. So far we have had several nights below freezing in Idaho, and units have worked amazing. Had problems with one 9K unit not heating. After working with support we will be getting another one sent to us. Great customer service
Tosot was easy to contact to get pre-purchase questions answered and was helpful with installation questions. The product is amazing and I have no complaints.
Very easy to ask a DIY'er. Works great
62 reviews matching